Customer Service Quality

Beth Hupp

Georgetown, Texas *****

512-***-**** ****.******@*****.***

SUMMARY

Coordinate production processes in a manufacturing setting, train employees, allocate resources, supply chain logistics, maintain raw material / non-conforming inventory, clerical support, product dispositions, incoming receiving, packaging, shipping, Good Documentation Practice, inventory control, cycle counts and reduce costs and hands on continuous improvements in all quality control areas. Leadership in procedures and processes, time management, excellent customer service, dependable, adaptable to change, manage priorities, detail oriented, multi-tasker and organized.

EXPERIENCE

Cryolife, INC, Austin, Texas Quality Control Supervisor 11/2014-10/2018

Assist with interview process and train Quality Control team members, evaluate, prioritize and assign work flow work priorities, manage timecards and performance appraisals, ensure training records for QC department are current, promote a positive team environment, hands on floor support and ordering Quality Control supplies

Supervise and participate in production areas including Receiving Inspection, in process inspection, CMM, Dye Penetrant, Metallography and DHR Batch Review of final product in the production of high quality medical devices

Consult with Manufacturing Engineers and Quality Engineers to implement and improve any Quality Control opportunities in accordance with the Quality System

Mentor and implementation of policies and procedures, recommend improvements or changes for inspection methods, equipment, procedures and working conditions

Daily interaction with Quality Assurance team and the Material Review Board regarding non-conforming materials

Pro-Active in maintaining proper raw material inventory and inventory production flow required for successful team performance and striving for company production goals

Serve as a member of the Audit Team performing tasks requested and required for successful Internal/External and company required audits

Intergra LifeSciences INC, Austin Texas Manufacturing Supervisor 05/2000 – 09/2014

Interviewed, hired, trained and supervised Manufacturing team in. Promoted quality, process improvements, professionalism and supportive team environment and provided customer service to inside employees and outside vendors

Assisted the Director of Manufacturing to establish and change current procedures and specifications for manufacturing processes for high quality performance

Successfully conducted in-house annual inventories within a 3% variance of total value between 2 and 9 million dollars for 14 years

Supervised, trained and participated in daily operations of incoming inspections, clean room packaging, sterilization, assembly final packaging, label generation, DHR Review, shipping, inventory management, receiving and non-conforming materials in direct support of ISO requirements

Provided corporate customer service support and training for off-site personnel as well as on site personnel for manufacturing opportunities, questions and concerns

Consistently prioritized daily manufacturing requirements, new product launches, special projects

SKILLS

Syteline, Oracle R12, MAX, SAP, MRP and ERP System Software

Office equipment, 10 key by touch, Data Entry

Outlook, Microsoft Office Software

FEDEX and UPS online tools

Ultipro, Tri Net and Master Control System software

Cleanroom trained

Green Belt Certified

Customer Service

Optical Comparator, Depth Gages, Calipers, GO-NO GO Gages

Contact this candidate