Technician Manager

Petersburg, VA ***** 804-***-****/ 804-***-**** ************@*****.*** OBJECTIVE

To obtain a position as an IT

professional technician where I can apply my training in

Information Technology as well as my problem solving

skills.

EDUCATION

9/2011 Associate of Applied Science in

Information Technology Kaplan University

1/1993 Advance Electronics 1&2

Certificates I.B. Pitman Technical Institute

1/1996 Computer electronics Diploma in

Computer Electronics Technology E.C.P.I. Technical

Institute

TECHNICAL SKILLS

• Visual Basic 2008

• MS Word 2010

• Java

• Web Development

• Power Point

• Windows Server 2008

SUMMARY

• 8+ years of exclusive Field

Technician Experience

• Provided Field support for

proprietary software and thin client hardware requests

including desktop, computers, printers, Router and modem

configuration

PROFESSIONAL EXPERIENCE

Blackbox

IT Field Technician

12/2018-Present

Technician works in a data center,

installing & reinstalling cat5& cat6, as a

Contractor..

Prime Communications

Field IT Technician

Tech installs and runs cat6 cable

throughout network room to designated area of hospitals,

Tech labels and terminates and run test on all devices ..

Greenville Corrections, Jarratt

VA Jun 2018 – October 2018

Correctional officer

Burroughs Payment Systems

Jun 2017 – Sep 2017

Customer Field IT Engineer

(Contractor)

• Provide field support which

includes installing hardware, software and troubleshooting

any and all repairs for all Commercial, government, State

and private Sectors.

• Field Break and fix of POS systems

including any and all types of ATM’S

• Travel to CVC stores, some banks,

RaceTrac Stores, Food lion and Walmart stores.

• Repair and replace printers and do

preventive maintenance

Barrister Global Services

Jan 2016 – Jun 2017

Field Technician

• Provide field support which

includes installing hardware, software and troubleshooting

any and all

• Repairs for Union banks around the

Richmond, VA

• Field Break fix of client’s

computer and Computer peripherals.

• Travel to client’s site trouble

shoot and repair computers, printers and scanners a wide

variety of makes and models

• Upgrade user computers from Windows

XP to Windows 7.

• Installed, configured, migrated

user Data and troubleshoot Windows XP/7 installations

issues.

• Managed and created problem tickets

for Tracking and trend Identification purposes

• Installed, diagnosed, repaired PC

and Macintosh end-user Hardware and software.

• Installed, diagnosed, repaired HP

and Dell Printers and Scanners

MTI Global Services

Dec 2014 – Jan 2016

Field Technician

• Job consist of traveling globally

to a variety of customers such as T-Mobile, Best Buy, Apple

Stores to install, troubleshoot WIFI (API) ROUTERS, smart

boxes, tablets basically Servicing merchandise.

• Maintained and replaced hardware

such as keyboards, mice, monitors, laptops, batteries, local

and network printers, scanners, ensuring optimal systems

performance

• Assisted users with various forms

of desktop support through remote desktop and telephonic

communication

• Provided technical support;

monitored system performance daily.

• Troubleshoot hardware and software

applications.

Netview Technologies

Migration Field Technician

Worked with Lead Tech to ensure that

computers were upgraded and migrated from Windows 7 to

Windows 10.

Thin clients were installed in

manager’s Station and teller station...

Mason Technologies, Virginia

(Statewide) Mar 2012 – Dec 2014

Field Technician

• Install, repair and troubleshoot

Wi-Fi, installation of cameras, Run CAT6 for government,

federal,

• State facilities, and do T1 punch

downs connections for network, for all surrounding VA

Hospitals.

• Provided Technical solutions and

Troubleshooting services and Implemented preventive

measures.

• Consistently maintained and updated

Servers, cables and other necessary equipment; installed

• New equipment, power, cable plant;

and decommissioned old equipment, power and cable plant

Comcast, Richmond, VA

Mar 2010 – Sep 2012

VOIP Cable Technician

• Installed internet, telephone,

Cable. Performed upgrades and downgrades.

• Performed aerial cable service

installations and Disconnects.

• Diagnose and troubleshoot cable and

equipment Problems.

• Performed personal computer

software Configurations.

A.D.T. Securities Inc. Richmond,

VA Aug 1999 – Jun 2003

Electronic Security Technician

• Installed alarm panels, switches,

Panels, CCTV, card readers, smoke detectors, and digital

Keyboards

6/1989 United States Armed Forces

Wertheim, Germany

1989-1989

EDUCATION

•

Associate of Applied Science in

Information Technology

Kaplan University

9/2011

References:

Curtis Smith District Manager –

DC/MD/VA/WV www.burroughs.com

41100 Plymouth Road Plymouth,

Mike Filippo-Operation

Manager...804-***-**** Elite Group

Inc.

Douglas Perry -- co-worker

757-***-**** Insight Global/Manson

Technologies

Devon

Williams.

Lead-Tech/co-worker...804-***-**** Comcast cable

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