Customer Service Manager

EDUCATION

Abrams College: Certified Medical Assistant 2018

University of Phoenix: BS Business Op Management 2013

Modesto J. College: AA Business Op Management 2012

Modesto J. College: Certified Veterinary Assistant 2011

WORK EXPERIENCE

EXTERNSHIP

Mercy West Urgent Care; Turlock, CA ; Dec 2018

Maintained highest level of professionalism at all times

Collect and record patient data including:

o Height

o Weight

oTemperature

oPulse

oRespiration rate

oOxygen % intake

oBlood pressure

oBasic information about the presenting and previous conditions

Administered medication IM and orally

Calculated correct dosage for injections

Performed EKG

Shadowed MA’s applying bandages and dressings

Performed Ear lavages

Collect by non- invasive techniques including urine and swab

Performed tests such as

oUrinalysis

oStrep

oInfluenza A & B

Prepared patients for physician and if necessary assist

Prepared x-ray packets for the in-house x-ray technician

Kept clinic stocked and sanitized after each patient

3RD KEY MANAGER

Icing (Claire’s Boutiques Inc.); Modesto, CA ; 2018-Current

Provide Customer Service

Drive Sales

Demonstrate merchandise

Keep up with hourly goals based of LY projections

Calculate the traffic, average dollar sales, and units sold per hour

Open/ Close the store

Work the registers including cash handling, payments, returns/ exchanges

File reports

Maintain overall store appearance moving merchandise

Complete bank runs

Ear piercing Professional

Ensure the store is being ran accordingly & kept organized

STORE MANAGER

Mainland Skate & Surf; Modesto, CA ; 2014-2018

Head manager running the store

Hire, terminate, train, and manage all associates and lower management

Responsibility for up to twenty employees at any given time

Prepared schedules

Kept current and meticulous records on all employees

Drove sales

Provided customer service

Ensured the store remained organized & displays were kept new fashioned

Dealt with customer issues

Processed inbound merchandise from shipment

Took inventory

Open/ closed the store

Maintained a professional appearance and attitude

Monitored profitability objectives set forth by budgets and forecasts

Completed bank runs

Filed reports

Worked registers including cash handling, payments, returns/ exchanges

SHIPPING CLERK/ RECEPTIONIST

Escalon Premier Brands (H. J. Heinz); Escalon, CA ; 2011-2013

Manned the shipping department check-in/ out window

Took phone calls and exchanged emails

Scheduled appointments through trucking companies provided by customers

In charge of all export loads

Organized the daily schedule to load orders

Provided Bill of Lading paperwork at finish of every load

Provided customer service and professional attitude

SKILLS

Type 70 wpm

Photographic memory

Fluent in Word, Excel, PowerPoint

Can administer injections subcutaneous, intramuscular, & intradermal

Run urinalysis and pregnancy testing

Perform EKG

Can work effectively with other healthcare professionals

Understand basic medical legal principals

Perform basic life saving techniques related to CPR, Emergency, & First Aid

Know medical terminology

Can perform orthostatic vital signs

Can perform basic diagnostic readings signs such as:

oBlood Pressure

oRespiration rate

oHeight

oWeight

oOxygen % intake

oTemperature

oPulse

REFERENCES

Available Upon Request

Contact this candidate