Business Objects Administrator
Resume:
DANIELLE SLEGEL
Lewisville, TX
************@*****.***
www.linkedin.com/in/danielle-slegel
SUMMARY
Result driven, detail-oriented and resourceful professional with 21 years of experience specializing in SAP Business Objects BI Platform as an Administrator and Developer. Successfully executes every aspect of the BI software development life cycle from requirements gathering, sizing, and planning to development, testing, deployment, and maintenance. Expertise with complete BI environment installations as well as metadata layers and reports. Track record of successfully collaborating with geographically distant teams along with being highly adaptable to shifting priorities. Experienced in collaborating with all levels of management, both business and technical co-workers, to identify their needs and to develop solutions in an efficient manner, as well as strive to provide excellent customer service to both internal and external users/customers. Loves learning new software tools in order to help the company and their customers become more efficient in their business processes. Accomplished developer, administrator, documentation specialist, trainer, analyst, team lead and project manager.
SKILLS
Applications
SAP Business Objects/BI Platform: v6 - 4.2 (including Administration)
SAP Crystal Reports Server: All versions (including Administration)
Crystal Reports & Crystal Reports for Enterprise
Web Intelligence (WebI) LaunchPad/Rich Client
Universes usning Universe Designer/Information Design Tool (UDT/IDT)
Lumira
Design Studio
Xcelsius
Hana
Cognos v8, v10 (including Administration)
SQL Server Reporting Services 2008 (SSRS)
APOS Bursting Manager
Infoburst
360Suite
MS Office Suite and SharePoint
SQL Development
T-SQL, PL-SQL, Crystal Reports SQL, WebI SQL
Queries/Creating/Analyzing/Testing/Validating data including nested and subqueries
Creating/Modifying/Joining Tables/Views/Stored Procedures
Analyze Explain Plans/Cost/Indexes
SQL Server/Oracle/Netezza/Toad/SQLPlus/SQL Server Management Studio (SSMS), Other SQL Editors
Documentation: Define, Create, Provide
Courseware/Training Guides/User Reference Guides
Project Plans
Requirement Gathering/Technical Specs/Mock-ups
Length of Estimates (LOE’s)
Data Dictionaries
Report and Universe Definitions
Proof of Concept for software applications (POC’s)
Root Cause Analysis (RCA)
Software system and reporting testing and validation procedures
Peer Code Reviews
EMPLOYMENT
Freelance: 8/2018 – Present
Lewisville, TX
SAP Business Objects BI Platform 4.2 Administration
Ad-hoc Crystal Reports: financial and health data
Creating documentation of reports and contents
Provide Technical Support help to users
Resolving Networking Issues
Resolving Windows 10 Issues/Backups and Data Migration
Online Education
oSAP Lumira
oSAP Design Studio
oSAP Hana
Sabbatical: 8/2017 – 8/2018
I was part of a RIF from Rent-A-Center and had the opportunity to take some time off for myself as well as check in and take care of my parents and grandmother. When I started looking for a fulltime job, I found that the market was sparse and began doing a bit of consulting/freelance work as well as online education.
Rent-A-Center Inc.: Plano, TX (Partial to Full Time Remote)
Lead Sr Business Objects Administrator/Developer: 7/2015-8/2017
Administration
SAP/BO Enterprise 4.1 SP 3
Linux Redhat 6.x
Evaluated, Scaled and Created Business Objects Architecture Environments – Virtual Servers
Server Installations and Configurations
Dev, Test, Prod
Installed SP’s and FP’s
Configured application Servers by splitting up APS and adjusting Java Heap Size to create a stable VM Server/Cluster and manage resources efficiently
Configured destinations for report delivery
Configured CMC and Auditing DB
Configured Version Management
Communication with SAP BO Sales, Licensing, and Technical Support representatives
Security/Compliance
Saved the company over 100k by completing a software audit and identifying unused licenses of Xcelsius
Created Security model including configuring Access Roles to be used on Applications, Universes, Folders etc in the CMC based on best practices and business rules.
Used @BOUser function for row level security in Universes
Configured and maintained AD users in the CMC and a Security table used in the Universes using @BOUser for row level security
Reporting/Universes
Responsible for 500+ WebI and Crystal Reports: Creating, Modifying, Analyzing, Testing and Promoting using the Promotion Manager while following the SDLC process
Created audit reports used by the Admin team as well as the reporting team using Crystal Reports
Created/Modified/Analyzed universes in UDT, IDT
Migrated/Converted WebI/Universes/Crystal Reports from 3.1 to 4.1
Created SQL queries used to create reports, validate, update, optimize and analyze data in Excel, WebI and Universes, Crystal Reports
Reports delivered to users through LaunchPad, Infoburst, and email
CRM data Oracle 11g
Team Collaboration
Worked closely with end users (Business Process Users) in requirement gathering sessions to define, articulate, analyze, mock-up and document comprehensive business requirements for reports and systems.
Worked closely with end user to devise a test plan for UAT prior to report and system roll outs to production
Worked closely with other IT infrastructure teams to coordinate roll out and testing of product upgrades and patches
Worked with Project Managers on SAP migration, Java and Internet Explorer rollout projects
Worked as Project Manager for SAP Business Objects Upgrade project by planning, updating and executing tasks while staying on time and on track
Proactively manage, report and communicate deliverables, issues and risks to senior management, stakeholders and end users
Worked with Data Warehouse team to identify potential issues for an upcoming migration as well as working to define necessary tables/views for reporting
Worked with end users to evaluate Lumira as a possible product to use in house
Began working with Hana DBA’s for a migration project
Support
Worked as top-level point of contact support for users when they experienced issues in their reports, universes or the system
Worked/trained end users and co-workers to troubleshoot/debug issues within reports and universes ranging from simple to complex issues
Created a User Reference Guide for co-workers and documented issues and solutions so the information was easily accessible if the issue re-occurred
Epsilon Inc.: Corp Office: Irving, TX (Partial Remote)
Team Lead/Sr Business Objects Administrator/Developer: 7/2011-4/2015
Administration
SAP Business Objects Enterprise R2, 3.1 & 4.1
oWindows
Cognos 8/10.2.1 (no previous experience)
Supported 5 external clients
Evaluated, Scaled and Created Business Objects Architecture Environments – Virtual Servers
Server Installations and Configurations
Dev, Test, Prod
Upgraded external clients from R2 to 3.1
New install for external client 4.1
Installed SP’s and FP’s
Configured destinations for report delivery
Configured CMC and Auditing DB
Configured Version Management
Communication with SAP BO Sales, Licensing, and Technical Support representatives
Security
Created Security model including configuring Access Roles to be used on Applications, Universes, Folders etc in the CMC based on best practices and business rules.
Used @BOUser function for row level security in Universes
Configured and maintained Enterprise users in the CMC and a Security table used in the Universes using @BOUser for row level security
Reporting/Universes
Responsible for 5000+ WebI, Crystal Reports and Xcelsius Dashboards: Creating, Modifying, Analyzing, Testing and Promoting using the Promotion Manager while following the SDLC process
Successfully created and completed an Xcelsius Dashboard with no previous experience with the tool and was given the project after 2 other employees were unable to execute the task
Created audit reports used by the Admin team as well as the reporting team using Crystal Reports
Created/Modified/Analyzed universes in UDT, IDT
Migrated/Converted WebI/Universes/Crystal Reports from R2, to 3.1 to 4.1
Created SQL queries used to create reports, validate, update, optimize and analyze data in Excel, WebI and Universes, Crystal Reports
Reports delivered to users through LaunchPad, email, and shared drives
CRM data Oracle 11g
Team Collaboration
Worked closely with end users (Business Systems Analysts) in requirement gathering sessions to define, articulate, analyze, mock-up and document comprehensive business requirements for reports and systems.
Worked closely with end user to devise a test plan for UAT prior to report and system roll outs to production
Worked closely with other IT infrastructure teams to coordinate roll out and testing of product upgrades and patches
Worked with Project Managers on report roll-outs as part of a larger project
Worked as Project Manager for SAP Business Objects Installs/Upgrades projects by planning, updating and executing tasks while staying on time and on track
Worked with Scrum Master in an Agile environment to provide reports for assigned sprints
Proactively manage, report and communicate deliverables, issues and risks to senior management, stakeholders and end users
Worked with Data Mart team to design database structure for new external customers as well as working to define necessary tables/views for existing reporting
Support
Worked as top-level point of contact support for users when they experienced issues in their reports, universes or the system
Worked/trained end users and co-workers to troubleshoot/debug issues within reports and universes ranging from simple to complex issues
Created a User Reference Guide for co-workers and documented issues and solutions so the information was easily accessible if the issue re-occurred
Was one of 2 people selected to receive Tableau beginner and advanced training so I could provide visualizations to external customers out of a team of 20
Successfully completed training for Adobe Insight and was certified
Was sent to evaluate Hana as a possible DB tool for our company
Management
Team lead of 2 – 5 people at any given time
Lead weekly 1:1 meetings
Created weekly status reports for management
Write up and delivered mid-year and year end reviews
Work with upper management when necessary
Mentor and trained my employees as well as others who need help
DR Horton: Corp Office: Fort Worth, TX (Partial Remote)
Lead Sr Business Objects Administrator/Developer: 6/2007– 2/2011
Administration
Business Objects Enterprise XI R2/3.1
Windows
Evaluated, Scaled and Created Business Objects Architecture Environments – Virtual Servers
Server Installations and Configurations
Dev, Test, Prod
Installed SP’s and FP’s
Configured application Servers by splitting up APS and adjusting Java Heap Size to create a stable VM Server/Cluster and manage resources efficiently
Configured destinations for report delivery
Configured CMC and Auditing DB
Configured Version Management
Communication with SAP BO Sales, Licensing, and Technical Support representatives
Security/Compliance
Created Security model including configuring Access Roles to be used on Applications, Universes, Folders etc in the CMC based on best practices and business rules.
Used @BOUser function for row level security in Universes
Configured and maintained NT users in the CMC and a Security table used in the Universes using @BOUser for row level security
Reporting/Universes
Responsible for 800+ WebI and Crystal Reports: Creating, Modifying, Analyzing, Testing and Promoting using the Promotion Manager while following the SDLC process
Successfully converted WebI and Crystal Reports to SSRS 2008 having no previous experience using SSRS 2008
Created audit reports used by the Admin team as well as the reporting team using Crystal Reports
Created/Modified/Analyzed universes in UDT, IDT
Created SQL queries used to create reports, validate, update, optimize and analyze data in Excel, WebI and Universes, Crystal Reports
Reports delivered to users through InfoView, email, shared drives, SharePoint and SSRS
Home Builder and Sales data SQL Server 2008
Team Collaboration
Worked closely with end users (Business Analysts) in requirement gathering sessions to define, articulate, analyze, mock-up and document comprehensive business requirements for reports and systems.
Worked closely with end user to devise a test plan for UAT prior to report and system roll outs to production
Worked closely with other IT infrastructure teams to coordinate roll out and testing of product upgrades and patches
Worked as Project Manager for SAP Business Objects Upgrade project by planning, updating and executing tasks while staying on time and on track
Proactively manage, report and communicate deliverables, issues and risks to senior management, stakeholders and end users
Worked closely with the SQL Server Database developer and software programmers in order to understand and help design reporting tables/views
Support
Worked as top-level point of contact support for users when they experienced issues in their reports, universes or the system
Worked/trained end users and co-workers to troubleshoot/debug issues within reports and universes ranging from simple to complex issues
Created a User Reference Guide for co-workers and documented issues and solutions so the information was easily accessible if the issue re-occurred
ADDITIONAL EMPLOYMENT
Progressive IT – Avidyn Healthcare: Dallas, TX
Lead/Sr. Crystal Reports Enterprise Administrator/Developer: 2/2007– 6/2007
Carter Burgess, Inc.: Fort Worth, TX
Lead/Sr. Crystal Reports Enterprise Administrator/Developer: 5/2004– 1/2007
IS Professionals: LandSafe Mortgage (BOFA): Plano, TX
Lead/Sr. Crystal Reports Developer: 7/2003 – 5/2004
TekSystems: Halliburton: Houston, TX
Lead/Sr. Crystal Reports Developer: 4/2003 – 7/2003
Paladin Inc.: Mary Kay Inc.: Dallas, TX
Lead Crystal Reports Developer: 7/2002-1/2003
TekSystems: Carter & Burgess: Ft. Worth, TX
Lead Crystal Administrator/Developer: 2/2002-6/2002
Empire Group: MSASNAL: Irving, TX
Lead Crystal Administrator/Developer: 5/2001-8/2001
RHI Consulting: Arch Wireless/PageNet: Plano, TX
Team Lead Crystal Administrator/Developer: 4/2000-5/2001
GTE (Verizon): Irving/Coppell, TX
Lead Crystal Reports Developer/Trainer: 6/1998 - 4/2000
EDUCATION
• MS Power BI
• Tableau Server
• SAP Business Objects BI Platform 4.2
• Crystal Reports 2019
• SAP Data Hub
• SAP Hana
• SAP BODS
• SAP Lumira
• Local ASUG Meeting
• Tableau Beginner and Advanced
• Adobe Insight
• SQL 2008 Business Intelligence Boot Camp
• SQL Server Reporting Services
• SQL Server Integration Services
• SQL Server Analysis Services
• SQL Services Installation and Configuration
• Business Objects Enterprise XI R1/R2 Administering Servers
• 3-Day Business Objects 2006 Insight Conference
• Seagate Info Crystal Reports and Seagate Info Desktop
• Customer Service Training
• THE ART INSTITUTE OF PITTSBURGH, Pittsburgh, 12/1994
• Associates Degree, Specialized Technology - Industrial Design
Detailed Resume Upon Request
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