Manager Sales

Dudley J. O’Donnell

*** ******* *** ******, ******, Maryland 21152 443-***-**** ***************@*****.*** CAREER PROFILE

Banking and Commercial Development Professional with 20+ years of experience leading new business development teams in the banking and construction industries. A leader who has motivated teams in transitioning strategic visions into actions that have produced quantifiable results, all directed towards major operational goals. A professional manager who has: Established a new team of 19 sales associates for a new division charged with acquiring new high net wealth clients. Grew and retained 72+% of the client base by creating new strategies. Motivated this team, continuously, addressing new business development and grew the new client base by over 22%. Led new team to be the top performing team in the U.S. while increasing the company revenues 66+%. Held daily team meetings to reinforce strategies and review the previous days performance. Persuaded and urged every team member to share their individual strengths and philosophies with other team members in open discussions, all aimed at optimizing team performance. PROFESSIONAL EXPERIENCE

LYFT, INC., SAN FRANSISCO, CA. 2017 - present

RIDESHARE DRIVER

Successfully completed more than 575 trips and have maintained a driver rating of 4.96 stars out of 5 stars over 2 years. Duties include customer service, route planning, organizational skills, tour guide, bookkeeping, expense tracking, multi-tasking and marketing.

BANK OF AMERICA, HUNT VALLEY MD. - 2012 - 2017

PREFERRED SALES MANAGER/ PREFERRED SALES 2016 - 2017 Establish a multi-functional team in a new division that marketed new and existing products to high net wealth individuals. Integrate and train new staff with organizational goals continuously emphasized.

Led team of 19 professional Preferred Sales Specialists in the daily marketing and sales of various credit and deposit products to preferred clients.

Presented key managerial reports / business forecasts to team for planning. Established roles for associates. Included performance expectations on a daily and weekly basis to enable staff to surpass quarterly goals.

Advocated and reinforced the importance of treating each customer, client and team member as an individual. Stressed the need to increase the customers confidence and comfort in products.

Delivered products to targeted high net wealth clients and grew deposit base by 66+% for 2016. Collaborated with team to retain 92% of customer base that had more sophisticated needs and concerns.

Increased sales force by 300+%. Added four additional sales teams, each with 20 associates, during 2016. Retained 90% of staff. Increased customer satisfaction levels from 72% to 82% by focusing on employee integration/training. RELATIONSHIP SPECIALIST 2013 - 2015

Responsible for problem solving for deposit account holders nationwide. Develop team procedures/responses for client related issues.

Researched key operations and bottlenecks regarding deposit account services. Developed new product offerings to meet client needs. Enhanced customer satisfaction to 94% and customer retention rankings to 86%. Increased overall division revenue by 11%.

Optimized customer solutions by providing seamless delivery of sales, service, and fulfillment request by answering calls and placing out going calls to assure the customers financial well being.

Improved customer awareness of personal financial management by answering detailed questions and educating customers on how to better handle their finances and deposit products.

Solved customer questions by investigating a wide variety of issues and requests. Gathered information, set expectations and worked with other team members to fulfill customer requests.

Delivered, maintained and tracked outstanding servicing requests and provided thorough follow up while leading team to be selected as the number one servicing department in Maryland. Dudley J. O’Donnell Page 2

HOME LOANS MORTGAGE SPECIALIST 2012 - 2013

Collaborate with team of 12 associates for existing and new clients to facilitate processing of mortgage loans from origination to closing.

Communicated daily with loan officers and customers in stressing, to both groups, the criticality of timely document retrieval in loan closures.

Teamed up with loan officers, underwriters, closers and team members to fulfill the lending process for new and existing loans.

Established new programs that led team to better tracking and monitoring of required document collection from new clients in the processing of loans.

Delivered service to clients in a fashion never before seen processing times of 45 days or less by implementing tracking system with team members to fulfill goals to every customer.

Led team to become the number one unit nationwide in the ability to fulfill customer needs and received the banks Global Recognition Award as the most valuable team in the country. EASTERN SAVINGS BANK HUNT VALLEY MD 1999 - 2010

REO ASSET MANAGER

Manage the bank's $612M REO portfolio to market and sell multi-million pools of loans.

Led loan department to highest revenue levels to become the largest privately owned bank in Maryland by reaching goal of $1B in assets. Individually executed complex loan valuations including property acquisition, eminent domain, and bundling of rights.

Enabled loan officers to have real market values for which to base proper loan to value on proposed loans and protect assets while increasing the portfolio size as the only valuation specialist.

Collaborated with loan officers, legal compliance, closers and underwriters to review commercial and residential appraisals for new portfolio lending.

Conducted on-site reviews and property valuations with loan values of $1+M through extensive national traveling.

Communicated with attorneys and realtors, both locally and nationally, in evaluating external non-performing loans for possible purchase.

Performed appraisals to establish real market values nationwide on high-end properties by working with local experts in those market areas.

Established an entirely new philosophy on marketing to a new client base, in lieu of depending on non-reliable unknown property valuations provided by outside sources.

Contributed to Increasing the banks portfolio, reaching $1B goal in total assets, and becoming the largest privately held bank in Maryland.

Charged with creating new philosophy and guidance to minimize the projected loss of REO properties during the banking and real estate crisis by lessening exposure in a down market. OTHER PRIOR EXPERIENCE (CONSTRUCTION)

RESIDENTIAL/COMMERCIAL APPRAISER ELLICOTT CITY MD 1996 - 1998 KASCO CHESAPEAKE BUILDERS CONSTRUCTION PROJECT MANAGER 1992 - 1995 ROBERT DEPEW AND ASSOCIATES CONSTRUCTION PROJECT MANAGER 1978 – 1992 MILITARY EXPERIENCE

UNITED STATES MARINE CORPS – HONORABLE DISCHARGE 1971 - 1974

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