Liny Kurien

King of Prussia, PA

Email Address: ac9f4j@r.postjobfree.com

Cell Number :609-***-****

PROFESSIONAL SUMMARY

Around 13 years of I.T. experience in system administration, software deployments/ Production release & roll-out’s implementations, maintenances. Proven leadership skills in managing and mentoring teams to achieve their objectives. Excellent interpersonal skills, effective communication and problem solving skills utilized to lead the team to its excellence.

Technical Skills

Tools/Systems

Types

Operating Systems

Redhat Linux, HP Unix, Solaris

Databases

Oracle, MS SQL Server

Application Servers

Weblogic, Websphere, Tomcat, JBoss,Wildfly

Data Masking Tools

Enterprise Data Obfuscation Tool

Webservers

IIS, Apache, Iplanet

Monitoring Tools

Business Availability Center (BAC), Alive, Sitescope, Real User Monitor (RUM), Diagnostics, Netcool, Relic

Ticketing Tools

Hp Service Manager (HPSM), HP Service Desk (HPSD), HP Operations orchestrator, (HP OO) HP Operations Manager (HPOM), HP Server Automation (HPSA), Peregrine,JIRA

Other Tools

Microsoft Excel, MS Word, MS Project, Visio, Outlook, Power Point Presentation, ControlM

Experience Summary

13 years of IT experience in Weblogic Administration, Jboss and web systems support on various platforms.

Handed change management for the company in the capacity of a System Engineer. Reviewed changes before the CAB meeting and find possible changes that could cause production outage and deny the same and postpone to a appropriate PROD change window.

Support new/existing clients to execute the initial and on-going transformation of their operating model.

Maintains, audits and continually improves ITSM change management processes to assure coordinated multi-service provider, change management processes including: Create and process a Request for Change (RFC), Assess and evaluate change, Coordinate change with stakeholders, test change prior to release, authorize and schedule change implementation, implement change, and review and close change record

Expertise in troubleshooting and resolving all F5 issues, DNS issues and identifying network issue.

Worked as a system admin on Linux systems within the capacity of a systems engineer.

Role as a Release Manager for the intranet applications of Capital One, performing Change Management and Change Configuration.

Holding a role of SME (Subject Matter Expert) and TSM (Technical Senior Manager)

Lead role in recovering the Internet and call center applications during the Business Continuity Exercise (BCE) conducted at Capital One.

BEA Certified Weblogic Administrator.

Experience in Installation, Administration, Configuration, Clustering, Scaling of Oracle Weblogic in CapitalOne, VA, USA

Configured and setup Secure Socket Layer SSL for data encryption and client authentication.

Implementation of Identity Management, LDAP Directories, Single Sign-On (SSO), Access Management, Role-Based Access Control, Authentication and Authorization technologies.

Configuring and troubleshooting of JBoss Webservice.

Excellent working knowledge of Operation & Production Support with large mission critical systems in multiple technologies and platforms including Weblogic, Websphere, Unix, Apache

Troubleshooting of issues related to Apache and Tomcat configuration and Installation.

Extensive working experience in setting up Weblogic cluster environment, including Weblogic Domains, Admin Servers, Managed Servers and Node Manager.

Installed and configured Iplanet and Apache Web Servers in various environments like Sun Solaris, Red-Hot Linux, HP-UX and Integration of the same with the Weblogic.

Created and configured Websphere clusters and instances to support high availability and failover.

24x7 support of operational support, best practice Troubleshooting, Monitoring and Maintenance.

Technical Manager leading two teams’ with seventeen reportees. Responsible for the team’s delivery on Releases and Rollouts, Incident Support, Service Requests. Responsible for leading the Technology Operations Center (TOC) of the project. Lead role in handling the high severity incidents, Change Management and Event Support.

Point of contact for the clients for any escalations or discussions.

Responsible for preparing the invoicing and finance tracker.

Responsible for conducting the governance meetings with the clients and for acquiring the CSAT survey.

Training attended for Devops using AWS,python,Docker,GIT,Ansible

Attended AWS sponsored training for Solutions Architect comprising of S3, EC2,CloudFront,IAM, Route 53. Preparing for Solutions architect certification.

Project Details

MEDECISION (Wayne) Dec ’14- Present

Role: - System Engineer

Responsibilities/Contributions

As a System Engineer I am responsible for the installation, deployment, configuration and ongoing administration of Java web-based applications on Medecision’s application hosting infrastructure software stacks. This includes providing support and troubleshooting for both business application and 3rd party vendor product-related issues as it pertains to integration of that software to the hosting infrastructure.

Use XL Deploy as a Release automation team to support Dev Ops. Training undergoing for AWS Services including EC3 instance, S3 storage, N/w etc.

Worked with XL deploy in deploying new code, revert to previous version, updating configuration and pushing it to all the servers in the cluster.

General administration (deployment, configuration, redeployment, problem investigation and support) of applications running on WebSphere Application Server and JBOSS application servers platforms

Installation, upgrades, patching and support of 3rd party vendor infrastructure software products that support web application hosting

Worked on administration of Linux systems including creation of file system, mounting of file systems, Extending the file system, Creating users and groups, reboot of systems etc.

Collaborate with Network Team to assist with F5 configurations for application environments

Actively participated in the design and implementation of new systems at Medecisions’ Rackspace Data Center. Involved in the migration of systems from Sungard to Rackspace.

Setup F5 for new applications within the scope of an application administrator. Works on analyzing the system and making a layout for F5. Extensive knowledge in troubleshooting all issues related to F5 and have Rackspace implement the changes.

Provide basic network engineering support within the scope of an application support admin.

Implement and manage 3rd party software applications in a high availability configuration

Perform problem investigation, troubleshooting, performance tuning and capacity planning activities

Collaborate with application development, platform engineering, network engineering and database administration in troubleshooting application issues

Co-ordinate release and turnover of client facing environments

Assist with daily troubleshooting and maintenance of all client environments

Provide documentation for all new environments

Ordering of new client facing environments

CITI GROUP (New Castle, DE) July ’13 – Feb’14

Role: - System Admin (L2/L3)

Responsibilities /Contribution

Managing complex infrastructure and non-functional area of a huge initiative in payments domain for Latin America and EMEA.

Installed and configured Weblogic server using command line utility on Production, Development and Testing regions.

Experience in distributed systems using the J2EE technologies for various services and integrated with Websphere and Weblogic with JMS, JDBC and JNDI.

Worked on Red Hat Linux V5 & V6 and AIX server. Co-ordinated for patching activities. Worked on fine-tuning the systems related to CPU utilization, Load Average, Memory and Disk Utilization.

Worked and troubleshooted issues related to MQ messages. Resolved Channel Issues and cluster Issues. Diagnosed the issues from various log files such as MQ error logs and application logs.

Creation of JDBC pools and Datasources for new connections according to Business change. Monitored JDBC connections using Weblogic Console.

Configuration of Jboss Webservice using Jboss WS Runtime.

Performed Performance tuning on Jboss Webservice.

Monitor the service response time, the performance of applications deployed on JBoss, JVM’s, EJB’s and JDBC.

Troubleshooting and debugging applications using Weblogic, Websphere and Jboss.

Configured data sources and connection factories.

Fine tuning of the system and troubleshooting associated with Connection pool issues, memory leakage and JVM crash.

Creation of batch jobs for Log monitoring and clean up.

Creation of batch jobs for Replay tests for Performance testing in the UAT region.

Conduction of Performance test on the Performance Testing Environment [PTE].

Gathered production data and obfuscated the sensitive fields to perform multiple Replay tests in the UAT region in order to identify the possible threats in the banking environment. Review the test results with Regional Compliance team to determine the reason for Sanction hits and perform optimizations, if needed

Replay of payments using simulators, to the partner systems that have encountered errors or exceptions.

Deployment of bug fix codes and productions releases on Weblogic and Websphere Application servers.

Implementation of monitoring jobs on Autosys.

Managing and Monitoring the JVM Performance by Weblogic Heap Size, garbage collection, JDBC Pools and taking thread dumps to analyze the root cause of the problem.

Installed, Configured and Administrated Weblogic 12c in clustered and non-clustered environments of PTE, UAT and PROD regions. Installed Websphere 2.10 and MQ on PTE, UAT and PROD regions.

Involved actively in troubleshooting application issues by analyzing the performance metrics from Weblogic console, thread dumps.

Excellent working knowledge in finding memory leaks and adjusting JVM heap size and garbage collector parameters during performance monitoring and performance tuning of Weblogic server.

Troubleshooting issues related to the NDM Node Transfers.

Identifying and troubleshooting issues related to the Load Balancing and fixing the same by working with the Network Team.

Extensive troubleshooting performed on Out of Memory issues on the Weblogic servers.

Creation of Sitescope monitors for banking applications.

Installation of tax templates for different states in UAT and Production Regions. Deployed latest tax version on Websphere application servers every month.

CREDIT - SUISSE –New York City, NY

Roles: - System Admin (Unix/Weblogic) Apr’12- Mar’13

Responsibilities /Contributions

•Performing obfuscation for the Database and files by using EDO tool for Credit Suisse Investment banking and Asset service applications.

•Configuring different types of database such as ORACLE, MSSQL, SYBASE, DB2 on Mainframe server, DB2 on UNIX server and files such as delimited files, fixed width files, XML files.

•Involved in Schema validations between Source and Target databases to make it sync before triggering the Obfuscation process. This validation includes Table structure, Constraints, Indexes, and Partitions.

•Involved in File Masking Automation process by writing shell scripting using FTPS protocol and scheduled the process in Control-M tool.

•Involved in Requirement gathering, analysis, design, Coding and Perform Unit testing and documents for Custom algorithms as per Clients requirement.

•Involved in the Meeting with Business Process Owners, SME (Subject Matter Experts) And Store Users for Requirement Gathering in the evolution stage for identification of the data.

•Creating procedural documents and Reports.

•Analyze the Sensitive Elements of any database or Files and identify the confidential data across the system.

•Actively participated in reviews and defect meetings concerning the masking

•Comparing the masked data with the source using the Development database residing on Oracle, Sybase, DB2, SQL

•Have been responsible for the trouble shooting of QA and Dev. region and perform troubleshooting to fix the same.

•Created Project Plan using the Microsoft Project Plan.

•Created Presentation For The High-Level Management for EDO Demos. Presented the EDO Demo for Audit requirement to the third party vendor and successfully passed the audit requirements.

•Installed, Configured and Administrated Weblogic12c in clustered and non-clustered environments for the new version of EDO.

•Troubleshooted issues related to installation of EDO on Weblogic servers.

CAPITALONE, Richmond VA

Roles: - L3 System Administration (Unix/Weblogic/Websphere) Aug’07-April’12

Technical Support

Installed, Configured and Administrated Weblogic 8.1, 8.1, 9.1 and 9.2, 11g, 12c in clustered and non-clustered environments. Installed Websphere 2.10 and MQ.

Installed iPlanet and Apache Webservers and Configured proxy plug-in for weblogic servers

Recovery of Internet and call center applications during the Business Continuity Exercise (BCE) activity conducted by Capital One. Staging of the code, Deployment of the code, restarting of the services, performance testing.

Plays the role of SME (Subject Matter Expert) and TSM (Technical Senior Manager) for two of the applications of CapitalOne. Provides end-to-end support and delivers SQR reports to the clients to assess the Service availability of the application.

Based on each years BCE activity, submitted Service Improvement Plans to facilitate a quicker recovery.

Co-coordinating with Clients for UNIX (Redhat Linux 5, AIX 6.1, Solaris, HP-UX patches scheduling and downtimes related.

Coordinated production outages and facilitated resolution by working with several teams like UNIX, Network, Database, Infrastructure and Application teams

Created Realm security policies for secure access of JNDI, JMS and JDBC

Created various batch jobs /Purge jobs to support the CapitalOne Environment.

Implemented WorkOrders with HP service Desk and HP Service Manager. Performed the deployments of CapitalOne Offer services and Fraud Applications.

Involved in tuning, recovery and upgrades of Weblogic Application server on IBM AIX, RedHat Linux, and Solaris.

Installation and configuration of Apache tomcat, Virtual hosts configuration, Rewrite /Redirection, Proxy Pass and Mod-JK.

Maintaining weblogic servers for portal web applications, databases and services.

Fine tuning the servers for application performance.

Administer WebLogic Services, including JDBC connection pools and multi-pools, and JMS servers, stores, and destinations;

Tune settings to improve server and application performance.

Modify and monitor domain and server configurations.

Monitoring and tuning Java application servers for performance

Worked on migration of all the Weblogic, Websphere, Apache and tomcat servers to the Managed Server Platform.

Working closely with Developers to troubleshoot the issues in codes.

Involved actively in troubleshooting application issues by analyzing the performance metrics from Weblogic console, thread dumps and polling certain key mbean attributes using weblogic ADMIN utility. Have a vast experience in analyzing issues using monitoring tools like BAC, Sitescope and Alive.

Performance Tuning by Managing and Monitoring the Java Virtual Machine (JVM) performance by Weblogic Heap Size, garbage collection, Execute Threads, EJB Cache size, JDBC Pools and Multi pools.

Configured database connectivity using Connection pools and Data sources.

Managing Security issues in using roles for development, testing and production environments.

Configuration of Weblogic proxy plug-in and application on servers like Apache 2.0 HTTP server, Apache tomcat 5.x, 6.0 and SUN One (Iplanet) 6.0.

Performed troubleshooting of issues of applications residing on Windows Platform.

Implemented changes of Production to applications on Windows Environment.

Responsible for configuration and maintenance of Windows server application and to ensure 24/7 availability of the applications.

Performed schedules restart of Windows server application during scheduled maintenance window.

Implementing CA certificates through command line and GUI for Apache Webservers and Tomcat application servers.

Posting of Site down pages using Apache and Tomcat Webserver during schedules maintainces and Outages.

Changed the Run level of Apache Webserver during server start-up.

Creation of permanent and temporary redirection using the redirective module. Created IP filters on Apache module to prevent unauthorized entry on the site.

Conducted performance testing and tuning of Apache and Tomcat services.

Perform server startup, shutdown and other maintenance tasks using UNIX (Korn) Monitoring free space, disk usage, locating files, checking & clearing log files, administration and monitoring of file systems, network & virtual memory statistics using the monitoring tools.

Documented the new information’s that are being used by the entire team.

Worked on the user tickets with the assistance of already existing Business Rules.

Worked on creating monitoring using BAC, Sitescope and Alive for all the Internet/Intranet applications. Worked on creating ticketing mechanisms using HPSM, HPOM.

Designed and documented all changes and reviewed with Business for approval.

Provided 24x7 supports for major applications that involved troubleshooting issues in application components, application servers, web servers, integration environments, load balancers and DNS aliases

Project Manager Tasks

Leading a team to achieve the 5-sigma, target goal of the company, to attain 10 minutes downtime/month among Critical Applications, reduce high severity incidents, and reduce Mean Time to Resolve (MTTR).

Conducts TSM (Technical Senior Manager) meetings with the clients on various Lobs’ we support on a weekly basis.

Conducts CSAT meetings and obtain CSAT reports on a monthly basis, takes feedback and acts to close gaps.

Conducts Governance meeting on a monthly basis, discusses on the achievements and targets.

Responsible for communication, inclusion of status reports, Risk management, Problem Management,

Works on the Finance tracker for the entire engagement.

Obtains Service Level Agreement (SLA) Waiver for SLA missed tickets.

Works on Releases and Changes Report and responsible for estimation and billing.

Taken the additional responsibility of working as TSM (Technical Senior Manager) for the applications that falls under the E2E (End to End) Support model.

Identifies the decommissioned systems and keep the billing tracker up to date.

Works on NADM requests and onboarding/offboarding of applications.

Conducts meetings with the offshore shift leads in making the onsite/offshore model work smooth.

CAPITAL ONE AUTO FINANCE- Chennai, India

Role - Level 2 System Administrator June ‘07 – Aug’07

Responsibilities /Contributions

Attended design decision meetings with SME s and Stake holders and created documents

Performed complete Release management activities.

Actively participated in reviews and defect meetings

Created new Purge jobs for several Tables in Shell Scripting for DB maintenance

Have been responsible in deploying the Work Orders on time.

Have been responsible for the trouble shooting of QA issues. Have made support documents for the project.

WASHINGTON MUTUAL (WaMu) - Chennai, India Aug ’05 – May ‘07

Role: - Level 1 System Administrator

Responsibilities /Contributions

Monitor different types of servers, applications and network devices using Netcool MonitoringTool.

Raise tickets on any failures and escalate to appropriate group with prior intimation using

Remedy Ticketing Tool.

Co-ordinate with ATT and Verizon Business who maintain WaMu

Network for all outages and maintenance activity.

Facilitate ATT for dispatching Technicians toWaMu sites by coordinating with Senior/ Regional Duty Managers and Tier III Technicians.

Audit tickets to ensure quality in Service Delivery. Escalate the pitfalls in the process that added to process streamlining.

Provide performance status to the client on a weekly basis.

Ensure process adherence of Team Members.

Acting shift lead for the 6 months.

Trained new recruits to the team about all the processes which we adhere

Developed Design Documentation for assigned projects based on the Requirement Documents and Business needs.

Installed, Configured and Administrated Weblogic 8.1.

Participated in walkthroughs and weekly team leads meeting to determine the progress, issues and concerns in the project.

Responsible Shift planning and resource allocations.

Responsible for client escalations and Weekly meetings.

CERTIFICATIONS: - BEA Weblogic 8.1 Administration

Education Details

Education

Specialization

Year Of Passing

Institution/University

BE

Electrical & Electronics Engineering

2005

Karunya University Of Technology, Coimbatore.

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