Training Software
Resume:
DAVID R. GARCIA
Woodmoor, CO 80132
719-***-****, ************@*****.***
RELEVANT WORK EXPERIENCE
Position: Instructional Designer 2018 - Current
Proficient Business Systems, Inc., contracted to Deloitte, Denver, CO
Technical writing includes writing and editing detailed instructional manuals and handouts
Use the Analyze, Design Develop, Implement, and Evaluate (ADDIE) adult training Instructional Design model
Collaborate with Subject Matter Experts (SME) to develop quick reference guides and various other training materials
Used Articulate 360 to create training videos to accompany written materials
Position: Instructional Designer 2016 - 2018
Serco, Colorado Springs, CO
Captivate (2017 Release)used to create training and instructional movies that incorporate imbedded videos, audio narration, and blended various other applications
Adobe Suite used to create informational brochures
Technical writing includes writing and editing detailed instructional manuals and handouts
Project management skills used when working with SMEs and project managers to create informational aids
Managed multiple projects simultaneously
Created several surveys, using Excel as the primary tool, to gather information about the types of equipment scheduled for replacement
Data mined survey results to create targeted reports
Provided reports to field installation teams that outlined priority lists and customer expectations
Created and MS Access file to track corporate training and training certificates
Position: Instructional Designer 2011 - 2015
HDI, Colorado Springs, CO
InDesign is the primary courseware platform used to apply proven instructional design methodologies (ADDIE and ARCS models) to create courseware materials for guided adult learning in instructor led, web based courses, and e-learning formats
Technical writing includes procedural instructions in conjunction with creative writing skills to produce course enhancing activities.
Collaborate with SME to redesign current curriculum to create a virtual class catalog
Created 22 instructor and student manuals
Added student handouts with ancillary exercises and activities to support the learning process
Project management skills used when working with SMEs to produce new courseware:
Managed several simultaneous projects in various phases to completion
Maintained catalog on a six-month schedule to keep curriculum fresh and current
Tailored courseware to meet the needs for clients in the Asian, South American, and European markets
Managed publication and delivery processes to make certain manuals arrived at the student’s chosen address prior to the virtual class start date.
DAVID R. GARCIA, Page 2
Position: Courseware Developer 2007 - 2010
CareCore National LLC, Colorado Springs, CO
Using ADDIE instructional design method and systematic approaches to learning, created interactive e-learning training modules for employees
Using a full instruction design process and guided by adult learning principles, created step-by-step virtual classroom e-learning modules from raw data by assembling: application screen shots, animated text, animated graphics, technical writing, and voice recording.
Technical writing includes procedural instructions in conjunction with voice descriptions for applications.
Work independently and collaboratively, in a team setting, to create informational modules of proprietary software for current and prospective clients; modules created in English and Spanish
Project management skills include: prioritizing module creation from inception, creation, publication, and follow-up, manage test creation schedules and implementation
Technical support includes: supporting call center trainers (Colorado and South Carolina offices), supporting all in-house and remote staff with; software tutoring, and classroom hardware support/troubleshooting
Administer corporate training software to include:
Create/manage user accounts; password resets
Creating/publish testing materials and reports
Maintain and warehouse archive testing data, materials, and records
Position: Election Support Specialist 2006 - 2007
El Paso County, Elections Division, Colorado Springs, CO
Co-authored Early Voting and Election day training manuals for both the October 2006 Primary, election and the November 2006 General, election
Wrote the technical portion of the four manuals detailing the use of the Diebold Touch Screen
Presented Touch Screen technical training to Early Voting Election Judges, Election Day Judges, and El Paso County Technicians
Created several election forms for use during the elections and for the training manuals
DAVID R. GARCIA, Page 3
EDUCATION and TRAINING
Education:
Central Michigan University, Grand Forks, ND 1999
Master of Science in Administration, Information Resource Management with thesis, GPA 3.72
Graduate Certificate, Human Resources Administration
Embry-Riddle Aeronautical University, Plattsburgh, NY 1995
Bachelor of Science
Major: Professional Aeronautics/Aviation Management, GPA 3.65
Minor: Business Administration
Additional Skills
Help Desk Institute (HDI) - Help Desk Analyst
Heat Administrator - Advanced
Cisco Academy - Semester I, II, III and IV
Microsoft Access Level 2 and 3 Courses
Work Group Administrator Course
Microsoft Excel Level 2 Course
A+ Hardware and Software Troubleshooting Course
Heat Administrator - Basic
ADA Computer Training
InDesign (2017) release
Adobe Captivate
Vitalect, Techniq Portfolio
Cisco, Course Management System
Additional Contract Services
Developed online courseware for The Colorado College, Career Development Center
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