Administrative Assistant Customer Service

JACKELYN MAGA

***** – ** Street Edmonton, AB 780-***-**** ***********@*******.***

GOAL: To work with like-minded individuals at an organization that aligns with my personal values in a challenging and rewarding Administrative or HR capacity

HIGHLIGHTS OF SKILLS & QUALIFICATIONS

• Process HR operations matters and ensure that the HR strategies are put into practice in the most effective and efficient way

• Experience with recruitment, onboarding, training, WCB, STD/LTD leaves, terminations, and/or performance management considered an asset

• Work in partnership with all business functions to support and ensure the appropriate HR processes and tools are implemented

• Highly developed interpersonal skills, able to deal with people sensitively, tactfully, diplomatically and professionally

• Strong ability to research, analyze information and make recommendations

• Demonstrated ability to manage a large volume of activity during peak periods, to organize and prioritize to meet deadlines

• Knowledge of talent management, employee engagement, leadership and organizational development theories

• Proficient with SAP, TALEO, ESP, ePeople and Manager Assist

• Advanced MS Office skills (Excel, Word, Visio, PowerPoint, Outlook) EMPLOYMENT EXPERIENCE

GFL Environmental

Human Resources Coordinator January 2017- April 2019

• Communication and Engagement – Responsible for messaging of key initiatives that impact employees throughout the organization. Develop opportunities for leadership to ensure consistency in communication and information throughout the company.

• Full Cycle Recruitment - in consultation with appropriate managers, coordinate all hiring needs for each business unit including creating job descriptions, advertising, screening, interviewing, job offers, arranging drug testing, reference checks, onboarding plan development and implementation, and finalizing job offers (verbal and written), conduct new hire orientation, completion and submission of new hire packages.

• Policies and Procedures – Update and maintain policy and procedure manuals; interpret policies for employees and managers; ensure consistency of policies and procedures with all management

• Compensation and Benefits – Support and Assist with RRSP employee program including enrollment, changes and deletions of plan. Educate employees on company Employee Assistant Program.

• HR Administration & Record Keeping - Set up and maintain employee files and HR filing system. Develop position descriptions in consultation with area managers for new and existing positions. Maintain pertinent personnel data for statistical analysis including turnover, positions filled, etc. Assist payroll with the documentation of salary adjustments for files and for employee record.

• Employee Separation: Coordinate, determine severance amounts, prepare and administer all necessary employee discipline and termination processes.

• Review and submit paperwork related to changes in employment, benefits, vacation and leave requests.

• Build and maintain agency relationships. Attend job fairs

• Prepare acquisition material for new employees. Travel to newly acquired company locations to onboard employees and review all benefits, policies and procedures JACKELYN MAGA

15208 – 85 Street Edmonton, AB 780-***-**** ***********@*******.*** Canadian Equipment Rentals Corp.

Human Resources Coordinator November 2013- December 2016

• Communication and Engagement – Responsible for messaging of key initiatives that impact employees throughout the organization. Develop opportunities for leadership to ensure consistency in communication and information throughout the company.

• Recruitment - in consultation with appropriate managers, coordinate all hiring needs for each business unit including creation of job ads, advertising, screening, interviewing, job offers, reference checks, onboarding plan development and implementation, and finalizing job offers

(verbal and written), conduct new hire orientations, completion and submission of new hire package

• Policies and Procedures – Update and maintain policy and procedure manuals; interpret policies for employees and managers; ensure consistency of policies and procedures with all management

• Compensation and Benefits – Support and Assist with RRSP employee program including enrollment, changes and deletions of plan. Interpret and provide employees information and guidance with benefit plans, STD and LTD plans

• Performance Management: Coordinate performance management reviews for managers and ensure proper documentation and filing of employee information. Identify best possible reconciliation tactics for workplace conflict that arise.

• HR Administration & Record Keeping - Set up and maintain employee files and HR filing system. Develop position descriptions in consultation with area managers for new and existing positions. Maintain pertinent personnel data for statistical analysis including absenteeism and turnover, exit interviews, etc. Assist payroll with the documentation of salary adjustments for files and for employee record.

• Employee Separation: Coordinate, determine severance amounts, prepare and administer all necessary employee discipline and termination processes. Conduct employee investigations as needed.

• Review and submit paperwork related to changes in employment, benefits, vacation and leave requests.

AHS Nutrition Services

Administrative Assistant ll December 2011-November 2013

• Support for Executive Director

• Preparing presentation materials, drafting memos and reports

• Meeting minutes

• ESP scheduling & ePeople

• Vacation requests

• Calendar management

• Travel and Event requests

Regional Municipality of Wood Buffalo, Fort McMurray, AB Human Resources Administration August 2010 – June 2011

• Performed receptionist duties and clerical support

• Greeted clients and handled direct public enquiries

• Provided direction and technical support to clients on the use of the TALEO recruiting system on the telephone and in person

• Scheduled appointments for resume reviews and interviews; pre-screened potential candidates

• Assisted with the coordination of corporate orientation

• Processed incoming and outgoing internal and external mail including shipping of items

• Created new hire packages and compiled interview packages

• Maintained filing systems

• Maintained the HR boardroom calendar

• Monitored HR general e-mails

JACKELYN MAGA

15208 – 85 Street Edmonton, AB 780-***-**** ***********@*******.***

• Provided support for employees with questions regarding benefits Regional Municipality of Wood Buffalo, Fort McMurray, AB Administrative Assistant, ICT Department June 2010 – August 2010

• Created and maintained agendas and minutes

• Updated HRIS for training reporting

• Administered the 3rd floor board room

• Processed requisitions for travel expenses and claims

• Arranged travel bookings

• Maintained office supplies and inventory

• Maintained Visio organizational chart

• Prepared of course material, distributed training certificates

• Maintained PowerPoint presentations

Regional Municipality of Wood Buffalo, Fort McMurray, AB Administrative Assistant, Public Works Department February 2010 – June 2010

• Provided administrative support to the SAA of Public Works

• Ensured inquiries were appropriately handled on behalf of the manager

• Provided responses to requests and enquiries

• Exercised judgment and maintained sensitivity/confidentiality of materials

• Provided customer service

• Arranged meetings, assembled agendas, recorded and transcribed minutes

• Assisted with special projects

• Assisted with Public Works Administrative budget

• Processed requisitions and travel expenses on behalf of the director

• Assisted with monthly and annual reporting

• Acted as SAA in times of planned/unplanned absences ACFN Business Group, Fort McMurray, AB

Data Controller/Human Resources Assistant Oct 2008 – Feb 2010

• Assisted in the set up and design of the HR database and employee benefits

• Worked with the receptionist to ensure employee files were complete and orderly

• Entered information for new employee files

• Assisted with receptionist duties, covered breaks for other staff

• Maintained office supplies and inventory

Electrical Contractors Association, Edmonton, AB

Receptionist May 2007 – August 2007

• Entered data, filed documents, provided customer service, answered telephones, distributed mail

• Administered and tracked trailer file data

• Arranged document pick-ups, payments, and bank deposits Capital Health, Edmonton, AB

Clerk II, Casual May 2007 – August 2007

• Composed documents using Microsoft Office 2002

• Distributed mail, filed documents, answered telephones, data entry JACKELYN MAGA

15208 – 85 Street Edmonton, AB 780-***-**** ***********@*******.*** EDUCATION & TRAINING

Mental Health First Aid Training 2015

NAIT, Edmonton, AB

Sexual Assault & Suicide Training 2011

Sexual Assault Crisis Centre, Edmonton, AB

Human Resource Management Certificate 2009 - 2010

Keyano College, Fort McMurray, AB

Working in a Multicultural Organization 2009

Intercultural Communication

Cross-Cultural Conflict Resolution

Workplace Learning at ACFN

Records and Information Management 2009

Business Management Diploma 2006 - 2008

NAIT, Edmonton, AB/Keyano College, Fort McMurray, AB High School Diploma 2000 - 2002

Archbishop O’Leary High School, Edmonton, AB

VOLUNTEER WORK

Sexual Assault Crisis Line

REFERENCES

Available upon request

Contact this candidate