Customer Service Data Entry
Resume:
Jennifer Robinson
Edmonton, AB T6H 4V4
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SKILLS
University level courses in advanced Microsoft and Google Application Training including Excel, Word, Publisher and PowerPoint.
Experience using various programs such as: CLASS, Taleo, PeopleSoft, Kenex Access (IBM Testing), OrgPlus, and CARM.
University level data entry courses through the Legal Assistant Program, Human Resources Program and Business Management Program at MacEwan University
Exceptional Customer Service – more than 8 years’ experience
Excellent multitasking and organization skills – able to assess what tasks are priority
Willing to take the initiative when necessary
Strong interpersonal and verbal communication skills
Comfortable working alone – able to remain focused and on task
Able to work in a team environment – willing and able to collaborate to get work completed.
Ability to work in a fast paced environment – can multitask efficiently
Enjoys learning new skills – new computer programs, organizational systems and general work duties are exciting to learn about
EXPERIENCE
Edmonton Police Service / Human Resource Assistant – Temporary Position
November 2018-February 2019
Provide support to the hiring mangers during the civilian recruitment process of the Edmonton Police Service in a unionized environment. Duties include:
oscreening candidates in PeopleSoft – moving them along the step process
oscheduling job interviews
obooking rooms for interviews
oscheduling and administering recruitment testing
ocontacting unsuccessful candidates
oproviding first day orientation
ocreating orientation packages.
Other clerical duties include:
oPulling recognition award tracking sheets from PeopleSoft
oordering and distributing service recognition awards
omaintaining filing system for candidates (both internal and contracted)
odrafting memos for appropriate signatures for:
extra employment approval
maternity leave approvals
leaves without pay
excess vacation notices
Extensive use of Peoplesoft, Taleo, CARM, Orgplus, IBM Testing Admin, Microsoft Office, Microsoft Word, Microsoft Excel as well as Google Applications.
Data entry, drafting documents (memos, letters…etc.), and handling multiple open files at once which requires good multitasking skills and organization.
Excellent interpersonal skills.
Act as first point of contact for recruitment and onboarding questions. Perform reception duties for the Human Resources area. Answering phone inquiries, directing walk in’s to their respective areas, distributing mail and scheduling appointments.
City of Edmonton / Customer Service Representative
Terwillegar Recreation Centre, Edmonton Valley Zoo & John Janzen Nature Centre
March 2013-November 2018
Excellent written and verbal skills in order to provide outstanding customer service.
Adhering to strict cash handling policies and FOIP privacy guidelines.
Training staff members in regards to new policies and procedures as well as new hires.
Use of CLASS system to assist customers with membership and course registrations, bookings for birthday parties, gym rentals and other special events.
Assisting supervisors with additional tasks such as deposit verifications, audits and file organization.
Providing assistance downtown at the Leisure Access Program. Registering members for their respective memberships and Ride Transit Passes.
Providing assistance at the Edmonton Service Centre doing data entry, organizing and sorting mail, and greeting and directing customers in using the touch screen displays.
Directing patrons to correct areas of the building/grounds
Maintaining an organized work area
Aerie/American Eagle West Edmonton Mall / Sales Associate & Merchandiser
December 2011-March 2013
Receive and process merchandise from courier independently. Responsible for security tagging each item and maintaining the back room organization of product.
Merchandising experience with creating display’s according to corporate and personal design to ensure new product is placed on floor according to schedule.
Maintaining a shipment schedule to ensure products are accounted for.
Assisting customers with purchases both on the floor and as the cashier.
EDUCATION
Strathcona High School / High School Diploma
Graduated June, 2012
MacEwan University / Diploma’s
Human Resources Management Diploma
Expected Graduation Fall 2019 (2 Courses Remaining – Winter 2019)
Business Management Diploma
Graduation Winter 2019(Courses completed)
Legal Assistant Diploma
Partial Completion
AWARDS
Current Standard First Aid Certificate & CPR Level C
AED Certification
NLS Certification (National Lifesaving Society)
REFERENCES
Available upon request
Contact this candidate