Customer Service Assistant

CURRICULUM VITAE

MD NAZRUL ISLAM

Mobile : +974********

E-mail : ***********@*****.***

Present address : Ezdan38, Al wakra, Doha,Qatar.

Career Objectives:

To obtain a position where I can apply my education, enhance previous work experiences, expertise in public relation, and seek opportunities to learn new skills.

SPECAIAL SKILLS:

Hospitality environment

Customer friendly

Excellent verbal communication

Client satisfaction

Training staff

Relationship/team building

Problem resolving

Fast service consistency

Commitment to quality and service

Customer needs assessment

Restaurant experience

Stock maintenance

Specialization Training:

Hazard Analysis and Critical Control Points (HACCP)

Basic Food Hygiene Training

Housekeeping Chemicals and Machine

Firefighting and First Aid Including COSHH, HSE, LOTO, MSDS

Bodily Fluid Spill Kit and Chemical Response Spill Kit

Hazardous Waste Management and Pollution

Language proficiency:

Bangla (Mother tongue), English(Reading/Writing/Speaking/Understanding), Hindi.

Education qualification:

SECONDARY SCHOOL CERTIFICATE (S.S.C)

Group : Humanities

Result : 4.44

Year of passing : 2011

Institute : Darbesher Hat Alim Madrasah

Board : Madrasah

HIGHER SECONDARY CERTIFICATE (H.S.C)

Group : Humanities

Result : 3.83

Year of passing :2013

Institute : Birnchi Sufia Nuria Alim Madrasah

Board :Madrasah

Personal Information:

Name : Md Nazrul Islam

Father’s name : Abdur Razzak

Mother’s name : Khodeza Begum

Date of birth : 06.09.1993

Nationality : Bangladeshi

Religion : Islam

Passport no : BR0095268

Passport exp. : 04.12.2022

Qatar Id (QID) : 293********

Blood group : O+

Sex : Male

Marital status : Unmarried

Working Experience:

Facility management and maintenance Under HIA and Qatar Airways, Doha, Qatar

Position: Assistant waiter -(Al Safwa, Al Murjan & Al Maha, Qatar Airways First Class Lounge)

August 2014– Present

Provide the perfect service experience for every Guest

Ensure the Guest feels important and welcome in the restaurant

Ensure hot food is hot and cold food is cold

Adhere to timing standards for products and services

Look for ways to consolidate service and increase table turns

Present menu, answer questions and make suggestions regarding food and beverage

Serve the Guest in an accommodating manner

Must know all food liquor, beer, wine and retail offered

Apply positive suggestive sales approach to guide Guests

Pre-bus tables; maintain table cleanliness, bus tables

Looks for ways to avoid waste and limit costs

Assist in keeping the restaurant clean and safe

Provide responsible service of alcoholic beverages

Deliver food and beverages to any table as needed

Must follow all cash handling policies and procedures

Report to property on time and in proper uniform

RAINTREE RESTAURANT – (Dhaka, Bangladesh)

Position : Waiter

Joining date: JANUARY 2012-June 2014

● Provide excellent customer service to ensure satisfaction.

● Greet customers and present menu.

● Make menu recommendations or share additional information upon request.

● Take and serve food/drinks orders and up-sell additional products when appropriate.

● Arrange table settings and maintain tables clean and tidy.

● Check products for quality and correct any problems.

● Deliver checks and collect payments.

● Working closely with all serving and kitchen staff.

● Follow all relevant health department rules/regulations and all customer service guidelines

I hereby declare that all the information stated above is correct and complete to the best of my knowledge.

Md Nazrul Islam

Signature

Contact this candidate