Manager Customer Service
Resume:
JAMES PAGENTE RONQUILLO
Address: Yapak Malay(boracay) Aklan
Contact No. : 097*-***-****
Email Address :******************@*****.***
OBJECTIVE:
Seeking a job where I can deliver my duties based to my work experienced and ability to handle my responsibility.
PERSONAL INFORMATION:
Birthday:January 6, 1991
Place of Birth:Iligan City,Lanao Del Norte
Age :28
Gender:Male
Civil Status:Single
Religion :Iglesia ni Cristo
Weight :75 kls.
Height :5’8’’
EDUCATION:
Tertiary: Bachelor of Science in Hotel and Restaurant Management(BSHRM) North Central Mindanao College
S. Y.2008 to S.Y. 2012
Maranding, Lala,Lanao Del Norte
Food and Beverage Services NC2
Tesda Salvador Trade School
S.Y.2008
Salvador,Lanao Del Norte
Secondary: North Central Mindanao College
S.Y. 2004 to 2008
Maranding,Lala,Lanao Del Norte
Primary: F.Ylaya Memorial School
S.Y.2003 to S.Y.2004
Darumawang,Lala, Lanao Del norte
SKILLS / KNOWLEDGE:
Computer literate
MS Office Appliacation (MS Word, MS Excel, MS Powerpoint)
Adobe Photoshop, Adobe Premiere, Windows Movie Maker
Able to perform activities systematically in a timely
Flexible and Self oriented person
Able to work according to procedures, regulations and rules.
Responsible for other duties as assigned.
Able to work independently and in group.
WORK EXPERIENCE:
Assistant Building Manager ( December 27,2018 to April 08,2019) Zenrooms Services Philippines Inc.
Assisting Building Manager in managing property
Welcoming and assisting guest upon arrival up to checking out from the hotel.
Updating and monitoring property stocks
Assisting customer complaints (address their complains,find solutions to problems.) Hotel Supervisor(Sept 20,2018 to Decmeber 20,2018)(TRAINEE) Red Mango Suites Marikina City
Supervise All Departments, Manage Hotel Staff, Assist General Manager, Maintain Inventory, Interact with Guests, Inspect Rooms
Night Auditor/Front office associate(Feb 11,2018 to Sept 2018) IL Mare Sakura Resort Boracay
Providing information to guests about hotel policies, services and amenities.
Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
Selling and up-selling rooms to “walk-in” customers.
Partner with the sales department to ensure knowledge of key accounts and groups, along with tracking of company information.
Posting charges to guest accounts.
Processing payments from guests.
Closing, balancing and making necessary corrections to guest accounts.
Counting and balancing cash, credit cards and direct bill accounts.
Completing various computer audit reports.
Performing all the duties as outlined in the training manual.
Listening for or anticipating and responding to guest complaints.
Maintaining daily logs.
Balancing shift work and cash drawers.
Customer Service Associate (April 8,2015 to Oct. 10, 2017) Luzon Brokerage Corporation (LBC Express)
Pasay City-Certified ISO /AMLA
Responsible in Bills Payment,shipments local and International,all Money Acceptance and Encashment,Banking
Preperation of Reports Money and cargo for shutlers turn-over
Daily Inventory of supplies
Human Resource Officer/Cafeteria Manager
Marco Polo Hotel- Ortigas
May 2013 to August 2014
Supervise and participate in kitchen and dining area cleaning activities.
Resolve customer complaints regarding food service.
Train workers in food preparation, and in service, sanitation, and safety procedures.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Forecast staff, equipment, and supply requirements, based on a master menu. CHARACTER REFERENCES:
Angeli P. Fronda
HR Generalist
Pearl Garden Hotel
Jewell Bernardo
Building Manager
Zenrooms Services phil.INC
Nick Lomeda
Operations Manager
Zenrooms Services phil.INC
I hereby certify that all above information are true to the best of my knowledge. James P. Ronquillo
Applicant
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