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Customer Service Medical Billing

Neptune City, New Jersey, United States
May 17, 2019

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Laura Racine

*** ****** ******, ******* *****, NJ 07720 862-***-****


Bilingual, motivated, and customer service oriented professional with a strong understanding of the importance of accurate claims processing. Adept at shifting priorities and bringing flexibility to dynamic situations. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

Bilingual – Fluent in English and Spanish.

Effective problem solver, able to assess needs and identify solutions.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Microsoft Word, Excel, and PowerPoint; Typing Speed: 40 WPM.


Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Compliance Medical Billing Medical Coding

ICD-9 ICD-10 HCPCS CPT Medical Terminology Medicare Medicaid and Tricare

CMS 1500 CMS 1450 (UB-04) Fee Schedules


Ultimate Medical Academy Medical Billing and Coding Diploma, 2019

Neptune High School High School Diploma, 2015


Boost Mobile – Asbury Park, NJ 03/2019 – Present

Customer Service Representative

Handle cash, operate POS register, stock items, and provide top-notch customer service.

Process transactions provide answers to customer inquiries.

Work as part of a team and interact with diverse customers and staff members.

Follow all policies as they relate to customer confidentiality.

La Tapatia LQ Store – Asbury Park, NJ 12/2018 – 03/2019

Cashier / Customer Service

Processed transactions while utilizing point of sale computer system.

Received payment by cash, check, and credit / debit cards, maintaining all cash and receipts.

Managed inventory and verified customer identification for legal purposes.

Interpreted and translated Spanish to English.

Offered a positive customer experience through customer care and attention to detail.

Banana Republic – Tinton Falls, NJ 09/2016 – 04/2017

Retail Sales / Customer Service Associate

Greeted customers as direct point of contact, assisted clients with finding merchandise, and organized sales floor.

Practiced loss prevention procedures and performed other retail-related duties as required.

Processed transactions and complied with customer confidentiality policies and practices.

Accurately balanced cash register transactions, completed SKU lookups, and supported incoming / outgoing merchandise transfers.

Auntie Annie's – Tinton Falls, NJ 02/2014 – 01/2015

Cashier / Customer Service

Performed a multitude of tasks including food production and serving customers at the cash register.

Ensured operation excellence by adhering to systems and standards of the establishment.

Maintained a clean and organized workstation and guest area.

Worked in a team environment and communicated effectively with managers and co-workers.

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