Walter V. Gaudino

Senior Business Analyst / PM

201-***-**** ● ac9f5p@r.postjobfree.com

SUMMARY

IT Business Analyst with project management experience in end to end project/product management of technology, and to ensure all technology application development process disciplines (solution delivery, project management, work requests, QA, BA’s etc.) are followed, effectively managed and performed. Able to determine overall technology project milestones and generate project/product roadmaps, and ensure projects meet overall SDLC required documentation across all impacted areas to adhere to overall company policies and standards.

Able to track, analyze and communicate project gaps and risks using software tools

Strong knowledge of change management & advisory board standards and approvals.

QA user acceptance testing & user signoff procedures.

Knowledge of Agile methodologies and experience in JIRA

SQL knowledge for reporting & ad-hoc query analysis.

TECHNICAL SKILLS

IBM Cognos BI report studio and framework manager knowledge. Skills: MS Project software, Salesforce CRM, Outlook, Visio, MS SharePoint, SQL Server, G/L, and Payment applications, IBM Cognos Report Studio, MS Access, CA Clarity PPM, (SDLC) software Waterfall, Agile, Fiserv Signature Applications, Microsoft PM and standard office tools.

PROFESSIONAL EXPERIENCE

CIT Livingston, NJ

BA / Application Support -Contract 07/18 - 02/19

Primary point of escalation on resolving application issues and facilitate resolution with IT developers, compliance and legal business units. Support all CIT Compliance, client onboarding applications and leasing contracts.

Coordinate application maintenance and enhancements with third party vendors.

Provide direction, documentation and training to assist in resolving appropriate application issues.

Manage Service Now ticket request queues and staging of UAT development documentation pertaining to production deployment releases including managing their application maintenance schedules and sprint meetings.

Ticket aging archive processes and create, documents Service Now configuration, design, development, and integration; communicates best practices/frameworks and SDLC mythologies.

Coordinates meetings with change management on CAB approvals during release deployment procedures including providing updates to senior management on project activities.

Oversee project staff including project engineers, both on- and off-shore team, vendors, partners or subcontractors and provide traceable milestones/ETAs to customers on tickets.

Create CR documents and assist on project plan schedules as needed by the PM assigned to the project.

Monitored risk reports and reported issues and alerts during our daily compliance review and weekly prioritization meetings.

Actimize and FIS compliance application support for (WLF, SAM, AML, KYC and CDD). Worked with FIS on all related production issues and open tickets including new release planning for their compliance applications.

Signature Bank New York, NY

BA / IT Specialist – contract 03/18 - 07/18

Manage automated system upgrades for mandatory payment system and changes to include UAT and functionality testing. Ability to work closely with user departments, business units and SME’s to analyze and thoroughly understand the Funds Transfer department payment systems and swift application processes; and business requirements in order to identify value-added technology solutions and support DB CRM software for sales team.

Established industry contacts related to payment systems and hosted applications; and to provide IT support for production issues and Service Pro ticketing system for conducting due diligence evaluations and problem resolutions. Supported BI-Weekly change management review on production releases and software change request. Perform system updates to system tables that establish new PCGs for wire payment systems; and when necessary, review impact analysis reports on system changes including vendor software release updates.

Assist the compliance and credit risk groups to ensure business and regulatory requirements are captured.

Design and / or supporting QA and UAT testing including creating and executing detailed testing plans.

INVESTORS BANK ISELIN NEW JERSEY 09/14 - 12/17

BA / Quality Assurance Specialist

Responsible for all functional and lines of business reporting, Strong communication skills working with key SME’s and business units on evaluating project plans and project deliverables. Author of high-level requirements, process flows, and Control / escalate issues and risks, manage timelines.

Prepare, review and update requirements, specifications, business processes and recommendations for proposed solutions using standard BRD & FDR templates for project plans.

Instrumental on all reported issues during Investors Bank Fiserv system core migration efforts, using SharePoint, Signature, and data warehouse systems.

Facilitates project and program meetings and produces meeting minutes

Participated in weekly Change Management review meetings. Support the design, development, delivery and management of Change communication across the organization.

Work with QA team to review test cases which meets requirements; Traces the test cases back to requirements. Provide implementation and post-implementation support as required.

Interface with the credit risk and deposit operations groups gathering key reports.

Set up Salesforce CRM workflow rules, task and Email alerts and tracked new opportunities on sales throughout the salesforce portal and follow-up with the sales teams. Created Tabular and summary reports as requested.

Used Jira software tools to create issues and User stories and manage backlogs for business owners on reported issues and key project development activity.

Coordinate user acceptance testing/reviews with clients for all production delivered within assigned projects.

NATIONAL BANK OF EGYPT NEW YORK 03/14 - 09/14

IT Project Manager (Contract)

Work independently within guidelines, responsible for initiating, planning, executing, controlling, and closing application and system implementation projects using a formal project management methodology. Manage multiple projects from small to moderate size including risk analysis.

Review bank project proposals and capture meeting minutes to present to senior management.

Engage in system development throughout the SDLC process using Waterfall. Manage the project implementation process including developing the business readiness plans, training materials, and UAT process and procedures, and communication materials. Develop detailed plans and schedules, including goals, risks, and resource allocation. Facilitates weekly meetings for project status updates, obtaining project requirements and help resolve issues and/or litigation risk.

EXPRESS SCRIPTS FRANKLIN LAKES, NJ 05/13 - 02/14

Sr. Business Analyst (Contract)

Support all Medco medical and Express Scripts RX prescription plans and coordinate efforts on data migration plans to new Foundation 14 platform including monitoring tier migration timelines and providing key information on file transaction processing during implementation phase to present results to senior management for review.

Developed detailed business case studies and associated resource requirements, timelines and cost analysis Interface with clients, product managers, and other project stakeholders to analyze, interpret, and identify a product’s business requirements and solutions. Review risk, issue logs and provide risk analysis on data validation processes during tier migration efforts and tracking of client issues during project defects. Manage and prioritize a backlog of requirements and system enhancements.

HSBC JERSEY CITY NJ 07/12 - 04/13

Sr. Business Analyst (Contract)

Support HSBC divestiture readiness by providing an approach, guidance, and project templates to support divestiture efforts (Sale of US/Canada insurance business subsidiaries). Supported their Property and Casualty Underwriting Insurance domains, plans and coordinate, and monitor all functional and line of business activities, including risk analysis, for the project.

Responsible for all functional and line of business reporting, progress updates, dashboards, metric tracking and reporting. Author high-level requirements, process flows, and benefits cases. Ensures issues are identified, tracked, reported on and resolved within predefined timelines.

Performed the necessary data gathering to understand current business processes and systems

Help define the necessary business and functional requirements for IT and Operations to execute, so the appropriate business processes and technologies are developed.

MUTUAL OF AMERICA NEW YORK, NY 06/11- 03/12

Project Manager/Business Analyst (contract)

Supported Mutual of America’s retirement, investment and pension fund’s including database applications, Underwriters policies and FLEXI general ledger system. Coordinated multiple project plans from the planning phase to implementation, and present them to senior management for review and approval.

Knowledge and supported MOA investments such as pension funds, annuities, fixed income bonds and treasury notes and 401k plans during project assignments. Generated and developed (BRD’s), (FRD’s) and blueprint templates and coordinate project plans, task assignments and schedules. Manage production release schedules and task assignments throughout the SDLC processes.

Help define the necessary business and functional requirements for IT and Operations to execute, so the appropriate business processes and technologies are developed.

IDB Bank New York, NY 12/06 - 02/11

AVP IT Manager

Supported all banking application configurations including ICBS (Fiserv), Bank Trade, LOANIQ, G/L, A/P, and Oracle DB applications, ACH processing and ATM networks, planned, organized and managed multiple projects from scoping phase to implementation and presented to senior management for review and approval.

Ability to coordinate and facilitate project execution and delivery commitment with other teams off-shore under different operational time zones.

Responsible for review of all hardware and software contracts, SLA’s and RFP’s including vendor engagement meetings.

Develop detail project plans and associated resource requirements, timelines and cost.

Interface with clients, product managers, and other project stakeholder’s to analyze, interpret, and identify a product’s business requirements and solutions.

Assisted in creating workflow documents and provided training on systems, processes, and productivity software tools

EDUCATION: Saint Peters University Jersey City, NJ B.S in Computer Science, Professional Studies, June 2000

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