Field Service Technician

DANNY

PETERMAN

***************@*****.***

817-***-****

OBJECTIVE

Seeking a challenging mid-level field

technician opportunity to utilize

superior communication and

troubleshooting skills for company

growth. Looking to utilize over 20 years

of technical experience in a field

technician position with a company that

allows for professional growth and

development.

SKILLS

• RSC-Remote Support Center

• Data Migration and Workstation

for AIX and Microsoft Windows

• Trouble Shooting and Repairing

• IBM Power Servers

• Brocade/Cisco Networking

Hardware

• SAN Storage DASD and Tape

• Parts Inventory Control and

Expenses

• Installing, Configuring, and

Cabling of Power Servers and

Libraries

EXPERIENCE

FIELD SERVICE TECHNICIAN/IBM

September 1995 – November 2018

Assisted and trained clients and IBM technical personnel for multi-platforms and OEM products in a high volume/demand environment. I received service request/open tickets from clients and recorded incident related information. I provided recommended updates to knowledge-based systems and maintenance packages, also provided hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. While utilizing my professional knowledge and problem determination skills, I was able to resolve the problem sources by identifying issues involving hardware, microcode, operating systems, application programs, and network issues. I was responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. My primary technical interface was with IBM clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. I would proactively advise clients of preventive maintenance, configuration, operation and environmental factors which could have impacted their product performance or impair the client's IT operation.

• AIX/Unix

• Data on Tap

• Linux

• Microsoft Windows 7/10 and Exchange 365

• Sun Solaris

• IBM Cloud

• Lotus Notes

EDUCATION

IBM Service Academy Certifications: •DSS - SysAdmin: CISCO UCS/VersaStack

•DSS - SysAdmin: Windows Foundation (Windows OS)

•Robotic Process Automation (RPA)

•Agile@IBM - Agile Leadership & Strategy

•Dynamic Automation (DA)

•GTS Automation for DPEs

•Storage Automation

•Agile@IBM - Project, Iteration, and Change Management

•SysOps Lights Out (SOLO)

•IBM Watson

Additional Certifications: NETAPP ASE1 / ASE2, Cisco CCT, and Sun Microsystems

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