Executive Assistant Customer Service
Resume:
ANDREA ANN CRUZ
***# BETHLEHEM ST. SITIO NAZARETH BARANGAY
SAN ISIDRO PARAÑAQUE CITY
C: 090********/*************@*****.***
PROFESSIONAL PROFILE:
Friendly and enthusiastic Person who consistently meets customer service satisfaction goals.
Pragmatic Assistant well-known for being a hands-on dynamo and having boundless energy to fulfil various tasks. Detailed, quick-paced and a true team player. Pursuing a new role where hard work and dedication will be highly valued.
SKILLS
Administrative tasks * Can work under pressure
Excellent work ethic * Multi taker
Verbal and written communication * Good Attitude
Goal-oriented * Positive and friendly
Work and Family oriented * Can Operate Telephone, fax, Printer and PABX
Strong interpersonal skills * MS Windows proficient
Cash handling and management * Dedicated Person
PERSONAL INFORMATION
Age - 22 years old
Birthday - October 22, 1996
Place of Birth - Parañaque City
Gender - Female
Weight - 60lbs
Height - 5’5”
Citizenship - Filipino
SSS# - 34-4960048-2
C.R.N - 0111-5797169-6
TIN# - 321-287-596
Phil health# - 01-025768614-6
Mother’s Name - Rebecca J. Cruz
EDUCATION
Achieve Career Today - Vocational Courses
-Housekeeping Program
Guest Room Attendant Servicing
Valet Servicing
Public Area Attendant Servicing
Laundry Servicing
Receptionist
Parañaque National High School – Main
-Secondary
Parañaque Elementary School – Central
-Elementary
Work History
Executive Assistant/Human Resources
Interchemex Laboratories, Inc. - Las Piñas City
Nov 2016 - 2018
Carefully wrote down all phone messages and relayed them to the appropriate personnel.
Ordered all office supplies including ink cartridges, toner, and paper.
Managed the CEO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
Frequently used word processing, spread sheet, database and presentation software.
Follow everyday instructions of Chairman.
Direct Reporting to Management
Searching and Filter Applicant who are qualified
Set an Job interview with bosses
Scheduling
Assist Applicants for Requirements (Medical exam, completion of requirements).
Secretary/Human Resources
Eunice International Manpower Services, Inc. - Pasay
May – Dec 2014
Screened applicant resumes and coordinated both phone and in-person interviews.
Assist applicants to comply requirements needed. example like PDOS, TESDA, PASSPORT, NBI and MEDICAL.
Purchased and Inventory supplies.
Wrote professional memorandum, letters and marketing copy.
Direct reporting
Answered telephone inquiries from clients, vendors and the public.
Made travel arrangements for management and applicants.
Customer Service Representative
International Toy World, Inc. – Pasay City
Feb – August 2015
Answered an average of 50 plus calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders
Answered product questions with up-to-date knowledge of sales and store promotions.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing.
Directed calls to appropriate individuals and departments.
Operated a POS system to itemize and complete an average of customer purchases.
Cashier/ Cake decor /F&B
Tous Les Jours – Bf Homes Paranaque City
Dec 2015 – June 2016
Researched and updated all required materials needed for firm and partners.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Doing inventory of the Product.
Cake decorating
Maintain all log books.
Cashier
Preparing Orders (Beverages like coffee, juice, shake and other product)
Serve the order of customer
Maintain the area clean
Assist the guest properly
Executive Assistant
Parañaque ngayon (Advertising Company)
Sept – Nov 2016
Greeted guests in a friendly and personable manner.
Keyed all data into Excel.
Documented all customer inquiries and comments thoroughly and quickly.
Responded to all customer inquiries thoroughly and professionally.
Casino Roller
Midas 2018
City of Dreams May 2018 to Present
Monitoring and Handling players chips
Changing players chip to Cage
Knowledgeable in 5% commission and other rules of baccarat
Get our guest order
Prepare and making drinks for guest
Maintain the area clean ex. Dining area, table games area and change guest ashtray
Assist our guest need
CHARACTER REFERENCE
Jessie James Santos
Technical Staff at Psbank Head Office Makati
Victor Tiamson
Computer Programmin
Jennalyn Cuenca
OIC at tous Les Jours
I hereby certify that all the details above are true and correct according to my knowledge and abilities.
Sincerely yours,
ANDREA ANN CRUZ
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