Customer Service Representative
Resume:
Keyota Cannon
Houston, TX 77045
********@*****.***
Cell: 504-***-****
Summary
A hard working and efficient business professional with a solid background in pharmacy services, home health care, warehouse and customer service. Continues to add value within the department and company by cross-training and learning other roles in a timely fashion. To offer experience, dedication, loyal, and visionary team player with combined experience and background with measurable results in such diverse areas as quality control/ warehouse productions/restaurant operations, and provider care.
Experience
World-Trading, Stafford, Texas April 2019- Present
Sorter/Packer
Responsible for sorting paperwork with mechanical car parts.
Check each part number against the packing list to see if they match along with the quantities.
Inspect each part for broken pieces, missing parts, and rust, anything that might cause the customer to return part.
Maxwell Healthcare, Houston, TX March 2018-Present
Provider- Caregiver
Responsible to report to the patient home every day and assistance with whatever the patient situation may encounter.
Bathing, cleaning, meal preparation, feeding, walking, and assist with medication.
Striving to achieve the patient’s goal.
Work effective to the organization of the company and the customer needs.
AmerisourceBergen, PharMedium, Sugarland, TX March 2017- March 2018
Quality: Documentation Clerk
Completes tracking, logging, updating and version control of technical documents according to business SOP’S.
Performed final documentation reviews of completed batch paperwork prior to shipment.
Maintained preventive maintenance & Critical Systems Documentation.
Provided support during regulatory inspections.
File and retrieve documentation paperwork.
Responsible for the orderly recording and keeping of physical and electronic documents, including distributing new documents and discarding obsolete records.
Anointed Angels, San Antonio, TX June 2016- Feb2017
Healthcare Provider
Provides the individual with preventive, curative, promotional or rehabilitative health care services in a systematic way.
Check for the individual blood pressure, temperature, heart rate, and breathing.
Bathing, assisted with clothing, groceries, taken to doctor appointments and read to them.
Monitoring serious illness and unstable health status
PCCA, Henderson, NV Jan 2013- May 2016
Inventory Specialist-Assistant Warehouse Manager
Check inventory on a daily basis.
Implements and maintains the distribution and purchasing of orders
Works with Logistics and Material Management Managers to determine daily warehouse requirements
Manages supplies, purchases requisitions, issues material to cost center, placements of goods and movement of materials
Adheres to and manage all quality related procedures and SOPs
Schedules periodic inventory of warehouse items and reconciles any discrepancies
Ensures that all items are stored in appropriate locations
Manages order cut off and ensures all packages ship per policy and relationships with local Fed Ex offices
Maintains overall cleanliness of facility
Manages relationship and communication with facility management
Ensures all IT systems are performing as expected and work with Houston IT to resolve any issues
Implements and directs all training
Manages support personnel, i.e. performance appraisals, disciplinary and documentation
Manages productivity/accuracy of team on a daily, weekly, monthly basis
Serves as primary contact for Facility, Security and Alarm services
Cycle count daily using a wrist or hand scanner
Document and report shortages to re-counter and damages to QA as well as inform work flow analyst of daily stats
Other general inventory and warehouse related duties, as required/assigned
Assist with related special projects, as assigned
Performs range of process quality checks and material inspections within Receiving, Storage, and Transportation and of the product.
Shipping, receiving, order pulling, will calls and assembly lining.
Hope HealthCare, INC, Houston, TX Jan 2009- Jan 2014
Provider Care-Giver
Responsible to report to the patient home every day and assistance with whatever the patient situation may encounter.
Bathing, cleaning, meal preparation, feeding, walking, and assist with medication.
Striving to achieve the patient’s goal.
Work effective to the organization of the company and the customer needs.
Wal-Mart, Houston, TX March 2012- Feb 2013
Sales Associate/Cashier
Responsible for assisting customers or running a cash register. In a service industry, responsible for demonstrating a product or providing technical help.
Answer any questions or concerns a customer may have. Replenish merchandise and take care of exchanges and returns.
Toys R Us, Houston, TX March 2012- Feb 2013
Team Member
Stocking shelves being assisting to working at a register. Returning merchandise to the shelves, helping customers, or being a cashier. Handling customer service encounters and stock replenishing duties for a Toys R Us retail location.
Field customer questions and complaints about products, services, and store personnel. Perform cleaning duties for management, such as light mopping, dusting, and restroom tidying, as well.
Health Help, Katy, TX Feb 2011- March 2012
Client Service Representative
Attendant, Associate, Operator, Account Executive or Team member is all part of my title handling incoming or outgoing customer calls for a business. Also handling account inquiries, customer complaints or support issues, processing different type of procedure request from ordering doctors or imaging facilities.
Take different type of procedure request from MRI.PET SCANS, Nuclear Scan, and more.
Excellent phone etiquette
Appointment scheduling for MRI's
Data entry including clinical notes
Lone Star Pharmacy, Sugarland, TX Jan 2009- Jan 2011
Pharmacy Clerk
Manifesting medicine into the computer putting medication in order sorting them by different facilities. Inventory identifying and matching the NDC numbers receiving in purchase orders. Assisting the pharmacists with ordering medications for the patients and ordering medication from various vendors. Responsible to stock medications on the shelves, shipping and receiving.
Continues to effective assist fellow peers to complete daily and weekly tasks to achieve the goals at-hand to further achieve long-term company initiatives.
Always out to achieve the company’s goal to a higher standard.
Receive and check off ordered supplies
Certifications: Forklift certification
DGM USA Training Institute (IATA)
Designated Rep. License Drug Wholesaler
Education
Stafford High School Graduated 2008
Everest University Expected Graduation 2021
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