Property Manager Customer Service

JUAN C. QUIMI

******@*******.*** 562-***-****

SUMMARY

Experienced property manager with 8 years of managing apartment complexes with over 125 units. Proven ability to improve occupancy rate. Developed strong business relationships with owners, tenants and vendors, through effective communication, follow through and strong business acumen.

PROFESSIONAL EXPERIENCE

Carrasco Management June 2013 – March 2019

Property Manager

Provided management for a 125-unit rental property.

Oversaw tenant selection, lease management, and daily operations.

Directed maintenance and major repairs.

Managed utilities, collected rent, and conducted tours of the property for prospective tenants.

Ensured apartments ready for occupancy as needed. Managed vendors purchased and installed new appliances.

Monitored all aspects of building operation to ensure highest level of customer service at all times.

Exceeded annual occupancy goals of 100% year over year.

Paul Calvo & Company July 2010 – June 2013

Property Manager

Directed all aspects of property management for 100-unit apartment building.

Achieved 100% occupancy rate in less than a year, through extensive property renovations, maintenance, and policy adherence.

Negotiated with contractors and subcontractors for various maintenance and renovation projects.

Performed minor repairs for tenants decreasing property cost and wait times and increasing customer satisfaction.

Supervised team of maintenance professionals to ensure the work was completed within the established timeframe, budget, and safety and compliance requirements.

Collected rent and managed and resolved all delinquency issues.

Created advertising brochures, banners and held open houses every month for prospective tenants.

Managed budget and provided owners weekly financial status of the property.

Corey Chambers E-bay September 2009 – July 2010

E-bay Product Poster

Santa Ana, CA

Managed the process of preparing merchandise in order to sell on eBay.

Staged products and prepared them for professional photography.

Responsible for researching various products to ensure accurate pricing prior to posting on internet for sale.

Increased sales by 30%.

Centro Educativo MiraFlores February 1998 – July 2009

English Teacher

Guayaquil, Ecuador

Strategically developed and presented comprehensive lesson student plans using the pedagogy approach.

Developed positive classroom strategies and disciplinary programs in order to address challenging behavior issues.

Evaluated student learning through annual testing and benchmarking. Communicated results and developed strategies to enhance student learning.

Selected teaching materials, coordinated class scheduling and monitored teaching curriculums.

EDUCATION AND TRAINING

Bachelor of Arts in Education

Bircham International University, Spain

Associate Degree (Completed 80units)

University of Illinois, Chicago, Illinois

Licensed Real Estate Agent (Foreign)

Skills

Skilled in performing minor repairs, electrical work, plumbing, carpentry, locksmith, and appliance repair.

Fully bilingual (English/Spanish)

Excellent verbal and written communication skills

Ability to multitask

Proficient in Word, Excel, and Powerpoint

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