IT Professional

STEVE SCHNEIDER

**** ****** *****, ****, ** *****

C: 775-***-****

https://www.linkedin.com/in/steveschneider59

**************************@*****.***

PROFESSIONAL SUMMARY

Solid Network/IT experience with strong technical, people, communication and management skills gained through multiple roles. Supported WAN/LAN network environments utilizing many Network and Performance Management systems and ITSM platforms. Personal and professional strengths gained through analysis for solution, proactive planning, time management, accountability, communication and flexibility and leadership by example.

SUMMARY OF ACCOMPLISHMENTS

Awarded the American Express Chairman’s award of quality and excellence for implementing processes and procedures for Network Capacity management to better proactively understand performance of corporation networks.

Created and implemented Network Capacity management and application analysis standards for client infrastructure while employed with HP Engineering.

Implemented patch management processes to better protect client networks and devices against vulnerabilities to reduce system unavailability.

Implemented and used CRM platforms such as ConnectWise, Service Now, Salesforce and Remedy.

Created and managed Help Desk personnel.

SKILLS

Data Analysis, Engineering Consulting, Management and Operations experience.

Ability to provide Strategy and Planning consulting to clients and vendors at different corporate structure levels.

Using and supporting many vendor Management Tools and Systems.

Training, knowledge gained using ITIL processes and principles.

Strong MS Office suite skills.

WORK HISTORY

Milestone Technologies – Reno, NV (10/2018 to 02/2019)

IT Technician

Responsible for installation of network cabling which included single, multi-mode fiber optics and copper at Switch for eBay. Service Now used for recording and assignment of incidents, problems and change management for resolution.

Averill Consulting Group – Reno, NV (07/2016 to 06/2018)

IT Consultant and Help Desk Manager

Primary role was supporting customer networks including patch management and anti-virus.

Implemented ITSM product ConnectWise for problem management, change management and inventory

management.

Managed and provided 2nd tier level Help Desk support tier contact for all PC and network operational related issues.

Responsible for supporting WAN/LAN environments and components such as switches, firewalls,

Wi-Fi IP routed infrastructure.

Supported and maintained configurations and hardware for Dell switches, HP switches, Dell SonicWALL, Ruckus Wi-Fi, Dell server hardware, Ivanti/Heat Patch Management, Cisco Umbrella Information Security Management, Carbon Black and Logic Monitor network management system.

Eagle Network Solutions – Burlington, VT/Reno, NV (02/2016 to 06/2016)

Network Consultant-Contracted to support Riverbed clients (Comcast Communications, CSRA)

Network Consultant contracted to Riverbed Technologies. Supported Riverbed network management related products and the clients who purchased them. Installed applications and systems.

Insight Global – Dallas, TX/Reno, NV (09/2014 to 02/2016)

Systems Engineer-Contracted to support Bank of America and member of the Network/Systems Tool Operations team

Worked remotely as contractor supporting HP’s NNMi (Network Node Manager) and OM (Operations Manager) network management applications on Linux OS.

Performed tasks to ensure NNMi and OM were available 24/7.

Daily interaction with Bank of America technical and business teams supporting incident management and project-oriented tasks involving NNMi and OM systems.

Interacted with HP support when necessary for any NNMi or OM platform issues.

Role included performing NNMi or server system maintenance updates or fixes.

HP Enterprise Services – Plano, TX/Phoenix, AZ (05/2009 to 09/2014)

Network Capacity & Performance Consultant/Engineer-Supported HP clients American Express, Ahold and Bank of America)

Interacted and consulted with client related to network capacity planning/performance needs related to forecasted data and network projections.

Recommended network capacity sizing for WAN environments through analysis based on sets of agreed assumptions, live network and application data capture.

Created models for capacity and performance utilizing historical network and application captured

using tools as from Opnet/Riverbed and CA Technologies.

WORK HISTORY CONTINUED

American Express – Phoenix, AZ (06/1996 to 05/2009)

Lead Network Capacity & Performance Engineer

Worked remotely and onsite supporting client network providing technical expertise for data network capacity sizing and performance management analysis.

Interacted and consulted with client related to network capacity planning/performance needs related to forecasted data and network projections.

Recommended network capacity/bandwidth sizing for WAN environments through analysis based on sets of agreed assumptions, live network and application data capture.

Created network models for capacity and performance utilizing historical network from applications captured.

Implemented, managed and used tools from Opnet/Riverbed IT Guru/ACE/Application Expert to produce these models displaying network flows.

Rite Aid Corporation – Camp Hill, Pa. (06/1985 to 05/1996)

Senior Network Engineer, Network Technician and Help Desk Manager

Developed network planning, design, implementation, architecture, standards, capacity planning, and network management processes.

Designed, implemented data communication networks, including hardware, circuits and network services.

Created, developed and managed Help Desk Support team.

Contact this candidate