· 305-***-**** · email@example.com
Domestic/International Information Technology Executive knowledgeable in global business operations with extensive experience in manufacturing, medical and telecommunications industries. Strong expertise in global CISCO network communications, infrastructure design, Service Desk implementation, Data Center operations and network deployments up to $2M. A hands-on leader and strategic thinker with a solid background in project management, cost containment, business analysis, product streamlining, management systems and global call center/data center design. Skilled at improving efficiency and productivity to decrease the need for re-engineering. Read/speak Spanish. Key qualifications include:
· Strategic/Tactical ITIL & Business Planning · HIPAA/HITECH Security Officer
· Team Building & Performance Enhancement · ISO 17799 & 27001
· ERP, AWS and EC2 Cloud Services · Business continuity/Disaster recovery
· EMR implementations · Data Center Consolidation Projects
· Data Analytics/Data Warehouse · Managing Global Vendor Alliances & Partnerships
· Domestic/Global CISCO Network Design · IT Budgeting & Financial Forecasting
Medical Specialists of the Palm Beaches 2015- Present
Director, Information Technology, HIPAA Security Officer
36 location specialist centers in Palm Beach and Broward counties
Infrastructure upgrade and prioritization for multiple cloud applications including EMR, ERP and Datawarehouse. MPLS network conversion with VoIP solution. Project manager for datacenter move from HQ to secure facility for business continuity plan. Project lead for EMR implementation, voice convergence and technical workflows. Created interfaces with EMR and all 3rd party applications including ERP. Advanced HIPAA compliant cloud services and traffic prioritization. Introduced Datawarehouse, Business Intelligence and advanced reporting. Created and chaired analytics, security and business continuity committees. Monthly update on budget, project governance and state of the enterprise to Board.
VoIP Call center convergence for 23 locations/centralized call and scheduling center
New security protocol, procedures and monitoring
PM for EMR/EHR installation.
Manage technology, facilities and medical records budget to deliver cost improvements.
Full Data Center implementation
Designed and built data warehouse structure and data analytics team (BI)
Full disaster-recovery plan and business continuity implementation
Reorganized Service Desk for improved support and proactive approach
PCI and HIPAA/Hi-tech compliance
Citrix farm implementation
Dell and Meraki Storage, SAN and NAS
Network infrastructure reorganization for Cloud storage (AWS) and applications
Community Medical Group 2014-2015
Director of IT, HIPAA Security Officer
15 location general practice healthcare in Dade county FL
Upgraded infrastructure of each location for a VoIP solution. New Carrier to install MPLS along with new CISCO switches, firewall and routers. Hands-on work with high performance strategic management supporting real time analytics and big data project. Streamlined and standardized all security, business continuity and disaster recovery across sites while achieving substantive improvement in performance.
Banyan Health Systems (Non-Profit) 2012 – 2014
Director, Information Technology, HIPAA Security Officer
11 location healthcare centers – Dade and Broward
Restructured the IT department for implementation of Credible EHR, Intergy EHR and Microsoft Dynamics GP. Created Interfacing for each 3rd party application to both EMR. Reengineered the CISCO infrastructure for efficiency of e-hosted application access. Designed and implemented Video Conferencing system which was the basis for the Telehealth pilot project. Led the application development team in numerous projects including automation of all DCF and state reporting of services, Dynamics GP customization, Credible Behavioral EHR, Interface of Credible, Intergy and Dynamics using Dynamics Smart List engine and SharePoint, Project leader of Client portal for medical record access. Maintain current and appropriate body of knowledge necessary to perform the information security management function. Created and chaired Security and Compliance committee for all HIPAA related issues including policy, workflow efficiencies, breach notifications and Business Associate Agreements. Applied information security management knowledge to enhance the security of the open network and associated systems and services according to HIPAA/HITECH regulations. Maintained working knowledge of legislative and regulatory initiatives on all HIPAA updates including Omnibus Rules Developed appropriate information security policies, standards, guidelines and procedures for HIPAA compliance.
VoIP Telephone convergence – 11 locations
Enhanced Service Desk. New Ticketing system, SLA and priority support
Virtualization VMware – Cloud based applications to central Hosting center
Enterprise wide Infrastructure upgrade.15 locations for Cloud Applications and EMR
Introduced VoIP integration with EMR and Video Conferencing
Full implementation of ERP package MS Dynamics – HR, Payroll, Accounting
Full lifecycle implementation of two EHR systems with interfacing to 3rd party applications
Applied ISO9000 documentation
In house Pharmacy support. application maintenance and logistics
Designed and implemented CISCO based Telehealth pilot system
Created and chaired Security and Compliance Committee
Upgraded Datawarehouse . Introduced Business Intelligence and analytics
Multiple application development projects: E-Timesheet, Progress Notes, E-Forms, HIE
Squire, Sanders Legal Counsel 2009 – 2012
IT Manager Florida and Latin America
Squire Sanders is home to lawyers in 32 offices worldwide who are fluent in more than 30 languages and are admitted to practice in approximately 130 courts and jurisdictions worldwide. Created and tested business continuity plan for LATAM locations along with leading the project coordination meetings for all changes to corporate infrastructure and application development.
Coordinated onsite IT support for Florida and LATAM locations
Virtualized – Hardware and Applications (Hyper V) Installations and maintenance
CISCO VoIP rollout and support
Infrastructure design and maintenance – CISCO LAN & WAN
Handled support for all corporate applications
IT Practice management and court support
Forecasting, budgeting and purchasing
Vendor contracts, warranty and service
DNS, DHCP, Communications, Exchange, Security, Document management, Blackberry, wireless, video conferencing and vendor management
Integration Systems, Deerfield Beach FL 2007-2009
Director of IT/Project Manager – IBM
Director and hands on project manager for IBM customers on the east coast.
Exchange 2000, 2003, 2007 convergence and implementations
Headed global infrastructure team for Data Center and network installation in LATAM
Domestic and South American Telecom and Network Vendor management
Built Data Center and designed server structure for 24/7 operations. Repaired and re-designed existing datacenter onsite at company facility to act as fail over for critical systems on billing.
Virtualization – Hardware and Applications (VMware and Hyper V)
Specialization in LATAM business processes
Disaster Recovery – Business Continuity – 24/7 Critical Operations – Windows Server and ISeries
MAPEI Manufacturing., Deerfield Beach, FL
Manager of Information Technology, North America and LATAM
Direct the development, execution and support of IT strategy at 15 locations in 5 countries for this $1.2 billion global manufacturing company. Using ITIL practices lead the domestic/international business technology planning process, Consolidated and re-engineered Service Desk, establish enterprise-wide portfolio and project management processes, and sponsor cross-functional planning with department leaders and the executive management team. Manage 5 senior-level reports and 18 multi-tiered professionals with a $9.2 million annual operating and capital budget. Introduced VMware and Green methodology in global CISCO based Datacenters modeled from DC in US. Report to the CEO.
COVISTA COMMUNICATIONS, Little Falls, NJ
Director of Information Technology – US and LATAM
Served as a member of the IT strategic planning group with a focus on formulating and developing IT strategies to restructure the company’s business model. Managed a $22 million IT operating budget, with 72 direct and indirect reports. Reported to the CEO.
B.S. Business Information Systems · Ashford University
MBA w/Information Systems Specialization • Forbes Business School
CISCO Certified Network Associate (2000)
Microsoft Certified Systems Engineer (2001)