Management/Events/Relationships/Sales
Resume:
Heather L. Acosta
Richardson, TX 75082
******@***.***
Objective To secure a permanent position in which my skills and professionalism are best utilized, and an opportunity for growth is apparent.
Experience
Netrix LLC 8/17 – present
Dallas, TX
Sr Account Manager
Netrix is an IT architect/consulting firm that helps bridge the gap between construction, design and technology. Design, build, manage and service all aspects of the technology in the modern work-space. Netrix works throughout all phases of a new build-out; from initial accurate IT budgeting, design, migration planning as well as ensuring the technologies deployed are seamless to the end user in the consumption model that fits their business. Calling on new accounts, networking, growing existing accounts.
As a Microsoft Gold Partner, Juniper Elite Partner, Cisco Gold Partner, and Citrix Gold Partner, I deliver true value and enterprise class solutions for organizations of all sizes as a means to increase productivity and enhance their competitive edge. My concentration is in the areas of unified communications, mobility, data center, network infrastructure, software development, system services, security services, cloud center solutions, audio & visual, managed services, and 24 7 support. I envision, design, deliver and manage all of our clients IT & collaboration needs under one roof.
SKC Communications
Richardson, TX 11/16-8/17
Collaboration Specialist
SKC is a systems integration firm focused on the design, procurement, engineering, installation and service of audio, video, control room, video conferencing, video-streaming, digital signage, video production, visualization and broadcast solutions. Business development, weekly reports, respond to RFP/RFQ, networking, uncovering opportunities, developing relationships, presentations to clients. Managing the sales process from start to finish, working with the Architect, GC, CAD, Design, Procurement, Marketing and Installation. I work closely with the manufacturers of AV products, the end users and everyone in between.
Club Colors
Schaumburg, IL 2/16-11/16
National Sales Manager
As a National Sales Manager, I am uncovering new opportunities/new logo’s who have marketing/branding needs and turn them into program accounts. I engage and partner with all levels within a client from marketing managers to company buyers to field marketing/sales teams. Whether collaborating on innovative executions of creative marketing strategies, providing assistance through the purchasing process, or identifying area’s that need optimum branding.
At Club Colors I am empowering brands big and small to create meaningful moments with their customers, partners and employees alike through a brand management alliance to deliver branded merchandise, customized solutions, rewards and incentive programs, eStores, print services, managed platforms and perhaps the most important, to make lasting memorable connections. Have exceeded sales quota since the first month of employment. Dynamic sales professional with a successful track record of outstanding achievements in solution sales. Expert in building new business relationships, channel development, promoting customer loyalty, and forging strong partner relationships. Accomplished manager who has lead highly successful performance-based sales teams.
VXi Corporation
Central USA 5/13-8/15
Regional Sales Manager
Sales across a 12 state territory for a leading headset manufacturer. Meet with end users and channel partners/large resellers and distributors to increase VXi’s presence in all accounts. VXi does not sell direct, so I manage the channel relationships as well as meeting with end user accounts. Calling on exisiting accounts and finding new logo’s. We are Avaya, Cisco and Polycom partners, I am well versed in their product/service offerings. Contact center, unified communications, and office environments. Training, sales presentations, reporting, relationship building, alignments. Travel 75% of the time in this position, and work from home when not traveling. Consistantly achieve over 100% each month/QTR. Finished 2014 as the #1 RSM in the Nation; ended the year at 105%/Presidents Club Winner.
Whitlock
Schaumburg IL 1/12-5/13
Enterprise Account Manager
Whitlock is a systems integration firm focused on the design, procurement, engineering, installation and service of audio, video, control room, video conferencing, video-streaming, digital signage, video production, visualization and broadcast solutions. With Whitlock, I managed the $2.5M enterprise account of DeVry Inc across the Nation. I help DeVry design, standardize and implement all of their AV needs. I managed the projects from start to finish, working with the Architect, GC, CAD, Design, Procurement, Marketing and Installation. I worked closely with the manufacturers of AV products, the end users and everyone in between.
Comcast Business Services
Schaumburg, IL 11/10-11/11
Senior Business Account Manager
Sell each month to mid/large business accounts. Focus on PRI and all other Comcast Business products and services. Call on customers, set appointments, develop business relationships, meet monthly objectives, customer service. Weekly reporting, weekly conference calls monthly reviews.
AT&T
Glen Ellyn, IL (Total time at company15 years) 05/95-7/09
Account Manager/Select Gold Accounts
Sold each month to an account base of 50+ accounts. Product set includes all AT&T products and services; MPLS, PNT, AVPN, EVPN, PRI, Mobility, POTS, LD, Local, DSL, CPE, Security, Web Hosting, Disaster Recovery. Meet with customers to discuss current WAN/LAN and develop business relationships to position the correct recommendations for the client. Extensive customer service. Customer size based on spends. (Range from $100K-$700K annual revenue.) Monthly forecasting tool, weekly reporting, weekly conference calls, monthly reviews.
SBC/AT&T 6/02-12/06
Oswego, IL
Sales Manager
Manage a sales team of Winback representatives to achieve a monthly objective. Hire, coach, develop, and train the reps to achieve the minimum targets/objectives and activity needed. Extensive time management skills, administrative, sales, leadership, focus needed. Team realignments had occurred at least 4 times since June 02 – maintained focus and achieving objectives each month. Top Sales Manager out of 12; 2002 and 2003 – multiple Presidents Club trip winner. Top SM in Region for 2002 & 2003. Million Dollar Club 2005.
(SBC/Special Project/AT&T)
Chicago, IL (11/1/03-2/1/04)
Senior Call Center Manager (done in conjunction with Sales Manager role)
Special assignment from VP – help with call center – implement process/policies – increase sales results, hire SM, sales reps. Oversee 5 Sales Managers & 50 sales reps, responsible for daily objectives, calls, incentives, customer service. Given project due to excellent sales management results in 2002/2003. Results increased from Nov-Jan and breakage decreased. Improvement month over month.
SBC/AT&T 1/02 – 6/02 Hoffman Estates, IL
Account Manager
Have 10 assigned accounts, all Large Business generating from $200K - $6 million/year in revenue. Develop relationship, offer all SBC products; Access, ISDN, Prime, T1, DS3, Gigaman, Sonet, Frame, any and all products Ameritech offers. I am the customer’s one point of contact for everything. Weekly reports, monthly forecasts, customer service, account plans, internal relationship building, education on going, follow up, generating sales, sales presentations. YTD at 102% of TNBR attainment. (Maternity leave 1/01-1/02)
SBC/AT&T 7/99 – 1/01 Des Plaines, IL
Large Business Sales Manager
Manage a team of sales people to sell to Large Business customers. The sales people have an account base that exists of current AT&T customers, the goals include hitting monthly objectives along with growing the revenue within each account. Product offering includes but not limited to: Frame Relay, Dedicated Internet, ISDN, Primes, T1’s, DS3’s, ADSL, ATM, EVPN, Data CPE, Voice CPE, any and all products that Ameritech/SBC offers. Responsible for hiring, managing, forecasting, resolving all billing/service disputes, obtaining monthly/quarterly objectives. Was given a team in July of 1999 that needed to be rebuilt from the ground up, succeeded in doing so by obtaining objectives in overall revenue growth, and in January 2000 exceeded our monthly goals without being at full headcount. This was my 4th promotion within 4 years.
Ameritech/SBC/AT&T 1/99 – 7/99
Des Plaines, IL
Solutions Consultant
This position was basically the same position as below (Sales Specialist) except that I supported 3 teams (30 People) instead of 1 team (11 people).
Ameritech/SBC/AT&T 1/98 - 1/99
Park Ridge, IL
Sales Specialist
Was promoted to this position after being an Account Executive, to help mentor & train the new AE’s coming into the organization, and be the “right hand woman” to the Branch Manager. This position is varied in its tasks, however the main focus is on helping the sales force close as much business as possible, and develop and manage these new people into a strong sales force. I also co-developed a “Real Life” training program for the new hires, that showed them everything they needed to know out in the field, I received an
“Above & Beyond, Leader of the Pack” award from Ron Blake (President of SBS) as a result of this training program put together. We have achieved great success with this training program with ramping up the new sales force to obtain their objectives at a faster pace. I also work closely with the Branch Manager in doing “one on one’s” with our team and helping them secure accurate forecasts, and obtain their objectives at hand. Was awarded the “Peak Performer” award for June, July & August for being the top team in the Region with June at 145%, July at 144.25% & August at 138.96% of objective, ended the year as the top Sales Specialist. I have also ramped myself up to be an expert in every product Ameritech sells, so my team can come to me for product/application questions, competitive knowledge, and customer satisfaction in Network, Data, CPE, and Usage.
Ameritech/SBC/AT&T 1/96 - 1/98
Oak Park, IL 60301
Account Executive:
Telecommunication sales in a specific territory for small business customers. CPE / Centrex / Network products as the main focus with voice mail, call accounting packages, and ACD as well. Monthly forecasting, lead follow up, mass customer contact and communications, working with the customer closely to determine the overall telecommunication needs for their business. Exceeded my first month by achieving 300% (not even in territory yet, selling only 4 line & under systems) had excelled since then with customer recommendation letters and an excellent mid year & year end review with Manager. Ended first year at 142% YTD, & 8th in the Region. Ended 2nd year at 144% YTD, 6th in the Region, and went on the WOW trip for the top Account Executives. Close contact with the installation team to ensure a correct and complete install, working with system implementers to ensure the customer has the correct programming on each phone, working with other Account Executives to help them in learning new products and gaining new business. Constantly on a learning curve with all the new future products coming about, keeping myself educated as a Telecommunications specialist so that my customers have the confidence in my recommendations to them, and my revenue is continuously increasing. Very diverse position, extremely difficult to list all the job entails on paper.
Ameritech/SBC/AT&T 5/95 - 1/96
Hoffman Estates, IL
Authorized Distributor Project Manager:
Supported the Authorized Distributor Regional Manager and 2 AD Managers, created and implemented data reports, daily scheduling of managers, did calendars, travel arrangements, invoicing of expenses, set up conferences/meetings, managed any and all projects involving the AD channel, various daily functions, presentations, was back up support for General Manger of Premise Sales, and accomplished any and all duties needed to have the AD channel managers running efficiently and smoothly.
Awards
Account Executive of the Month November 1996
Account Executive of the Month December 1996
Leader of the Pack Award 1Q 1998
Pinnacle Club Award 3Q 1998
Pinnacle Club Award 4Q 1998
GBS Sales Masters Award 4Q 1998
Peak Performer Award June 1999
Peak Performer Award July 1999
Peak Performer Award August 1999
Sales Manager Awards (2002) June, July, September, October, November, December
Sales Manager Awards (2003) January, February, March, May, June, July, December
Sales Manager Awards (2004) February, March, July, August
Top SM Valued Winback January, March, April, May June, August, October, November
Presidents Club Winner 2002/2003
Million Dollar Club 2005
Presidents Club 2014
President Club Award Trips
Cancun, Mexico 1998
Sedona, Arizona 1998
LaQuinta/Palm Springs 1999
Hawaii 2000
San Diego 2002
Las Vegas 2003
Skills: Education/Training:
Windows Columbia College of Chicago 1988
Microsoft Word for Windows Elgin Community College 1989
Excel Fixtures Furniture Sales/Marketing Certificate 1992
Power Point Office Specialty/Storwal Sales Training Course 1993
ECRM Ameritech Centrex Overview Training 1995
Act! for Windows Norstar/Voicemail Applications Training 1996
type 45 wpm Ameritech Account Executive Training 1996
Outlook Option 11 Training 1998
Voyager Leadership Development Classes 1998
TCR Online Data Development 1998
Account Assignment Performance Management 1999
E-Link EVPN/Frame Relay 2000
GCSM MMTA Certified 2000
OIL Frame Relay/Sonet Training 2001
Sharepoint Sales Manager Camp 2003
Dropbox Behavioral Interview Training 2004
CRM Skill Path Seminar on Communication 2004
Salesforce MPLS, AVPN, Security, Mobility, etc 2007
Microsoft Lync AV/Video Training – Dallas TX 2012
SfB Polycom Certification 2013
Basic CTS Certification 2013
Sandler Sales Training 2013
Avaya Product Training 2013
Aruba Certified 2015
ASI Product Training 2016
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