Customer Service Representative
Resume:
Amaria Yarbrough
Temple, Tx **501
Cell Phone: 254-***-****
Email: *.*************@*****.***
Thank you for taking out the time to review my resume and consider me for the open position. I that i would be a great fit due to my previous work experience. I'm a dedicated person that always strives to do my best.
Family Dollar: January 2010-July 2011
Assistant Manager, key holder
● Opening and closing store
● Cash handling
● Cashier
● Employee Timecard Scheduling and approval
● Inventory
● Unloading trucks
● Customer service
● Recovery of store
● Training new cashiers
ResCare: June 2011- Dec 2011
Direct Care Staff
● Teaching persons with disabilities how to do everyday life skills
● Supervising the day rehabilitation group
● Answering phone calls
● Maintaining files
● Setting up interview appointments
● Sending and receiving faxes
● Microsoft system knowledge
Macy’s: April 2012- Dec 2012
Customer service representative
● Cash handling
● Answering phone call
● opening and closing registers
Amaria Yarbrough
222 E Vicotry Ave
Temple, Tx 76501
Cell Phone: 254-***-****
Email: *.*************@*****.***
● maintain a clean working area
● doing online/phone orders
● fill out customer forms for credit card applications
● Main a sales quota for daily and weekly departmental and individual goals Spherion: April 2013-Dec 2013
Tech, Billing, Follow up-Payment Poster
● Posted payments from Explanation of benefits form
● Balancing Record
● Called insurance companies to verify payments
● Experience in Legacy and Epic system
● Microsoft Office experience (Excel, Word, Powerpoint, Outlook, Business Skype) Spherion: Dec 2013-April 2014
Tech, Billing, Follow up-Credit Balance Specialist
● Reviewed patient accounts with credit balances
● Refunded guarantor and insurance overpayments per refund guidelines
● Developed spreadsheets
● Individual Training
● Contacted insurance companies and patients
● Legacy, Data Ark, and Epic system knowledge
● Contacted Insurances companies for payment verification Baylor Scott and White: April 2014-October 2015
Credit Balance Specialist
● Refund insurance companies and Patients
● Work emails from the credit team email box
● Post adjustments
● Individual Training
● Epic and Data Ark system knowledge
● Insurance verification by phone and electronic
● Production and Quality had to be maintained
Amaria Yarbrough
222 E Vicotry Ave
Temple, Tx 76501
Cell Phone: 254-***-****
Email: *.*************@*****.***
● Verified insurance coverage by website or phone
● Notated Accounts
Baylor Scott and White Health: October 2015-November 2016 Coordinator Credit Balances-Promotion
● Supervise the in house and work from home team when the manager and director are out of the office
● Perform quality reviews for all team members on a monthly, bi-weekly, or weekly based on performance.
● Maintain a spreadsheet for production and QR scores for every team member.
● Run daily reports and pull information from Epic into an Excel spreadsheet.
● Create written minutes of all meetings and email them out to the team from a MS Word file.
● Approve refunds from the other specialists that were requested.
● Lead trainer for all new hires and tentative training for seasoned staff.
● Add insurance to patient accounts after it has been verified.
● Respond to team member questions via email, phone calls, and Skype Business Chat.
● Recruiting for new hires
● Set up meetings and interviews
Nexus Op September 2016-November 2017
Customer Service Representative- Credit Fix (contract part time)
● Work at home customer service representative that takes inbound phone calls and live chart conversations for credit monitoring and a rent to own company to process sales.
● Cancel subscriptions
● Open new accounts
● Take payments
● Explain benefits about the membership
● Issues refunds to customers that aren’t satisfied with the service.
● Retention
● Answer questions from other employees through Agent Live Chat.
● Trained new team members that were just starting out. Arise October 2017-March 2018
Customer Service Provider-(Contract part-time)
Amaria Yarbrough
222 E Vicotry Ave
Temple, Tx 76501
Cell Phone: 254-***-****
Email: *.*************@*****.***
● Work from home inbound customer service
● Register new patients
● Add dependents to existing account
● Set up consultations for patients by phone or video conference.
● Escalate issues to nurse on call
Help Desk Representative
● Assisted virtual reps with issues logging in to system
● Reset passwords
● Help with blackboard training issues
● Assisted in phone line troubleshooting
Kelly Services February 2018-May 2018
iTunes Advisor Apple
● Inbound/Outbound phone customer service
● Request Refunds for duplicate, accidental, unauthorized purchases
● Notate account with notes regarding calls
● Assist with Apple ID creation and any creation issues
● Assist customer in reviewing purchase history and subscriptions from device
● Cancel subscriptions
● Send additional information by email to customers for self guidance and case# information Catalyst Solutions February 2018-March 2019
Virtual Recruiter/Sales
● Recruiter contract construction workers online
● Review resumes from job posting ad and website
● Screening candidates for approval before sending to final interview with project manager
● Emailing onboarding paperwork to candidates
● Research cold leads and contact to get sales
● Enter leads into Podio system
● Call cold leads to get contracts
● 1099 contract worker
Mikeska Distributing Co August 2018-current
Office Assistant Manager
Amaria Yarbrough
222 E Vicotry Ave
Temple, Tx 76501
Cell Phone: 254-***-****
Email: *.*************@*****.***
● Reconcile delivery drivers end of day cash and reports
● Maintain Petty Cash for daily gas and expenses
● Distribute gas money to each driver daily
● Check inventory on each van
● Maintain fleet maintenance
● Daily Sales calls to complete orders
● Create new product packets to submit to retail stores
● Create banners/flyers and shelf price tags
● File, send faxes, send emails
● Data Entry
● Fill orders for pick up
● Complete New hire Orientation
● Complete New Hire Folders
● Recruit new hires
● Merchandiser
● Payroll through QuickBooks
● Enter in new customers into QuickBooks
● Entering in Escrow and Fintech Payments
● Troubleshoot issues with tablets and printers for drivers
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