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Customer Service Sales

Little Rock, Arkansas, United States
May 17, 2019

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OBJECTIVES: Seeking an opportunity that will allow me to show off my Advertising, Insurance Sales, Customer Service, Financial Management, Leadership Development and or Tele- Marketing experience that will allow me an opportunity for growth and advancement.

EDUCATION: University of Central Arkansas – Accounting Major

University of Arkansas at Little Rock –Finance

Pulaski Technical College UA System – Major Accounting

Life and Health Insurance Credentials

A-Plus Computer Repair Programming and Technology - Verizon Wireless Company

JA Fair High School - Graduated 2002

EXPERIENCE: Verizon Wireless Company

1 Allied Way, Little Rock, AR 72202

Feb, 2013 POSITION: Technical Support/Customer Service and Team Leader

Oct. 27, 2018 SUPERVISOR: Angelique Hall – 501-***-**** or 877-***-****

RESPONSIBILITIES: Assisting customer with account information, direct sales, billing, customer support, technical support, trouble shooting, network issues, and submitting tickets for network issues and any other dispute related concerns.

Feb, 2008 Rent-A-Center

Feb, 2013 Broadway – Rose City Shopping Center

POSITION: Store Manager

REGIONAL MANAGER: 800-***-**** Corporate Headquarters

RESPONSIBILITIES: Oversee store profit, account management, daily organization, managing account rep, product display, delivery of merchandise to customer, customer service, loss prevention, oversee reposition of merchandise when necessary. Store Closed

SKILL SET: A-Plus Certificate, Insurance for Life and Health, CDL License, 10-Key by Touch, Spanish, Management, Data Entry, Social Media Marketing, Advertising, Leadership Development, Report Preparation, Microsoft Word, Power-point, Excel, Information Technology, Sales and Marketing.


Zandalisa Hunter, MA Angelique Hall Karis Whitaker

Hunter Tax Service Verizon Supervisor Verizon Co-Worker

Little Rock, AR 72206 501-***-**** 870-***-****






January, 2019

RE: Career Opportunity

To Whom It May Concern:

Attached you will find a copy of my career portfolio that covers my education, career goals, and experience in both the private and public sector. I’m currently seeking an opportunity that will allow me to advance and further allow me to expound upon my creativity in the areas of advertising, management, insurance sales, customer service, financial management, leadership development and training in the areas of real state sales. I’m the kind of person that can come in and assess any situation, take charge, organize, and implement new and innovative strategies that will lead to success and improvement of service delivery within the organization. I have an extensive background in technical support; sales and the development of resources that I feel will catapult any organization wishing to excel further in these areas. My management experience has allowed me to critique, fine tune, and delivery services in a way that will not only boost morale, but make people feel as if they are a part of the change process.

I James William Ward, Jr. feel that I bring a huge amount of experience, expertise, and creativity and if given an opportunity to interview I can show you how I can make a difference as a team member of your organization. I’m a person’s that is trustworthy, dedicated, honest, accountable, and knowledgeable when it comes to Organizational Development, Management and Training. I’m able to take charge, multi-task, work under a deadline, and pull through any critical situation. If you are in need of that kind of person on your team, please give me an opportunity to come in for an interview and explain how I can make a difference. I firmly believe you want regret having allowed me to come in and shine. Thanks in advance for your consideration and I look forward to hearing from you in the very near future.

Respectfully Submitted,

James William Ward, Jr.

James William Ward, Jr. - Career Seeker

(Resume attached)

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