Customer Service Representative
Resume:
DONDI R RADICKE
Pueblo West, Co. 81007
(719) 406- 8396
**************@*****.***
Education:
Grayson College
2017
Pharmacy Technician
Program Completed
PTCB Pending
Work History:
Convergys
Pueblo Colorado
Customer service representative
for Santander bank
May 2018 to present
Answers questions, makes transactions, maintains
integrity of the accounts
Jackson Hewitt, Pueblo West Colorado
Jan 09, 2018 - April 17, 2018
Tax preparer, maintained tapayer files
Tjmaxx, Sherman, Texas
Jul 23, 2017- Dec 5, 2017
Sorted and processed various products in the back
room, displayed products on the floor
Alorica, Sherman, Texas
Customer Service Representative
May 23, 2016 - Jan 31, 2017
Worked on campaign for DIRECTV, maintained
existing customer relations, resolved customer issues including billing, programming, answered questions, upsold new products and continued existing products After 11-2016: campaign dissolved; Missouri
Gas Energy
Customer Service Representative
maintained and established service for new and
existing customers, billing, answered questions
Kelly Services, Sherman, Texas
Customer Service Representative at Cigna
Sep 28, 2015 - Jan 08, 2016
Provided information to customers signing up for
dental insurance, explained benefits, procedure
codes, advised Dental offices of insurance
information for patients
Dialog Direct\Novo1, DENISON, Texas
Member services Agent\ Pharmacy Services Agent
Mar 25, 2013 - Jul 09, 2015
Inbound calls from members to order refills for a
mail order pharmacy for Blue Cross and Bule Shields insurance company, Answered inquires concerning
Insurance verification, Applied overrides according to members beneifits,, Price quotes for medication, Assisted retail pharmacies with processing
prescriptions according to insurance, Understand,
explain, and apply knowledge of pharmacy benefits, Understand and maintain HIPPA
Crescent processing, Sherman, Texas
Appointment Setter
Aug 01, 2011 - Jul 02, 2012
Outbound cals to busiess owners nationally to set
appointments for a sales representative to stop by and try to sale merchant services, Ability to communicate and negotiate using scripted communication to set the appointment, Professionalism, Great attendance
West Asset Management, Sherman, Texas
Debt Collector
Jan 01, 2011 - Jul 01, 2011
Inbound/Oitbound collections for clients including Sprint and Direct energy,Negotiated with debtors to resolve the outstanding debt, processed payments
over the phone, Offered solutions and meeting
required budgets, utilized constructive critism,
Maintained professionalism in a stressful environment DNC\Choctaw Casino, Durant, Oklahoma
Cashier\Hostess
Nov 01, 2010 - Jan 01, 2011
Greet customers and seat according to a seating chart, run cash register, maintain integrity of cash register, pull beginning draw of cash flow at start of shift PRC, Durant, Oklahoma
HSI Technical Support Agent
Feb 01, 2010 - Sep 01, 2010
Troubleshoot internet connection problems, Solve DSL issues, Communicate with and better the relationship with customers and company, inbond calls, typing,
talking on the phone, listening, and utilizing computer programs to further assist customer needs
Domestic Engineer, Texas
Mother/Housewife
Jun 03, 1989 - Feb 01, 2010
All functions of running a household and a family, cleaning, solving problems, listening, scheduling, managing time, rearing children, and money,etc.
Brookshire Brothers, Carthage, Texas
Deli/Bakery Attendant
Nov 01, 2000 - Apr 01, 2001
Prepared food, served customers, ran cash register, prepared food trays,
Dillards Dept. Store, Tulsa, Oklahoma
Cash room attendant
Mar 01, 2000 - Sep 01, 2000
Counted and recorded stores daily cash flow,prepared bank deposits,maintained balance of vault,helpful
in assisting customers,serviced accounts,wrapped
gifts as needed
NCO Financial Systems, Tulsa, Oklahoma
Debt Collector
Jun 01, 1999 - Mar 01, 2000
Responsible for outbound phone collections,
negotiated with customers, performed detailed follow up on accounts, ran CBR's, skiptraced, experienced with a dialer system, familiar with FDCPA rules
Last modified: 9:46 AM
Contact this candidate