Sales & Service Customer Service

Maha Amin Dahir

*** **** ****** ***** *****: 919-***-****

Louisburg, NC 27549 *********@*****.***

Education Peace College, Raleigh NC 27604

Bachelor of Arts, May 2012

Major: History

Wake Technical Community College

General Office Technology 1994

Skills Microsoft Word, PowerPoint, Excel, Arabic and English, Notary Public, CPR Certified

Relevant The Office of Boards & Commissions, Raleigh, NC

Experience Boards & Commissions Intern May 2011-July 2011

. Reviewed and processed applications for prospective candidates

. Received calls from seeking appointments and conducted interviews

. Reviewed letters of recommendations and processed resumes

. Requested information related to specific concerns and office matters

. Forwarded information to other state agencies

Work North Forest Pines Elementary April 2017-Present

Experience Instructional Assistant/Pre-K Handicapped

. Support Instructional activities

. Prepare requested material

. Maintain documentation and records

. support learning and teaching

. Assist with training

. Adhere to rules & policies

. Comply with procedures

State Employees Credit Union December 2017-December 2018

Financial Services Representative

. Establishment of new membership

. Open accounts and process changes in accounts

. Cross sell services and provide advice members of alternatives in financial services

. Keep daily records of reports

. Develop and implement action plan to achieve personal and branch Sales & Services

. Prepare letters and order checks

. Assist members with account problems, and checking reconciliations

. Greet members and respond to all financial needs

. Direct members to the appropriate person or department based on needs

Coastal Federal Credit Union

Account Manager April 2015-Present

. Inquiries and problem resolution

. Support branch performance plan

. Handling virtually all customer needs

. Handling loan applications

. Engage in product selling and solutions

. Operational responsibilities

. Open new accounts and expand existing relationships

. Achieve growth by cross selling products

. Support Institution’s goals to drive sales & referral results

. Make product and service recommendation

BB&T

Branch Banker III December 2014-March 2015

. New account openings

. Cross- selling products & services

. Served as primary contact for client problem resolution

. Performed maintenance for current clients

. Supported team sales by referring clients to a financial partner

. Supported daily operations of the Branch

Coastal Federal Credit Union

Bank Teller/Customer Service March 2013-December 2014

. Processed Transactions

. Issued Negotiable Items

. Business Referrals

. Resolved Customer Issues

. Balanced Daily

. Ordered Products

. Maintained Currency Logs

. Sales and Service Products

Worldwide Vision Inc.

Client Representative June 2012-October 2012

. Generated leads for home improvement and construction products

. Provided client Services for construction products for Home Depot

Bath & Body Works, Raleigh, NC

Retail Sales Associate May 2010-January 2012

. Assisted customers with selections

. Handled cash and credit transactions

. Promoted merchandise to customers

Optimal Communicators, Orlando, FL Interpreter/Translator June 2003-June 2010

. Assisted hospitals and doctor offices with language barriers and by interpreting conversations

. Coordinated appointments for patients by working seamlessly with provider’s office to arrange medical procedures; CAT Scans, Physical therapy, X-rays, and follow-up procedures

. Conducted interviews for worker compensation claims to clarify the reason and location of injury. Clients include Concentra Medical Center, and Rex Hospital

Wakefield Elementary Year-Round School, Raleigh NC

Substitute Teacher/Teacher Assistant, SETT Certified in Elementary Education April 2005-June 2008

. Implemented teacher lesson plan

. Assigned student class work and homework

. Completed daily reports and evaluations, and maintained up-to-date records

Veritude, Raleigh, NC

Recruiting Coordinator/Human Resources October 2004-April 2005

. Reviewed resumes, scheduled interviews, and processed mail

. Provided administrative support, backgrounds and ensured eligibility for work

. Prepared training classes for Excel

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