Arnile M. Basarte
Intercontinental Doha the City
Mobile No.: +974********
E-mail address: firstname.lastname@example.org
Credit Clerk, General Cashier:
Intercontinental Doha the City Hotel and Residence Suites
Preparing and reconciling daily payment reports.
Handling and reconciling Credit Cards transactions and payments.
Handling hotel and apartments bank transfer payments, checks, credit card payments.
Making apartments, events and companies Invoices in daily, weekly and monthly basis.
Sending Invoices to the companies.
Filing and clearing paid invoices.
Preparing credit card refunds and credit balance transactions.
Checking and updating apartments contracts.
Updating companies credit facilities.
Following up post master, pending payments from other departments.
Handling and reconciling hotel cash transactions.
Handling employees and hotel bank transactions.
Dealing bank and currency company in a daily basis.
Handling employees cash advance.
Handling departments expenses and IOU.
Reconciling Front office and Food and beverages departments cash envelopes.
Preparing cash daily reports.
Cross Training: January 2018 to June 2018
Finance Burj Al Arab
Month end Outlet Beverages Physical Inventories.
Daily Posting bar transfers.
Daily posting beverages spoilage.
Tracking 100% ENT discount to JSS.
Month end posting outlets cakes consumed.
Outlet spot check inventory
Tracking outlet variances in Adaco.
Creating and changing beverage recipe in Adaco.
Food and Beverages Audit
Cash spot check- POS reading match with cash in the drawer
Outlet spot check if any manual checks or voucher pending for settlement, if occupied table match with POS and KOT, if voided item has an approval and documentation with valid reason, with POS and KOT, if voided item has an approval and documentation with valid reason, employee discounts signature and employee card is swipe.
Tracking of no sale transaction in the outlets
Daily Tracking voids details
Daily Exporting voids details
Daily tracking discount through manual checks and symphony and if discount is genuine or fraud
Customer Sales Advisor Room Reservations
Jumeirah Global Contact Center
Dubai Outsource Zone, Jumeirah Group, Dubai UAE
June 11, 2017 to July 10, 2017
Make the guest reservations through Opera..
Check guest details through Opera.
Checking the room rates and promotions.
Answer the telephone.
Giving ideas and suggestions to the guest about facilities and amenities of the property.
Bachelor of Science in Commerce
Northeastern Mindanao Colleges
Surigao City, Philippines
Executive Secretarial Management
Learners Point Training Institute
Knowledge Knowledge in MS Word Excel.
Jumeirah International LLC; Dubai UAE
Burj Al Arab
November 2016 to October November 2018
To always embrace Jumeirah Hallmarks.
Providing excellent customer service through personalized service by anticipating guest needs.
Follow the sequence of service with an attention to details.
Demonstrate LQA Standards for Breakfast, Lunch and Dinner.
Familiarizing and execute restaurant promotions strategy.
Operating hotel’s computer system by punching guest order, printing and closing check
Operating seven rooms Restaurant Reservation System.
Being aware in achieving outlet revenue target and outlet Key Performance Indicator for the excellence of the business.
Birth date January 21, 1983