Sales Customer Service
Resume:
Dulce Cabrera
Sales Manager / Operations
Results-focused sales professional, leveraging on top-quality service with experience in client Relationship Building, Finance and Banking compliance
(Auditor), seeking operations opportunity. Astute communicator fostering synergistic relationships among peers and clients that advances the standards of human excellence in the business industry. Supervisor / Member Services
Sam's Club
Supervisor / Member Services: Consist of Relationship Management, guiding each client by matching our Member solutions with a simple bulk of volume strategies that adapts to each individual needs by providing information on all Sam's Club products and services by successfully educating our members on the benefits of uncomplicated shopping by bringing awareness to new and current members by delivering them with resources that include exclusive access to many services that relate to their current and future life events.
Professional Development: With over 10+ years of client facing experience in various of Sam's Clubs departments to include Member Services, Marketing and Supervisor role, helped expand the different ways of consultative sales approach to seize any and all opportunities to educate members and potential members about Sam's Club products and services, cross-selling to match individual member needs with appropriate products and solutions to enhance the member relationship benefits. Provide efficient, prompt and accurate service in handling and processing a variety of member transactions in the branch or via telephone.
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Interview each member received via sales center, inbound and/or outbound telephone calls, gathering pertinent information while building long term account relationships.
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• Manage retail staff, including cashiers and people working on the floor. Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
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Supervisor
Chico's Clothing Store
Scope of Work: Receiving merchandise for the store; pricing and displaying their products in an appealing and fashionable manner. Hiring, educating, motivating staff in providing exceptional customer service and care.
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• Analyze operating and financial statements for profitability ratios. Maintain in-depth working knowledge of the company’s brands, systems and processes.
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Responsible for customer service sales team by always promoting clear communication, problem solving and professional phone etiquette skills for achieving employee and customer satisfaction.
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Summary
Experience
2007-01 -
present
2005-02 -
2006-12
Personal Info
Address
8261 NW 107TH CT UNIT 6-10 Doral,
Fl, 33178
Phone
**************@*****.***
Skills
Excellent Interpersonal (Knowledge-
sharing)
Problem Solving (Active
listening, gather more information
about a problem by brainstorming with
other team members, consulting more
experienced colleagues or acquiring
knowledge through online research or
courses.)
Managerial Experience (Creating
and keeping deadlines, Team
management,
Productivity,Implementing strategy.)
Languages
Spanish
English
• Evaluate on-the-job performance.
Assistant Manager
Clark O'neill (Medicine Delivery)
Operational/Administrative Duties: Process outpatient prescription billing for employees, coordinating the pricing, billing and payroll deduction slips with the business office. Verified that prescriptions are filled correctly and in a timely manner. Interacts with patients in delivering medications and completing other sales transactions. Receives, records, and stores medications coming into the pharmacy. Maintaining stock of prescription medications and informing pharmacist of inventory needs.
• Prepared billing information for medications.
• Verified that data is accurate and complete.
• Hired and Trained Staff.
Bookkeeper
Coco's Cafe
Management: Balance budgets, revenue and expenses on a regular basis that include staffing, food costs, capital expenses and maintenance, review the day's reports to make sure they are accurate.
Day to Day-
Responsible for payroll and paying outside food and supply accounts. Verified employees time-cards according to schedules assigned, payments are tallied and maintained in the general ledger.
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• Weekly payroll check preparation and approved by owner. Count and reconcile the cash, checks and credit card receipts with the day's totals and prepare the deposit slip.
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Bank Auditor
Superintedencia de Bancos
The internal audit function: Developed independent and informed views of the risks faced by the bank based on examination to all bank records and data, review branches internal controls, ethical and compliance competence. As an internal bank auditor discussing views, findings and conclusions directly with the audit committee and the board of directors, thereby helping the board to oversee senior management. Risk Management: Verifying any discrepancies found in the loans package by authenticating all information provided by the borrower at the time of initial loan application submission includes verification of funds legitimacy by measuring, assessing, controlling, responding to, and reporting on all the risks resulting from the bank’s activities.
Knowledge of banking practices is essential, including general banking principles and procedures.
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Acts as project leader for operational audits which evaluate and encourage compliance with prescribed company policies and procedures in order to promote operations efficiency.
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Technical Business Institute
Certified in English writing and Computers.
Universidad Dominicana O&M, Bachelor Degree in
Accounting
2000-06 -
2005-12
1992-04 -
2000-06
1986-02 -
1992-03
Education
1992-09 -
1994-06
1983-09 -
1987-06
Academic Class Highlights
Financial Accounting: Focused on the recording and reporting functions, adjusting entries and closing entries, the preparation of financial statements, accounting for merchandising operations, valuation of inventories, purpose and significant features of internal controls, preparation of bank reconciliations and the valuation of receivables. Auditing: In this course reviewed ethics concerning auditing standards and best practices, risk management, and governance. and the profession of accounting as it relates to auditing. Reviewed professional materials and other auditing research, and analyze case studies.
• Financial statements
• Business standards
• Fraud
• Risk assessment
• Professional ethics
Employee of the Month and best personality winner- April, August and November 2018
Top Sales performance in Consumer and Business Membership, credit cards and Line of credits- 12 months in a row as of March 2017 New York Stock Exchange Bell ringing ceremony Participant Achievements
2018
2017
2012
Contact this candidate