Manager Front Office

Hilarian Suresh Gnanapragasam

Address: P.O. Box:*3833, Ezdan Village 39, Al Wakrah, Doha Qatar

Mobile: +974-********

Email: **********@*****.***

CAREER OVERVIEW:

Seeking for a senior level position in a people – oriented organization, to utilize 18 years of hotel and hospitality experience in, House FM service,Front Office as a Housekeeping Supervisor, Human Resource and Accommodation Manager

CORE QUALIFICATIONS:

Highly disciplined with strong leadership and supervisory skills

Well organized with the ability to multi task

Good problem-solving skills with the ability to work under pressure with deadlines

Flexible and adaptable to work in busy work environments with different people

Effective communication skills with ability to share information openly and honestly in a business environment.

Self-motivated and able to maintain a healthy balance between the ability to work independently, while managing teams

PROFESSIONAL EXPERIENCE:

Torch Hotel Doha, Qatar (Aspire Zone Foundation), July 2011(pre-opening) - Present

Designation: Joined as Human Resource & Accommodation Supervisor and was promoted to Cluster Accommodation In-charge position

Roles and Responsibilities:

Staff Housing in charge (handling over 500 staff) for 5 projects under Aspire Zone: The Torch Doha,Al Azizia Boutique Hotel, Naufer. Katara Beach Club, Sarab Camp Sea Line Beach. Covering around 200 staff accommodation units in various places.

Performed monthly inspection, asset control, pests' control and fire and safety procedures for all accommodation units

Ensure the safety and needs of the staff are met, ensuring the standards of cleanliness and maintenance are upheld, budgets are controlled and any problems are quickly rectified

Handle staff cafeteria/laundry and Staff Transportation services

Maintain purchase, inventories for company housing

Supervise the work of ancillary services,

Maintain stock of transitional and longer-term housing; records allocation data and tracks detailed information in relation to housing and utilities, contracts(i.e. electricity and water) by maintaining relevant files and records

Provide the new employees with the necessary documents and accommodation and keys,

Investigates and attempts to resolve complaints and employee problems

Maintains database items of the storeroom

Park Plaza Doha/ Nuzul Hotel Doha, Qatar (221 rooms), January 2010 - March 2011

Designation: Joined as a Human Resource Assistant and was promoted to Night Manager position

Roles and Responsibilities:

In-charge of night auditors, reception, security and night housekeeping staff

Maintain brand standards, safety & security procedures, handling guests’ needs and hotel transportation

Maintain hotel assets, night audit and ensure all the procedures are done properly

Verifying/approving management revenue and control reports while participating in daily management briefings with the General Manager

Prepare the monthly payroll report

Verify a biometric hand punch attendance system against the duty schedules

Maintain employee insurance system, perform new employee familiarization programs and arrange staff transportation schedules

Conduct training and safety programs for new employees

Ramada Hotel and Suites, Ajman, UAE (600 rooms), December 2007 - January 2010

Designation: HR Coordinator/Staff housing supervisor

Dhow Palace Hotel, Dubai, UAE (245 rooms), March 2007 - December 2007

Designation: Housekeeping Supervisor

Bin Suloom Plaza Hotel, Dubai, UAE (100 luxury apartments), October 2002 – October 2005

Designation: Shift Leader Housekeeping/Floor Supervisor

EDUCATIONAL QUALIFICATIONS AND PROFESSIONAL TRAININGS:

Successfully completed a course in Basic Life Support and First Aid course (Qatar Red Crescent) - (2010 - 2018)

Successfully completed a training on Human Resources Management System, Park Plaza, Doha Qatar - (2010)

Successfully completed a training on Opera PMS System, Park Plaza, Doha Qatar - (2010)

Successfully completed a training on Fidelio PMS System, Bin Suloom Plaza, Dubai - (2002)

Successfully completed a training on inter-department Cross Expose Team major in Front Office operation and Human Resource Management functions, Ajman, UAE - (2009)

Successfully completed Higher Secondary School Certificate GCE (Advanced Level), Sri Lanka - (1996)

PERSONAL INFORMATION:

Full Name : Hilarian Suresh Gnanapragasam

Email Address : **********@*****.***

Contact Number : +974-********

Nationality : Sri Lankan

Date of Birth : 14th June1977

Visa Status : Employment Visa(NOC)

REFERENCES:

References will be provided upon request

I hereby certify that the above furnished details are true and accurate to the best of my knowledge.

Yours Sincerely,

Suresh Gnanapragasam

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