Project Manager Customer Service

Jennifer Armenta

**** ***** **** ***** *************@*****.***

Sugar Hill, GA 30518 678-***-****

Career Objective

I am seeking a position where my energetic personality & contributions can have a dynamic and positive impact on the company, while also gaining knowledge and skills that I may use to further my career. Work Experience

Hapag-Lloyd – BSC Performance Management Coordinator July 2018- Present Duties include:

• Run reports that are used for daily work production

• Incorporate macros to increase user efficiency, along with automation processes

• Create and produce KPIs for board members

• Meet with managers to help implement items to increase productivity Accomplishments include:

• Created a macro that negated the need to hire an additional person and increased efficiency by 150% on a team.

• Increased user efficiency approximately by 50% through the use of various other macros to eliminate tedious work. Hapag-Lloyd – Per Diem March - June 2018

Duties include:

• Issued invoices to the correct payer

• Reviewed disputes; reverse invoices and reissued invoices where applicable Hapag-Lloyd – Freight Cashier Jan 2018- March 2018 Duties include:

• Collected payment and entered into FIS (Hapag-Lloyd Proprietary operational software)

• Implemented a filing system for the collection of Original Bill of Lading’s

• Created a record system for packages to enhance quality control and accountability of checks that were received via FedEx, UPS and other carriers.

United Arab Shipping Company (Merged with Hapag-Lloyd) – Accounts Payable June 2017- Dec 2017 Duties include:

• Ensured the collection and validation of invoices

• Optimized productivity through use of excel to make reports built faster through templates and formulas

• Process payments for numerous vendors and handle disputes

• Create various reports: WDL/EDI, Brokerage report, and Remittance details for vendors

• Input general ledger in Vilden (Accounting Software)

• Help Supervisor with various tasks

Lincoln Property Company – Leasing Consultant July 2015- Nov 2016 Duties include:

• Greet, tour and help potential residents

• Handle and secure sensitive information (i.e. paystubs, SSN, ID’s, bank account numbers) Accomplishments include:

• Created spreadsheets to optimize productivity

• Helped with the implementation of online leasing National Rollout Company – Assistant Project Manager Nov 2012- Feb 2013 Duties included:

• Assisting project manager in coordinating nationwide jobs

• Coordinated independent contractors nationwide

• Contracted independent contractors and negotiated pay

• Created and tracked activity using spreadsheets

• Helped with routine office work

Education

Georgia Gwinnett College, Lawrenceville GA May 2015 Bachelors of Science Degree in General Business

Emphasized areas of study:

• Econometrics

• Quantitative Analysis

• Statistics

• Organizational Behavior

• MIS

Skills

• Notary Public

• Microsoft Office – Word, Excel, Outlook, etc.

• VBA, SQL, HTML

• Power BI and Qlikview

• Statistical Software – SPSS, Gretl

• Construction Management software – JobPower

• Property Mgmt software – Entrata, Yieldstar, Yardi

• Accounting Software – TRUST, Vilden

• Customer Service

• Conversational German

Contact this candidate