SHIVANI SAWHNEY

**, ******* *****, ********, ******* L6X 5J1

Cell 647-***-**** Email: ac9ej6@r.postjobfree.com

SUMMARY OF SKILLS

Solid foundation in HR, marketing and organisational management.

Customer Relationship Management.

Patient Handling and giving best suitable solution to their problems.

Motivated Human Resource and Healthcare Management student with two previous internships experience in these fields.

Microsoft skills - MS word, MS excel, MS power point.

Ability to adapt according to the working environment with friendly nature.

Goal-oriented team player with excellent communication, time management and organizational skills.

EXPERIENCE

Amcare Hospital HR Intern June 2018 – Jan 2019

Front Office related

oMaintained front office operations for alignment with company objectives to streamline the flow and enhance service.

oOperated phone system and maintained daily direct and indirect client relations operations including acting as point of contact for patients, handling phone system and scheduling appointments.

oGreeted patients, Answered telephone and forwarded calls to respective departments.

oCaring for patients – impact patient lives and deliver optimal clinical outcomes.

oMaking Out-Patient Department (OPD) cards for the patients who come for regular check-ups

oProcessed credit card and cash payments for services.

oEnsured that test results were promptly delivered to doctors. (X-ray, CT scan, Blood test)

oResponsible for handling Patients Feedback and filling the form

HR related

oIdentified staff vacancies, shortlisted candidates and called them for interview and maintained personal file of the candidates.

oServed as a link between management and employees by handling questions, interpreting and helping resolve work – related problems to foster positive environment.

oMIS (management information system) of resumes.

Reliance Jio Infocomm HR Intern Dec 2016 – June 2017

Responsible for Recruitment, Selection and shortlisting of candidates

Conducted final round interview, thereby creating positive perceptions among candidates about the company and ensuring the completion of joining formalities for maintaining personal file of the candidates.

Maintaining & Tracking attendance and ensuring the employees get their payroll queries/grievance solved on an individual basis.

Walt Disney World in Orlando, Florida USA Internship May 2016 – Aug 2016

As an International Intern in Disney International Programme as cast member.

Worked in Quick Service Food &Beverages served and provided the best experience to 1000+ guest’s everyday around the world.

Worked together with the kitchen team and other lodge staff to develop an interactive environment for guest and staff of the lodge.

Assisted in receiving, and inventory of food, and cleaning on a daily basis of all catering area.

Assisted in the opening and closing of daily operations in absence of the manager, serving and selling of meals to guests.

Fortis Hospital, Mohali Onsite Learning at Site Program 2017 - 2018

I have also undergone one day in a week onsite learning at Fortis Hospital, Mohali for 96 days in two years in various departments during MBA Program:-

Hospital management, OPD, IPD, HR department, Mortuary, Accounts department, Blood Bank, Radiology department, Engineering department, Biomedical Waste, Security, MRD department, Critical Care, Cath Lab, Dietary, Physiotherapy, Cancer department.

ASSESSMENTS/CERTIFICATION

Attended at Post Graduate Institute of Medical education and Research (PGIMER) on NON-COMMUNICABLE DISEASES (WORLD CONGRESS) on 3rd November 2017

Attended second nation Health Technology Assessment (HTA) conference at Post Graduate Institute of Medical Education and Research (PGIMER), Chandigarh on 24th & 25th February 2018

Contributed and supported in promoting the noble cause of Organ Donation which was organised by Fortis Hospital on 8th April 2018.

Attended talk given by FORTIS HOSPITAL and NARAYANA HRUDAYALAYA.

Attended 3-day National Accreditation Board of Health (NABH) conference which was held in Chitkara University from 4th May – 6th May 2018

Organised and attended NATIONAL CONFERENCE on RISK MANAGEMENT IN HOSPITAL which was held in CHITKARA UNIVERSITY, RAJPURA on 19th May 2018.

I worked as a Class Representative acting as a link between the students and the faculty by feeding issues back directly into the department during my Post Graduation degree in Healthcare Management from Chitkara University.

EDUCATION

Masters of Business Administration in Healthcare Management

Chitkara University

India

Bachelors in Business Administration

Chitkara University

India

Reference upon request

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