Customer Service Administrative Assistant
Resume:
CHERYL A. KEMP
**** ******** **., *********, ** *5420
*******@*****.***
OVERVIEW
A highly motivated Accounts Receivable/Accounts Payable/ Administrative professional with a passion for helping people resolving complex issues while maintaining an exceptionally positive and professional attitude. Possess a verifiable record of accomplishments spanning thirty-five years. Highly creative, recognized as a results-oriented and solution-focused individual with an analytical mind set. Proficient in; Office Support, Customer Service, Clerical Support, Account Reconciliation, Freight Accounting and Account Research, Resolving Complex Issues verifying outstanding balances and ensuring signed contracts on file for all accounts and Problem Collections. PROFESSIONAL EXPERIENCE:
May 17 – Mar 18 VIVIAL MEDIA LLC
Dayton, OH
Customer Service Billing Representative
• Understand billing and payment processes and procedures.
• Research detailed billing transactions from multiple systems, sort and explain what occurred with the billing.
• Use spreadsheets to organize data and explain account balances, including collection agency balances.
• Verify contracts to ensure billing accuracy.
• Focus on the goal of customer retention and customer satisfaction when dealing with external customers.
• Receive client inquiry calls while maintaining a positive and professional attitude.
• Research, negotiate and settle disputes for local and internet customers.
• Document all customer issues, contacts, investigation steps, and resolution in a clear and concise manner.
• Necessary follow-up for complete issue or inquiry resolution.
• Use of multiple systems to include Vivial Sales Force; heavy in Microsoft Excel and various other applications.
• Completion of necessary paperwork.
Apr 11 – Mar 17 MIDWEST IRON AND METAL CO., INC
Dayton, OH
Accounts Payable
• Responsible for data entry of all recurring monthly bills, ie Dayton Power and Light, Vectren etc. into the accounting system. (RIMAS) Followed all invoices through the approval process working directly with the general manager for approval of same. Responsible for the ultimate payment of all such bills.
• Ordered all office supplies, including computers, printers, fax machines etc. Maintained stock of all company used forms and ordered them as needed. Also responsible to maintain a reasonable inventory of all “kitchen supplies silverware, coffee, toilet tissue etc. for approximately 65 employees.
• Received all incoming mail, date stamped and ensured it was delivered to the correct personnel for action.
• Received all incoming freight bills, made copies to attach to sales orders and maintain inventory. Verified the rates on all bills and the accuracy of the fuel surcharge. Prepared all freight invoices for weekly payment, prepared checks and contacted the trucking companies upon completion for pick-up.
• Data entered all monthly pricing for the miscellaneous scrap accounts in order for them to be paid in a timely fashion.
• Answered all incoming phone lines (6) and ensured that said call was routed properly and/or a proper and concise message was taken. Was the key person to be notified by the gate guard to announce any visitors and seen them to the proper areas.
• Processed all payments that were set-up for ACH payments. Posted said payments into RIMAS.
• Verified for accuracy of material and pricing for all industrial scrap that we purchased from companies across the United States. Parker Hannifin being one of the biggest companies that we purchased from, I took the verified data and entered it into RIMAS to prepare weekly reports to them, along with payment of materials we had purchased.
• Tracked all fuel purchases from companies such as Earhart and Virgil Wiley, maintaining a spreadsheet for the CFO to file for a refund of fuel taxes paid at the end of each quarter.
• Maintained spreadsheets to track pricing on a wide array of items purchased on a daily/weekly basis to ensure no cost increases were incurred.
• Called companies that sometimes did have price increases to negotiate the price back to what we were accustomed to paying.
• Matched all freight bills to purchase orders and bills of lading for proper invoicing.
• Prepared all incoming Federal Express shipments and accepted the incoming ones as well. Dec 08-Apr 11 MBI Solutions
Dayton, OH
EMS Payments Coordinator
• Enter EMS (Ambulance Transport) payments from multiple sources including personal payments, insurance EOBs
(explanations of benefit), electronic remittance downloads and attorneys. Identify and interpret data to be entered into Amazon and ability to recognize and understand medical terminology.
• Update patient insurance information, verify insurance coverage, search patient information on Accurint, Emdeon, BWC (Bureau of Worker's Comp), Medicare, Medicaid and most insurance companies in order to accurately charge and code the patient's insurance based on the secondary carrier /Information
• Backs up responsibilities for the customer service representatives handling incoming patient calls, resolving disputes and entering insurance information. Respond to inquiries regarding : entered payment. data including refund requests.
• Reconcile multiple accounting spreadsheets and balances on a daily basis. Consistently maintain department quality and production standards.
Oct 07 - Oct 08 R.L. Fender Construction Co.
Dayton, OH
Administrative Assistant
• Direct support to company CFO, doing accounts payable, releases of lien, AIA documents,maintaining calendar, filing, greeting customers/vendors, order all office supplies.
• Prepare "Requests for Proposal" for current jobs that Project Managers will be bidding and fax same out to multiple contractors for submission. Contract preparation, including typing, entering into accounting system
(Sirrius), maintaining all current job lists.
• Weekly payroll in-put to include direct deposits into employee bank accounts.
• Scan and print drawings for all open/bidding projects for customers as requested.
• Serve as receptionist and answer six (6) phone lines and assisting customers.
• Provide administrative support to company owners (3), and 2 additional Project Managers.
• Balance time-sheets for all employees weekly, distribute weekly safety up-dates, reconcile bank statements, internal control of all receipts from carpenters that work on job-sites, spreadsheet development for use in tracking company spending for items such as gas and vehicle repairs. Mar 99 - Sep 07 DEPARTMENT OF DEFENSE - DFAS
Dayton/Cleveland, OH
Accounting Technician
• Reconciled and audited over $2.2 billion in customer account receivables annually.
• Responsible for daily cash input into government accounting and finance system.
• Executed year-end balancing of over 800 accounts, auditing of all accounts.
• JOCAS ( Job Order Cost Accounting).
Jun 98 - Mar 99 State of North Carolina, Adult Probation and Parole Smithfield, NC
Office Assistant IV
• Provided clerical support to Division Chief; Assistant Division Chief and Training Coordinator.
• Navigated North Carolina accounting system to order materials including; supplies and weapons for 21 counties; approximately 750 employees.
• Handled bids, established accounts, and maintained contracts for items beyond the scope of NC Contract limits Jan 85 - Jun 98 Department of Air Force/DFAS Dayton, OH Accounting Technician
Processed all accounts receivable for Wright Patterson AFB to include dealing with vendors such as NASA, Dept of Agriculture etc.
Performed year-end audits to ensure all accounts were correctly annotated throughout the year. Jan 85 - Jan 87 Department of Air Force
WPAFB, OH
Secretary
• Supported Division Chief, Accounts Receivable Branch. Prepared all correspondence for signature, travel arrangements, timecards, phones, mail, filing, faxing. AWARDS RECEIVED
Special Acts Award - 1996 & 2003; DFAS Team of The Year Award - 1997; Performance Awards - 1988 through 1997, 1998 - 2000
COMPUTER SKILLS
PC and Mac Literate
Microsoft Word, Microsoft Excel, PowerPoint, Outlook Internet and E-mail
RIMAS
JOCAS
SIRRIUS
VIVIAL SALES FORCE
References for Cheryl A. Kemp:
Janice Geiselhart Retired - Co-Worker (DFAS) 2436 Heather Glen Dr. #3 Beavercreek, OH 45431 937-***-**** Home 937-***-**** Cell
Rebecca Craft Retired - Supervisor (DFAS) 4115 Cambridge Trail Beavercreek, OH 45430 937-***-**** Cell
Molly O'Hara WHI0-TV - Friend 4437C Wilmington Pk. Kettering, OH 45440
937-***-**** Cell
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