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Executive Assistant Customer Service

Los Angeles, California, United States
May 17, 2019

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Olivia Michelle l Los Angeles, CA


Driven, proactive, passionate professional seeking for an Administrative or Executive Assistant position. Extensive 13 years of experience in office management, scheduling coordination, effectively support sales and marketing team, bookkeeping, inventory management and excellent customer service. Skilled at problem solving, conflict resolution and excellent at encouraging teamwork.

Professional Experience

PMI – Los Angeles, CA

Executive Assistant 2018-Present

●Assist with inventory management and photography

●Assist with sales and customer service

●Manage administrative work through filing, customer follow-up

●Manage bookkeeping, keep track of expenses, sales & payments

●Worked with Microsoft word to create, worked with Microsoft excel for bookkeeping, sales analysis and any administrative organization needed

●Prepare & create shipping documents on a daily basis

Catalyst Jewelry – Los Angeles, CA

Owner/CEO 2013-2017

●Build clientele and business contacts

●Interface directly with customers to provide assistance in their jewelry needs

●Deal directly with manufacturing and wholesale companies

●Strategic consulting, including business plan & sales strategy

●Develop and implement marketing strategy to be more involved in the community

●Develop advertisement strategy through trade shows or arts & craft show

●Launched and Managed a brick and mortar store in Los Angeles

●Develop monthly financial statements, including cash flow, profit and loss statements and balance sheets

●Prepare quarterly and monthly tax returns

Dazzlers – Los Angeles, CA

Executive Assistant 2012-2015

●Assist with website improvements to generate more sales revenue & maintain company’s web presence

●Assist Marketing Manager to generate more sales revenue

●Managed administrative work through filing paperwork, inventory management & inventory quality control

●Dealt with Microsoft Excel for inventory management & sales analysis

●Dealt with basic Photoshop for editing photos and creating marketing advertisement

●Responsible for creating shipping documents on a daily basis

●Responsible for preparing shipments on a daily basis

●Effectively able to multi-task numerous responsibilities

●Manage sales and customer service with our customers

Dreamz Design-Pandora – La Habra, Brea & Santa Monica, CA

Administrative Assistant 2010-2011

●Served as primary inventory control and payroll administrator

●Assisted with production of marketing promotions

●Processed paperwork, forms, and applications

●Dealt directly with mall management, contractors, inspectors and architects before the initial construction of 2 new retail location

●Excellent ability to multitask on various administrative duties and adapt to a fast – paced environment with multiple deadlines, and priorities

●Coordinated with Contractors, Inspectors, Architects, during initial construction of 2 new retail location

●Coordinated with Chamber Of Commerce for event planning for 2 new retail location

●Corresponded with magazines, newspapers, and mall management for marketing purposes


●Interface directly with customers to provide assistance and resolve problems

●Supervised product inventory; verify quantity and quality of products received

●Managed all aspects of merchandising, window displays, and stocking

●Responsible for hiring & firing staff for 2 retail location

●Managed to assemble a great sales team for 2 retail location

●Handled scheduling of employees and related personnel issues for 2 retail location

●Responsible for training and supervising full and part time personnel for 2 retail location

●Managed front cashiers in areas of money handling, voids, shift breaks, and customer service for 2 retail location

●Supervised all daily functions of store activity to ensure customer satisfaction for 2 retail location

Famulare Jewelers – Carlsbad, CA

Sales Representative 2009-2010

●Assist with strategizing to build more income revenue for the company

●Dealt directly with consumers

●Manage sales & customer service on a daily basis

●Worked with visual merchandising the flow of the store

●Maintaining cleanliness and displays for the store

●Consistently meeting the daily/monthly sales goal


Gemological Institute of America, Carlsbad, CA

Graduate Gemologist Program October 2009


Experienced in Microsoft Word, Microsoft Excel and Photoshop

A go-getter who is highly organized, dedicated, and committed to professionalism

Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas

Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks

Confident, passionate, hard-working employee who is committed to achieving excellence

Highly motivated self-starter who takes initiative with minimal supervision

Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts and positive attitude oriented

Resourceful team player who excels at building trusting relationships with customers and colleagues

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