Program Management, project management, operations management, IT

Wail Ukaily MSc. PMP, SFC, ITIL V*

***** **** *** *

Texas City, TX 77591

Mobile: 661-***-****; Email: ****.******@*****.***

Sr. Program Manager

IT Professional with over 20 years of professional experience in IT Governance, Project Lifecycle Management, Team Management, with strong expertise Software Development Life Cycle.

Areas of expertise include mainly Telecom, Internet, Network, ESRI Solutions provision for small, medium & large companies, provisioning ISDN & Telephone systems, Document Management systems, Field Force Management Systems, and Workflow Management Solutions; in addition to managing marketing and sales related to IT solutions and Smart Building solutions.

Functional Skills:

Experienced in PMO Management, Program Management, leading a group of Project Managers/Vendors/Sub-contractors, ensuring achievement of individual Project objectives as well as Integration of Project Objectives to achieve the Program Objective. Leading Programs and managing resources to achieve program goals.

Equal competence in Strategizing Policies, Procedures & processes for performance enhancement of the Project Team while Defining & Controlling the Budgets and Schedules for the same.

Experience in managing, monitoring, and delivering GIS projects. Providing mentoring to project managers.

Proven ability to deliver all types of critical projects, managing substantial revenues, flawless executions of strategies within defined budget, time and quality. Ability to effectively defining milestones, deliverables and communicate project scopes, requirements.

Experienced in ITIL based concepts and practices for managing Information Technology Services (ITSM), IT Development and IT Operations

In-depth expertise on Project Life Cycle Management, including the functions of Initiating, Planning, Executing, Monitoring & Controlling Processes and Closing, while Managing the Scope, Schedule, Cost, Quality, Risk, Procurements, Communication and the Team

Similar expertise in Software Development Life Cycle functions, including Requirement Analysis, Specifications, Solution Design, Testing, Integration & Implementation and Service Support

Adept in Pre-sales Support & Business Development through RFP Study, Proposal Development, Develop & Implement Marketing & Awareness campaigns, Lead Generation to Sales Contracts and Customer Satisfaction & Relation management

Strong Team Management abilities in terms of assigning responsibilities, directing the activities, monitoring and controlling, evaluating performance, and motivating staff to improve performance

Strong IT technical expertise

Technical Skills:

Operating Systems: Windows, UNIX

Languages: Pascal, COBOL, C/C++, Delphi, Visual Basic, VB.Net, Java

IDE: Android Studio

Database: Oracle, SQL, MySQL

Web Tools: HTML, XML

Other Tools: LeadTools, Kofax, Vision Shape, Active-X

Project Tools: MS Project, EPM

Utilities: MS Office Suite, Visual FoxPro

Competence: OCR Applications, Archiving, Workflow Management Solutions

Certifications

Certified as Project Management professional (PMP) from PMI (USA)

Further certified on ITIL (Foundation) V3 guidelines & standards for IT Service Management

Trainings

Developing professional assertiveness

TOGAF

Career Profile

UIC, Lebanon

Managing Partner (May 2016 – Present)

Responsibilities:

Contribution in the general build of the newly established company

Contribution in setting up the company’s mission, vision, objectives

Setting up company’s goals

Managing business development and client relationship management

Monitoring Operations and Service Management

Leading development of applications, websites (.Net framework), mobile applications (developed on Android Studio), and other products:

Mobile Inventory Management System (MIMS): built on Java and XML and handles all warehouse operations in addition to data collection and inventory.

Edarat Group/MIS, Riyadh, KSA

Senior Program Manager (Feb 2009 – June 2016)

Responsibilities:

Managed company programs and lead a team of senior project resources

Major Projects:

oGIS Solutions: Dammam Water, Qatif Municipality, ESRI ELA

oKFSH: Design & establish solution architecture solutions for Chronic Heart Disease, Diabetes, and Cancer registries based on SuperStar and ESRI products

oSEC: Field Force Management System (FFMS): Modern, optimal field workforce management

oSEC AED-SICAD ELA

oInfrastructure projects for clients like Al Jomaih, STC, RSAF

oPortal and websites programs and projects based on Java and .Net technologies and platforms

Defined & controlled budgets & schedules while managing Sub-Contractors and Vendors

Integrated individual project and program plans adhere with the company portfolios and strategies.

Resources management

Global Direct/United Networks, Kuwait

Project Department A. Manager (Dec 2006 to Jan 2009)

Responsibilities:

Managing the Projects and Programs for timely & quality project deliveries.

Managed IT department: Restructured the IT Department based on ITIL standard

Designed and implemented forms and document templates for department operations

Defined & monitored the Project implementation processes and post implementation support processes in compliance with ITIL

Performed the Team Management initiatives including recruitment, training and development of department staff.

Other Engagements

Organization

Duration

Designation

Self Employed, Kuwait

Aug 2005 to Nov 2006

Freelance PM/Consultant

American University of Beirut, Kuwait

Sep 2004 to Aug 2005

Adjunct Instructor

LevantNet, Beirut

Oct 1999 to Aug 2004

Software Engineer

Education

MS (Computer Science), from School of Sciences, Lebanese American University, Beirut (2001)

BS (Computer Science), from School of Sciences, Lebanese American University, Beirut (1998)

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