Amaria Yarbrough

*** * ******* ***

Temple, Tx **501

Cell Phone: 254-***-****

Email: ac9fen@r.postjobfree.com

Thank you for taking out the time to review my resume and consider me for the open position. I that i would be a great fit due to my previous work experience. I'm a dedicated person that always strives to do my best.

Family Dollar: January 2010-July 2011

Assistant Manager, key holder

● Opening and closing store

● Cash handling

● Cashier

● Employee Timecard Scheduling and approval

● Inventory

● Unloading trucks

● Customer service

● Recovery of store

● Training new cashiers

ResCare: June 2011- Dec 2011

Direct Care Staff

● Teaching persons with disabilities how to do everyday life skills

● Supervising the day rehabilitation group

● Answering phone calls

● Maintaining files

● Setting up interview appointments

● Sending and receiving faxes

● Microsoft system knowledge

Macy’s: April 2012- Dec 2012

Customer service representative

● Cash handling

● Answering phone call

● opening and closing registers

Amaria Yarbrough

222 E Vicotry Ave

Temple, Tx 76501

Cell Phone: 254-***-****

Email: ac9fen@r.postjobfree.com

● maintain a clean working area

● doing online/phone orders

● fill out customer forms for credit card applications

● Main a sales quota for daily and weekly departmental and individual goals Spherion: April 2013-Dec 2013

Tech, Billing, Follow up-Payment Poster

● Posted payments from Explanation of benefits form

● Balancing Record

● Called insurance companies to verify payments

● Experience in Legacy and Epic system

● Microsoft Office experience (Excel, Word, Powerpoint, Outlook, Business Skype) Spherion: Dec 2013-April 2014

Tech, Billing, Follow up-Credit Balance Specialist

● Reviewed patient accounts with credit balances

● Refunded guarantor and insurance overpayments per refund guidelines

● Developed spreadsheets

● Individual Training

● Contacted insurance companies and patients

● Legacy, Data Ark, and Epic system knowledge

● Contacted Insurances companies for payment verification Baylor Scott and White: April 2014-October 2015

Credit Balance Specialist

● Refund insurance companies and Patients

● Work emails from the credit team email box

● Post adjustments

● Individual Training

● Epic and Data Ark system knowledge

● Insurance verification by phone and electronic

● Production and Quality had to be maintained

Amaria Yarbrough

222 E Vicotry Ave

Temple, Tx 76501

Cell Phone: 254-***-****

Email: ac9fen@r.postjobfree.com

● Verified insurance coverage by website or phone

● Notated Accounts

Baylor Scott and White Health: October 2015-November 2016 Coordinator Credit Balances-Promotion

● Supervise the in house and work from home team when the manager and director are out of the office

● Perform quality reviews for all team members on a monthly, bi-weekly, or weekly based on performance.

● Maintain a spreadsheet for production and QR scores for every team member.

● Run daily reports and pull information from Epic into an Excel spreadsheet.

● Create written minutes of all meetings and email them out to the team from a MS Word file.

● Approve refunds from the other specialists that were requested.

● Lead trainer for all new hires and tentative training for seasoned staff.

● Add insurance to patient accounts after it has been verified.

● Respond to team member questions via email, phone calls, and Skype Business Chat.

● Recruiting for new hires

● Set up meetings and interviews

Nexus Op September 2016-November 2017

Customer Service Representative- Credit Fix (contract part time)

● Work at home customer service representative that takes inbound phone calls and live chart conversations for credit monitoring and a rent to own company to process sales.

● Cancel subscriptions

● Open new accounts

● Take payments

● Explain benefits about the membership

● Issues refunds to customers that aren’t satisfied with the service.

● Retention

● Answer questions from other employees through Agent Live Chat.

● Trained new team members that were just starting out. Arise October 2017-March 2018

Customer Service Provider-(Contract part-time)

Amaria Yarbrough

222 E Vicotry Ave

Temple, Tx 76501

Cell Phone: 254-***-****

Email: ac9fen@r.postjobfree.com

● Work from home inbound customer service

● Register new patients

● Add dependents to existing account

● Set up consultations for patients by phone or video conference.

● Escalate issues to nurse on call

Help Desk Representative

● Assisted virtual reps with issues logging in to system

● Reset passwords

● Help with blackboard training issues

● Assisted in phone line troubleshooting

Kelly Services February 2018-May 2018

iTunes Advisor Apple

● Inbound/Outbound phone customer service

● Request Refunds for duplicate, accidental, unauthorized purchases

● Notate account with notes regarding calls

● Assist with Apple ID creation and any creation issues

● Assist customer in reviewing purchase history and subscriptions from device

● Cancel subscriptions

● Send additional information by email to customers for self guidance and case# information Catalyst Solutions February 2018-March 2019

Virtual Recruiter/Sales

● Recruiter contract construction workers online

● Review resumes from job posting ad and website

● Screening candidates for approval before sending to final interview with project manager

● Emailing onboarding paperwork to candidates

● Research cold leads and contact to get sales

● Enter leads into Podio system

● Call cold leads to get contracts

● 1099 contract worker

Mikeska Distributing Co August 2018-current

Office Assistant Manager

Amaria Yarbrough

222 E Vicotry Ave

Temple, Tx 76501

Cell Phone: 254-***-****

Email: ac9fen@r.postjobfree.com

● Reconcile delivery drivers end of day cash and reports

● Maintain Petty Cash for daily gas and expenses

● Distribute gas money to each driver daily

● Check inventory on each van

● Maintain fleet maintenance

● Daily Sales calls to complete orders

● Create new product packets to submit to retail stores

● Create banners/flyers and shelf price tags

● File, send faxes, send emails

● Data Entry

● Fill orders for pick up

● Complete New hire Orientation

● Complete New Hire Folders

● Recruit new hires

● Merchandiser

● Payroll through QuickBooks

● Enter in new customers into QuickBooks

● Entering in Escrow and Fintech Payments

● Troubleshoot issues with tablets and printers for drivers

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