Medical Assistant Customer Service

Stacy J Cordova

303-***-**** ************@*****.***

SKILLS SUMMARY

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in demonstrating exceptional communication skills and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and developing opportunities that further establish organizational goals.

Experienced Customer Service

WINDOWS, Word, Excel, Office 365, Outlook

Microsoft Office

Computer Proficient

CMS Guidance Knowledge

Excellent Communication

Time Management Skills

Client-Focused

File/Records Maintenance

Positive Learning Process

QUALIFICATIONS

In and outbound phone calls to clients promoting and detecting insurance options, determining the clients’ needs and financial situation, and constantly training for the job.

Selling and enrolling members into health insurance plans; worked for other managers in special projects whenever asked to do so.

Delivered an exceptional level of service to each customer and provider by listening to concerns and answering questions.

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Replied to CMS denial codes daily.

Inspected and reviewed all procedures to ensure compliance with CMS Guidance.

Prepared correspondence, accounting and financial documents for analysis.

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Maintained up-to-date knowledge on systems, policy and procedures, job aids and desk level processes impacting internal and external transactions so that system updates, tracking and member correspondence is completed timely and accurately.

EMPLOYMENT HISTORY

Select Quote Senior Centennial, CO 08/2018-12/2018

Anthem Blue Cross Blue Shield Denver, CO 08/2007-06/2018

EDUCATION/CERTIFICATIONS

ExamFX Denver, CO NPN 18880696

Concorde Career Institute Denver, CO Medical Assistant Certificate

Northeastern Jr. College Sterling, CO Cosmetology/Business Diploma

Soroco High School Oak Creek, CO Diploma

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