Training Contact
Resume:
Experience
SalesTrainingAnalyst,atZainMobileTelecommunication 2017toPresent
TrainingandDevelopmentSpecialist,atZainMobileTelecommunication 2012to2017
ResponsibilityandRoles:
AnalyzetrainingneedsDNAtodevelopnewtrainingprogramsormodifyandimproveexistingprograms.
Plans,develops,andprovidestrainingandstaffdevelopmentprograms,usingknowledgeoftheeffectivenessof methodssuchasclassroomtraining,on-the-jobtraining,andworkshops.
Createandimplemente-learningcoursesusingplatforms
Developstrainer’sdevelopmentprogramsandcoachothersinvolvedintrainingefforts,providingeffectivegrowth opportunities.
Evaluatesinstructorperformanceandtheeffectivenessoftrainingprograms,providingrecommendationsfor improvement.
Conductsandarrangeforongoingtechnicaltrainingandpersonaldevelopmentclassesforstaffmembers
Conductsorientationsessionsandarrangeon-the-jobtrainingfornewhires.Conferswithmanagement.
Conductsurveystoidentifytrainingneedsbasedonprocesses,changes,andotherfactors.
Developsandorganizetrainingmanuals,multimediavisualaids,andothereducationalmaterials.
Developstestingandevaluationprocedures.
Workseffectivelyasateammemberwithothermembersofmanagementanddepartments
CustomerServiceConsultant,Flagship,atZainMobileTelecommunication 2010to2012
CustomerServiceRepresentative,ContactCenteratZainTelecommunication 2008to2010
Coordinator,HR,HumanResourceatSaadSpecialistHospital 2004to2005
Achievements
Trainedmorethan500hundrednewcomersandcontinues
Createtensofe-learninginteractivecourses
CreatePsychometricstesttoidentifyhighpotentialemployees
EmployeeoftheYear2017
EmployeeoftheYear2014
Certificates
MTaCertified
TOT–TrainofTrainers-CertifiedTrainer(ADDIE)
Negotiationskills
CommunicationSkills-InterpersonalSkills
ManagerialandSupervisory-CoachingSkills
CustomerExperience
TeamBuilding
Education
BachelorDegree-BusinessAdministrationKingFaisalUniversity
DiplomaDegree-SalesAdministration.IPAInstituteofPublicAdministration
Contact
Address:SaudiArabia–Dammam
Contact#009***********/009***********
Email:******.******@*******.***
HobbiesandInterests
Psychology Training Knowledge Reading Developing
Leadership
Researcher
OrganizationDeveloper
TrainingConsultant
SuccessMotivated
CustomerFocused
Branding
Strategy&Planning
CreativeThinking
EffectiveProblemSolver
PatientCommunicator
ResultsOriented
BANDAR
SAUD
MUBARAK
Oct1984
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