Susan Eve, PMP
941-***-**** – firstname.lastname@example.org
Project Management Professional that through a structured CIO Enterprise Project Management Offices (EPMO) has accomplished to close more than 22 diverse projects/programs. Details includes: Oversight, Management & Governance for PMO Portfolios, Programs & Projects for Government Regulation Change, Application COTS/Upgrades, Infrastructure, Data Centers & Core Networks, File Transfers FTP/ETL for corporate Business Intelligence (BI) Reporting.
Project Teams consisted of matrix & projectized, 5 to 40 direct and indirect reporting resources. The
Budgets ranged in size from $20K to $10MM with change control on time and within scope that transfers to a warranty period then “Business as Usual”.
Education, Certifications & Training
Economics Bachelor’s Degree University of Rhode Island
Business Administration Associate Degree Community College of Rhode Island
PMP - Project Management Professional PMI – Project Management Institute
SCRUM Master Certification (SMC) - SCRUMstudy
Management, Project Management & Lean Greenbelt Six-Sigma Certification Certifications Quality & Productivity Solutions, Marlboro, MA
Trained in ITIL Foundational, Security+, and MS Project/Server
Tableau Training Estimated Completion February 2019
PMP® #1793132 Project Management Professional
SMC #611954 Scrum Master Certification
Extensive client facing Project Lifecycle servicing in a Matrix, Projectized and Scrum corporate environments that include: Banking/Financial Institutions, Healthcare Manufacturing/eCommerce, Cybersecurity, Lottery and Top 4 Consulting Firm.
Demonstrated knowledge of Project, System, Testing and Release Management Life Cycle; PMLC, SMLC, TMLC and RMLC.
Excellent leadership and communication skills to present dashboard, status and close project to completion for Key Stakeholders, Business End Users, C-Level Executives & Steering Committees.
Expert in Business Change and Transformation, Business Case/Scope Definition, Comprehensive Project Plans, Business Requirements, Change Management, Meeting Facilitation, Go-Live Deployment, Release Management Deployment and Warranty Support.
Established project team formation and schedule; technical and business line subject matter experts, resource/demand allocation and tracking efficiency; including Architects, DBA’s Business Analysts, System Mappers, Developers, Testers with some resources as direct reports.
Analytical Project Management Financial Expert, plan, estimate, budget, cost, AC, RIO, EAC, ETC, with applications Clarity, PlanView and Primavera integrating with SAP, Oracle and other proprietary general ledger cost reporting systems.
Mitigated, analyzed and closed application root cause on production issues, defects and failed deployments
Tracked and administered Program (PMO) Governance; compliance, document artifacts and repository management.
Established and manage program and project tracking tools to oversee and control cost, scope and time, in conjunction with other tools such as detailed MS project plans and Risk, Actions, Issues and Decision Logs.
Vendor Service Management - Procurement, Supply Chain, Contract Management and 3rd Party Assessments
Proactively managed team’s development by creating a collaborative environment, being approachable, having excellent listening skills, being thoughtful. Used problem-solving techniques to break though common project roadblock/impediments/issues with respect and sensitivity to emotional intelligence.
01/2019 – Present Judge Group – IT Project Manager Client: Middlesex Savings Bank - PMO
oManagement of programs adheres to PMO of Business Strategy & IT Operations
oManaging in parallel, one (1) Program and (1) Project
Desktop conversion from Windows 7 to Windows 10 Pro; 700 + desktop, laptop and virtual machines
SAN Program – Infrastructure hardware transformation of Data Centers for Production & Disaster Recovery and a Core Network Upgrade to complete a Compute & Memory refresh
01/2018 – 12/2018 Sabbatical
Susan Eve, PMP 2
143 1st Street - Pawtucket, RI 02861
941-***-**** - email@example.com
03/2017 – 12/2017 Nttdata - IT Program/Project Manager Client: Santander Bank – CIO Team
o2017 managed eight (8) Project Teams, user satisfaction successfully delivered in parallel two (2) CIO Infrastructure Technology Regulatory MRA Remediation Programs utilizing Agile (SCRUM) & Waterfall Methodology
Obsolescence OCC MRA - 12 Program Projects
Infrastructure Hardening – 333 Unix and Windows Servers
Vendor Management -- FPT/ETL Data Team - Worked directly with two vendors to improve quality and reduce contractual costs Vendors: SAS, Fiserv, Produban and Isban
oCloud Computing SaaS Grid Proprietary Enterprise Cloud – SAS Services on Demand
09/2016 – 03/2017 Dell – SecureWorks - Project/Program Management Sr. Advisor – GPMO
oUnder the of the Global Cybersecurity Audit, Compliance & Risk Team guided three teams to initiate changes to applications where there were open security threat issues to the overall organization.
IAM – Regulatory Reporting, Vendor Migration/Upgrade, Single Sign On, Corporate Communications and Training Rollout
Mainframe Network Segmentation
Customer Service Process Improvement, 3rd Party Certificate Management; IT and manual process change
09/2015 – 09/2016 TEKsystems - Sr. IT Project Manager – Consultant Client: Citizens Bank
oManaged, Reported and Released Delivery requirements on end user corporate BI entity reporting by creating new and changing in-coming and out-going production on (ETL) Extract Transform and Load Files.
oSingle most important accomplishment was completion of Consumer Loan Program for Apple Products
05/2013 – 08/2015 Randstad Technologies – Project Manager/Business Analysis – Consultant Client: TD Bank PMO
oCompletion and release of the Dodd-Frank Regulatory Program of five (5) collaborative projects to comply with CFPB Regulation Reporting Projects for CFPB Mortgages and Wires Rules
oManual work-around requirements gathered for Day 2 Implementations
oMaintained a “Can Do” approach, stepped-up for all roles – Project Analyst, Program Manager, Financial SME
05/2012 – 05/2013 Accenture - Project/Program Manager/Team Lead Client: Citizens Bank
oIterative completion of Project Waves 1, 2 and 3 and BAU for IT Transformation of Consumer Tower applications for a ranked top fifteen USA bank supporting On, Near and Off Shore Models utilizing Agile SCRUM environment
oManaged rotation staff of 25+ resources for 100+ Consumer Applications for Tier 1, 2 and 3 level support
07/2011 – 05/2012 Independent Consultant – PMO Lead Client: GTECH PMO Lead
oAssumed ownership and responsibility of multiple medium sized projects and managed all deliverables for PMO
oTrained and On-boarded International and America’s Project Manager’s within the Program Management Office for Global (SDLC) System Delivery Life Cycle support production, detailed project planning and Best Practices and Compliance
06/2006 – 06/2010 Bank of America Project Lead - Global Financial Control
oSubject Matter Expert – Oracle, Hyperion, Essbase Systems
oTest Lead – Script writing, User Acceptance Testing management for go-live
oOn-going support for bugs, fixes, and end user training
Susan Eve, PMP 3
143 1st Street – Pawtucket, RI 02861
941-***-**** – firstname.lastname@example.org
10/1997 - 2/2006 State Street Corporation - Risk, Compliance & Custody Account Manager, AVP - Successive Career Promotions
Custody Account Manager Stocks, Bonds, Money Market, CDs/Overnight CDs, Stocks, Bonds, FX, Hedge, Puts, Options
Fund Account Pricing Manager Mutual Funds, Money Market and Corporate Actions
Risk, Compliance & Regulatory Reporting Policy, Procedure, Root Cause Analysis, Re-pricing and Remediation
Business Analysis: Full Cycle STLC - Parallel, Traceability, Business Acceptance (BAT) and User Acceptance (UAT, process mapping and completion of procedural manuals for Fund and Custody Processes
IT Client Interfaces & Project Management
New Client Business Initiatives and On-boarding
1996 – 2003 Providence Spillproof Container – Primary Owner
oAchievement Highlight/s – Business Analysis & Delivery
oBuilt healthcare products for rehabilitation. The motivation is from a patent that my father attained for the Kennedy Cup. Realm was in the materials plastics company whereby products molds were made, and production was from a 3rd party vendor. To keep costs low inventory was maintained using a six-sigma approach. Ecommerce was initiated, trade shows attended and created valued relations to attain their business to produce other products at a whole cost, increase our production capacity for other large corporations, E.g. Sammons Preston & Smith & Nephew. All packaging & shipping was completed on-site.
oDeveloped, manufactured and distributed specialty family propriety patent of “The Kennedy Cup™” for rehabilitation patients
oAccountable for eCommerce customer portal site for product marketing and sales and all Financial Reporting
Manufactured and marketed other products for health care through eCommerce digital site and Trade Shows
oPSC™ cups and mugs, nosey cups, dishes, Baffel Urinal, Aqua Eve contract production in the United States
oImporters and sole distributors in the United States for “The URSEC”
2012 – Recognition Reward – Accenture Mobilization Team
2011 – Two GTECH President’s Excellence Awards
2008 - Bank of America Spirit Award
2001 - Jay Hooley – Investment Services Above & Beyond Award