Manager Office
Resume:
ANGELO G. AQUINO
SYSTEMS ENGINEER
*************@*****.***
linkedin.com/in/angelo aquino
6847ab149
Bacayan, Cebu City, 6000
Birthdate: May 02, 1982
PROFESSIONAL SKILLS
• Systems Engineer/Helpdesk for over 40 Offices/Cities/Countries Globally.
• Tier one, Tier two, Tier Three support on site and off site for employees for 2000 employees via phone, email, and IM worldwide
• Remote support using Logmein, Radmin, Teamviewer, VNC, DAMEware and Remote Desktop Support
• Managing Computers Companywide/worldwide for windows using Logmein, and IOS/Mac using JAMF
• 10 years of solid IT professional experience.
• Effective troubleshooter, adept at solving problems rapidly.
• Strong knowledge of network hardware including servers, routers, and other computer devices
• Strong Background in network security protocols, anti virus and firewall configuration
• Maintained over 10 servers with full responsibility for 100% system up time
• Microsoft Active Directory, user accounts, computers and objects administration
• VMWare eSXI Virtualization (Hypervisor) Technologies
• Okta Single Sign on Cloud Account Management
• Samanage, Zendesk, SAP, Salesforce Ticketing System
• Setup and maintained Corporate and wireless networks.
• Cisco Meraki, Cisco Firepower, Cisco ASA Administration/management
• Planned and built redundancy into existing systems to eliminate downtime due to server failure.
• Cloud Based and On Prem based IT Infrastructure
• Proper company Offboarding and Onboarding, delegation Protocols, trainings.
• Microsoft Office 365 Cloud, Microsoft Exchange Cloud
• Google Suite Cloud Administration
• Adobe Created Cloud Management
• Zoom Application and Conformance room deployment
• Lync/Skype for Business PABX Conference Management
• Ring Central VOIp Cloud Management
• Microsoft Windows, Apple IOS, Linux Hardware and Software Support
• Company VPN Administration
• Asset Management, Documentation, Purchasing, Vendor Collaboration
• Slack (Company IM) administration, channel maintenance, user administration. WORK EXPERIENCE
SYSTEMS ENGINEER, APAC/GLOBAL
Sizmek Technologies Philippines
May 02, 2018 till present
• Provides daily IT support and services to our users, to troubleshoot problems and advise on the appropriate action, and support IT corporate servers & infrastructure.
• Provides daily IT support for Our New CLOUD BASED INFRASTRUCTURE
• Diagnose and resolve technical hardware and software issues
• Install end user equipment, software and telecommunications systems
• Be the hands, eyes and feet on site to support USA based Server Engineering and Network Teams
• Follow standard helpdesk procedures, logging all helpdesk interactions and administering helpdesk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems, requests and document resolutions
• Assistance with planning and implementing IT projects, i.e. Office Relocation, New Office Build outs, Network and passive infrastructure upgrades
• Offboarding, Onboarding Process, Account Creation and Termination, delegations for both Sizmek Employees, Contractors, Resellers, Partners
• Offices covered: All APAC Sizmek Country Offices and Partners, Resellers, contractors Countries/Offices
Sizmek Technologies Cebu Philippines
Sizmek Technologies Sydney Australia
Sizmek Technologies Melbourne Australia
Sizmek Technologies Singapore
Sizmek Technologies Guangzhou China
Sizmek Technologies Shanghai China
Sizmek Technologies Beijing China
• Offices covered: All Sizmek Partners, Resellers, contractors Countries/Offices
Malaysia, Japan, India, Taiwan,
• Secondary Offices Covered: Other Regional Sizmek Offices (EMEA, NAM) Accomplishment:
Deployed our new cloud zoom conference setup in all our APAC Offices.
Recommended and assisted in tech refresh projects for Philippines, Australia, and China Offices
• Reports Directly to the Vice President of Corporate IT based in Redwood City SYSTEMS ADMINISTRATOR, APAC
May 02, 2017 May 01, 2018
Sizmek Technologies Philippines
• Provided daily IT support and services to our users, to troubleshoot problems and advise on the appropriate action, and support IT corporate servers & infrastructure.
• Planned and implemented IT projects
• Responded to requests for technical assistance in person, via phone and electronically
• Diagnosed and resolved technical hardware and software issues
• Installed end user equipments, softwares and telecommunications systems
• Be the hands, eyes and feet on site to support USA based Server Engineering and Network Teams
• Coordinate and manage APAC IT Vendors Activities and Regional IT Purchasing
• Act as Tier1 support for Email System issues during APAC Time Zone
• Research questions using available information resources
• Provided guidance, assistance, coordination and follow up on client questions and problems
• Followed standard helpdesk procedures, logging all helpdesk interactions and administering helpdesk software
• Redirected problems to appropriate resource
• Identified and escalated situations requiring urgent attention
• Tracked and routed problems, requests and document resolutions
• Offboarding, Onboarding Process, Account Creation and Termination, delegations for both Sizmek Employees, Contractors, Resellers, Partners
• Offices covered: All APAC Sizmek Country Offices and Partners, Resellers, contractors Countries/Offices
Sizmek Technologies Cebu Philippines
Sizmek Technologies Sydney Australia
Sizmek Technologies Melbourne Australia
Sizmek Technologies Singapore
Sizmek Technologies Guangzhou China
Sizmek Technologies Shanghai China
Sizmek Technologies Beijing China
• Offices covered: All Sizmek Partners, Resellers, contractors Countries/Offices
Malaysia, Japan, India, Taiwan,
• Accomplishments:
Reorganized, rerouted and re cabled our Server infrastructure for a net clean look and better Network Connectivity.
Deployed three Meraki Access points and link it to Meraki Cloud
Rack and Installed new Meraki MX80 Firewalls
• Reports Directly to the EMEA/APAC Corporate IT Manager Based in Austin Texas COMPUTER MAINTENANCE TECHNOLOGIST (CMT II)
February 03, 2013 to May 01, 2017
Department of Social Welfare and Development Region 9 (DSWD)
• System/Network Administrator for the Pantawid Department DSWD Region 9 and Satellite offices.
• Troubleshooting network problems and conflicts. Suggest improvements in speed of the operations and processes to make the system foolproof.
• Installing and maintaining various standard software patches and upgrades as per user requirements.
• Configure and Managing Linux firewall, Squid, protocol filtering, QoS and bandwidth shaping, and other types of restrictions on a CentOS distro. Generating reports and performing syslog monitoring.
• Managing MCCT database in the Pantawid System Unit and supervising encoding of Compliance Verification of beneficiaries and updating of poor Families profiles.z
• Reports directly to the Regional Information Technology Officer (RITO) in Region 9
• Offices Covered: Regional Office in Zamboanga city and all satellite offices in Region IX for DSWD
• Accoumplishments:
Deployed and Organized a proper Network Cabling to all workstations (Wireless and Wired) to our Pantawid Department
Deployed a Linux based Firewall to administer our network. SENIOR SYSTEMS ADMINISTRATOR
May 02, 2011 to January 31, 2013
Mega Fishing Corporation
• Troubleshooting network problems and conflicts. Suggest improvements in speed of the operations and processes to make the system foolproof.
• Configuring, managing, and monitoring Hardware appliance Firewall such as NetASQ, generating reports and syslogs, DHCP, Antivirus, backup servers in the corporate network.
• Configuring and Implementing Cisco networking devices such as Routers and Switches in a corporate network with a Hub and Spoke Wan Technology between Branches.
• Administering Windows Server 2003 Environment with MSSQL as Database platform. Querying, and implementing scheduled backup
• Administering Novell Netware environment as Directory services which serves as network storage for users and groups.
• Configure and Managing Linux firewall, Squid, protocol filtering, QoS and bandwidth shaping, and other types of restrictions on a CentOS distro. Generating reports and performing syslog monitoring.
• Troubleshooting desktops and laptops, recommending upgrades, and implementing regular maintenance to keep equipment in top shape.
• Address Client IT related issues and concern such as printers, softwares, patches etc. Accomplishments:
• Able to build a Novell Netware server to provide network backup for all employees
• Together with the entire IT Team we were able to build/upgrade our New infrastructure from scratch ( Cabling, Racking, Traying, piping, etc)
• Offices Covered:
All three Office sites in Zamboanga City (Fishing office site, Canning office site, Export office Site)
• Reports Directly to the Corporate IT Manager Based in Manila IT STAFF
July 06, 2010 to May 01, 2011
Mega Fishing Corporation
• Troubleshooting network problems and conflicts. Suggest improvements in speed of the operations and processes to make the system foolproof.
• Troubleshooting desktops and laptops, recommending upgrades, and implementing regular maintenance to keep equipments in top shape.
• Address Client IT related issues and concern such as printers, softwares, patches etc.
• Offices Covered:
All three Office sites in Zamboanga City (Fishing office site, Canning office site, Export office Site)
• Reports Directly to the IT Manager Based in Zamboanga ACCOUNTING ENCODER
October 27, 2009 March 01, 2010
Spectrum Security Services Inc.
• Performs clerical encoding and other tasks in the accounting department
• Reports Directly to the Accounting Manager
COMPUTER TECHNICIAN
July 16, 2009 October 26, 2009
PC Clinic Computer Services
• Troubleshoots and repairs desktops, laptops, and printers for walk in and corporate clients.
• On site and In house repair
• Performs on site services on IT equipment and Networking devices.
• Reports Directly to the Store manager
CERTIFICATIONS
Linux Professional International Certification – 1 (LPIC 1) Junior Level Linux Server Professional Administration Linux Professional International, 44 Chipman Hill, Saint John, Canada Verification URL: https://cs.lpi.org/caf/Xamman/certification/process_verify LPI ID: LPI000330754
Verification Code: dsmkwmyz5w
December 18, 2014
Suse/Novell Certified Linux Administrator (SUSE CLA 11) SUSE Linux Enterprise Server 11 Administration
SUSE LINUX Products GmbH, Maxfeldstr. 5, 90409 Nürnberg, Germany Certification ID number: 10270238
Exam Registration ID: CLA LPIdsmkwmyz5w
February 06, 2015
SUSE Linux Enterprise Server 11 Administration
SUSE LINUX Products GmbH, Maxfeldstr. 5, 90409 Nürnberg, Germany Certification ID number: 10270238
Exam Registration ID: CLA LPIdsmkwmyz5w
EDUCATION
College
1999 June 2009 June
Western Mindanao State University (WMSU), Zamboanga City Bachelor of Science in Computer Engineering (BS COE)
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