Customer Service Manager

Laura Strieby

562-***-**** E: ***********@*****.***

**** *** ***** ***., ***** Hills, CA 91709

PROFESSIONAL

SUMMARY

To secure a career opportunity in which I can fully utilize my knowledge of customer service and leadership skills while working in collaboration with others to contribute to the success of the company. Ready to bring 15 years of related experience to a dynamic position.

SKILLS

Training and development

Customer service expert

Active listening

Time management

Consistently meets financial goals

First Aid and CPR certified

Dependable

Marketing: Local & National

Self-sufficient

WORK HISTORY

CENTER DIRECTOR/ MANAGER 07/2003 to 03/2019

Learning Care Group Inc. Mira Loma, CA

Oversaw the day to day operations for a licensed private preschool, serving 200+ families and managing 35+ employees.

Mentored new directors at multiple locations for 6 years on policies and operations while maintaining success in my own school as well.

Recruited, hired, trained, and evaluated primary and supplemental staff, and recommend personnel actions for programs and services.

Managed School staff by planning work schedules, evaluating staff performance, and developing performance improvement plans.

Assisted with the implementation of Company-provided curriculum, which included coaching, communicating and interpreting standards with teachers.

Established and maintained a safe and healthy learning environment by:

-adhering to all Company procedures related to injuries and accidents

-verbally communicating to students and staff regarding potential hazards or injuries

-routinely performing safety audits.

Maintained accurate financial accounting of school operations and protected company assets and assume full Profit and Loss accountability for the school.

Conducted and/or participated in engaging tours with prospective families; converts marketing strategies to higher student headcount by regularly corresponding, verbally or via e-mail with prospective families regarding curriculum, cost, and other questions.

Provided exceptional customer service to customers by maintaining strict confidentiality, aligning with clients to understand their needs, and responding to all questions in a timely and professional manner.

Maintained an accurate financial accounting of the school operations and protected the company's monetary assets.

Ensured accuracy and timely collection of accounts receivable in accordance with company policies and procedures, including third party if applicable. EDUCATION

Business Administration

Orange Coast College, Costa Mesa, CA

Fullerton College, Fullerton, CA

Child Development

Orange Coast College, Costa Mesa, CA

Fullerton College, Fullerton, CA

**References available upon request**

Contact this candidate