Administrative Assistant Customer Service

Career Goal: To utilize my extensive customer service skills in a position that I will find fulfilling and have the chance for growth.

Reliable, quality-focused professional seeking a position that provides me an opportunity for growth while using my extensive customer service skills. Proven ability working in a fast paced environment with ever changing priorities and multiple responsibilities. Will offer my motivation and positive leadership approach defined by critical thinking skills, attention to detail, collaborative approaches, and excellent organizational skills. Strong knowledge of Microsoft Office software and administrative procedures.

Relevant Professional Experience & Accomplishments

oDemonstrated strong ability to manage heavy workload and heavy phone volume

oProven ability to organize and multi-task with high attention to detail

oExperience working with domestic and international sites and personnel

oManaged time efficiently and effectively to accomplish all goals within required time frame

oOrganized an interface to provide project support, as a liaison between internal departments and investigative sites

oProven ability to work well under pressure in a fast-paced environment

oApply knowledge of internal systems to support clinicians, investigative sites, and fellow employees

oAssist with project implementation with the highest level of customer satisfaction

oDemonstrated flexibility in a constantly changing environment

oExcellent interpersonal communication skills through positive relationships with individuals

oPerformed supervisory responsibilities while managing the overall functioning of an office

oAbility to work in many different program systems

oDealt with and found resolutions to conflicts with investigative sites

oReview progress of projects and initiate appropriate actions to achieve target objectives

oProvided internal and external rater training support along with creating and maintaining training files

oCoordinate and arrange meetings, prepare agendas, reserve facilities and transcribe minutes of meetings

oIntegral part of converting a manual system into the Virgil computer system

oDealt with international as well as national sites and employees

Employment History

MEDAVANTE-PROPHASE Hamilton NJ 2005 - 2019

Sr. Site Services Coordinator June 2018 – January 2019

MEDAVANTE, INC

Project Coordinator February 2016 – June 2018

Project Associate August 2008 - February2016

Rater Logistics Associate April 2007 – August 2008

Project Associate February 2007 – April 2007

Administrative Assistant December 2005 – February 2007

PENNSYLVANIA STEEL COMPANY Trevose PA 1999 - 2005

Administrative Assistant

SMTECH, A DIV OF QUAD SYS CORP Langhorne PA 1996 – 1998

Office Administrator

ACHIEVEMENT CENTER OF AMERICA Bensalem PA 1986 – 1995

Office Administrator

Data Entry Supervisor

Professional Education, Training and Certifications

EPPING HIGH SCHOOL Epping NH

High School Diploma

MERCER COUNTY COMMUNITY COLLEGE Hamilton NJ 2009

Computer Courses

oPowerpoint Level I

Writing Courses

oManaging Multiple Projects, Objectives and Deadlines

oBusiness Communications

COMP USA COMPUTER COURSES Philadelphia PA 1996

oExcel – Introduction and Intermediate courses

oWindows Intermediate / Word Intermediate and Advanced

oAccess – Introduction

oPowerpoint Level I

EXPERIENCED KNOWLEDGE OF COMPUTER SYSTEMS

oMicrosoft Office Software

oVirgil System

oSMART system (Scheduling MedAvante Raters and Training)

oQCAT System

oClinical Inc

oVMView Outlook Calendar

REFERENCES AVAILABLE UPON REQUEST

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