Customer Service Sales

Ednaleen Cerazo Abellana

Email: *********@*****.***

Contact number: +974********/+974********

An energetic and customer service oriented individual who seeks a position in hospitality industry that will enable me to use my skills, knowledge and the ability to work and communicate well with people for self improvement and company’s progress.

STRENGTHS

Strong customer service orientation

Perform job with minimal supervision

Ability to achieve the target within given time

Flexible and has the ability to learn quickly

Honest, patient, reliable and trustworthy

EXPERIENCE

Marsa Malaz Kempinski (Cafe Murano)

The Pearl, Qatar

Waitress/Cashier

May 2017 – present

Present menu to the guest and answer questions regarding the menu

Taking order and suggesting items to the guest

Sending order to the kitchen, pastry or bar with correct modifications

Upselling food or beverage items to increase the sales

Issue bills and accept payments

Promote dedication from customers

Kempinski Residence (Gourmet House)

West bay, Doha

Waitress

March 2016 - April 2017

Welcome guests and take order

Making sure that modifications are sent to the kitchen

Providing excellent customer service

HIGHLIGHTS

Cash handling

Point of sales system operation

Food safety understanding

EDUCATION

Bachelor of Science Hotel Restaurant and Management

ABE International Business College

2010-2011

PERSONAL DETAILS

Nationality Filipino

Date of birth 12th of May 1991

Status single

Languages English

Height 5’3”

I hereby certify that the above information is true.

Ednaleen Cerazo Abellana

Applicant

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