Service Consultant

Curriculum Vitae

Thabang Daniel Moeletsi

** ******* ******,

Liefde-en-Vrede,

Johannesburg,2190

PERSONAL DETAILS

First Names Thabang Daniel

Surname Moeletsi

I.D Number 881-***-**** 080

Date of Birth 10 December 1988

Gender Male

Nationality S.A Citizen

Drivers License Yes

Marital Status Single

Mobile Number 081-***-****

Email address **************@*****.***

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QUALIFICATIONS

Matric (2006) English (HG)

Afrikaans (HG)

Mathematics (SG)

Physical Science (SG)

Biology (HG)

Computer Studies (HG)

Employment History

Telesure Group Services(Auto & General Insurance)

My Role within the Telesure Group involved executing short term insurance sales from inbound calls. April 2008 to July 2010

Position: Sales Consultant

-Extensive sales training through Barnstone.

-Generating quotations for short term vehicle and household contents insurance.

-Up selling of Value added products: Personal Accident cover, Funeral Policy, Tracker, Car hire and vehicle minor damages cover.

Manager: Amanda Fouche’

Contact number: 011-***-****

Discovery Health

My role within the Prudential Health Service Desk involved assisting members within the United Kingdom with any service related queries regarding their medical insurance policies. August 2010 to April 2014

Position: Service Consultant

-Assisting members with queries surrounding unpaid invoices from claims received on their policies

-Website related queries.

-Additions and removals of dependent’s on policy.

-Renewal premium related queries.

-Processing cancellation of policies.

Position: Service specialist

-Providing specialized and exclusive service for major Corporate companies in the UK such as Visa Europe, Aston Martin, Norton Rose, Barclays and Bloomberg.

-Clinically trained to provide pre-approval for members seeking physiotherapy, chiropractic and osteopathy treatment.

-Handling of member complaints escalated from calls received by service consultants.

-Assisting Healthcare providers within the UK’s National Health Service(NHS).

-Assisting brokers with queries regarding existing and new business.

-Credit card payment capturing for outstanding premiums. Position: Team Leader Assistant

-Monitoring of incoming calls to ensure daily Service Level Agreements are met and ensuring availability of Consultants.

-Compiling of new standard operating procedures(SOP’s) and updating of existing SOP’s

-Generating monthly quality assurance (QA) call assessments and providing call assessment feedback to Consultants.

-Submission of incentive’s based on consultants monthly performance.

-Enrolled in the Discovery’s Developing Future Leaders(DFL) program.

-Managing of Outbound pools and delegating requests for members to be contacted.

-Generating monthly root cause analysis(RCA) to ensure availability of consultants based on type of calls received.

-Reporting of service related breaches that occur within the Servicing department. Team Leader: Junaid Ishmath Saib

Manager: Uroy Meintjies

Contact number: 086*-**-**-**

Character reference

I would consider myself a major player in any organization that I’m to be involved in, irrespective of my job title or how menial the job description. Being proactive in thinking enables me to perform any task to the best of my ability. I am highly enthusiastic, self-motivated and willing to go the extra mile to ensure world class services to both direct and indirect clients. I firmly believe that I can be an asset to any organization given the opportunity to prove myself.

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