GUKAS MKHITARYAN
**** ********* ****** *****, ** 91710
******@*****.***
OBJECTIVE:
To obtain a challenging position where my related experience and management background can be utilized to contribute to business development, an expansion of productivity, increased revenue and career advancement.
WORK EXPERIENCE:
Operations Manager [Deluxe Media Services] 8/2017- Present
Primary payroll administrator and point of contact for 200+ employees; across multiple locations.
Interfaced with corporate Human Resources to resolve personnel related issues and concerns.
Conferred with corporate Recruiting personnel, department supervisors and facility executives for staffing projection and project specific hiring needs.
Managed and worked cooperatively with building management, corporate development and engineering during a time of expansion, in order to strategically plan and coordinate expansion efforts.
Operations Manager [Restoration Hardware] 10/2011- 7/2017
Planned and scheduled all distribution services including receiving, storing, shipping, handling returned/damaged goods, maintenance, and administrative activities to ensure customer requirements are met in an efficient manner.
Planned long-range labor needs based on sales forecasts and input from management.
Made recommendations to senior management on programs to improve operations.
Planned and ran warehouse meetings and interact with the distribution management team to establish agenda.
Interacted with Transportation, Customer Service, Human Resources, Maintenance and warehouse associates.
Developed a space use and equipment use plan to meet prescribed cost and service standards.
In collaboration with Human Resources, developed and maintain a productive work team by creating programs for hiring, training, and professional development.
Applied sound communication and motivational techniques in supervising, counseling, and disciplining subordinates.
Developed procedures to ensure the efficient operation, use, maintenance, cleaning and repair of all warehouse equipment.
Assured compliance with OSHA and MSDS regulations.
Ensured current and accurate inventory control of each product line in the distribution center.
Developed and implemented an effective receiving and transportation operation that minimizes cost and ensures receiving paperwork is processed accurately and promptly.
Participated with the Operations Director to establish department and associate specific goals including but not limited to productivity, quality, and personal growth/development.
Service/Warehouse Manager [Barbeques Galore Inc.] 04/ 2008 – 10/ 2011
Responsibilities were to route, schedule all deliveries and receiving.
Managed, directed and trained personnel on functions to ensure accurate, timely, reliable and personable service in processing all customer deliveries.
Implemented policy, procedures, developed lower level management to attain higher positions in company.
Responsibilities included all hiring and training of new associates, all performance management, employee benefits, salary guidelines, staffing levels, and recruiting
Responsible for 40 associates in receiving/shipping and deliveries.
Assisted customers in the selection and design of home furnishings and accessories.
Assisted in opening new locations and grand openings.
General Manager [Levitz Home Furnishings Inc.] 10/1990- 03/2008
Implemented policy, procedures, developed lower level management to attain higher positions in company.
Responsibilities included all hiring and training of new associates, all performance management, employee benefits, salary guidelines, staffing levels, terminations, and employee relations.
Responsible for morale, turnover reduction, recruiting exempt and non-exempt associates.
Responsible for 22 commissioned sales associates and 110 hourly associates as well as 27 salaried sales, operations and receiving/shipping managers.
Achieved a 30 percent increase in annual sales in tenure.
Responsible for all quality control in delivery, as well, as receiving.
Assured all visual aspects of placing merchandise, and total maintenance of floor plan, and floor appearance as well as all promotional materials and store supplies.
Achieved top sales honors for overall volume and stain protection agreements.
References Available Upon Request