Customer Service Inside Sales

PENELOPE APPLE MIGNON BARREDO

*** ***** **. ***** * Malaria, Caloocan City

092*-***-**** ************@*****.*** **********@*****.*** PERSONAL SUMMARY

I’m a high-energy, hard-working, and organized professional with experience in providing customer service, technical support, and recruitment. I’m a result-oriented and team-oriented professional with strong work ethic. I possess an unwavering commitment at work making sure each action will not compromise productivity or professionalism. I can work in a challenging, fast-paced, and evolving work environment.

WORK EXPERIENCE

Netstripes – Inside Sales Associate (Homebased)

September 5, 2018 – November 30,2018

• Handled outbound calls

• Call and e-mail small business owners to join and register for a government event depending in the area assigned per ISA

• Send e-mail marketing per small business owners

• Set-up one on one digital marketing coaching appointments

• Join weekly team meeting

• Make use of Google and Facebook for small business owners names or any contact information

• Make sure to meet KPI’s

PSG Global Solutions – Senior US Recruiter

April 2017 – January 12, 2018: work from the office January 15, 2018 – April 19, 2018: Work from home

June 18, 2018 – July 31, 2018: Work from Office

• Source resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.

• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; document these interviews

• Set-up appointments for interviews and recruitment events

• Involve in recruiting candidates through phone calls, emails, and general relationship-building

• Made recommendations after evaluating candidates in their initial interviews conducted through phone calls

Hewlett-Packard Enterprise – Customer Solutions Representative I June 2015 – March 2017

• Answered incoming calls for a retention account

• Discuss available options for those customers that would like to cancel or terminate their account or membership

• Provided service that will meet customer satisfaction

• Handled general customer service including product inquiry, account activation or registration, track shipment, and processed returns and replacements.

• Answer billing inquiries and assisted payments over the phone.

• Walked through customers on their online registration and answer online account issues or concerns.

Startek Philippines – Technical Support Representative II August 2012 – June 2015

• Provided technical assistance for cable, internet and VoIP over the phone

• Handled general customer service including product inquiry, add services, and service installations

• Resolved billing issues and explain charges; apply adjustment for valid situations

• Set up and check technician appointments

• Assisted upgrades and downgrades of current services

• Handled online account issues and transactions

NCO/RMH Teleservices Asia-Pacific Inc. – Customer Support Representative

May 2011 – October 2011

• Greet customer in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy.

• Effectively gathers and analyses information and confirms understanding to successfully diagnose the customer concern.

• Adapts a flexible communication style to meet the customer needs and skill levels.

• Thoroughly documents the call and provides customer with proper reference information.

EDUCATION

Tertiary : Ship Stewarding Course

Philippine School for Maritime and Medical Access

(PSMMA) - Graduate

Novaliches, Quezon City

2014 – 2015

Bachelor of Science in Accountancy

Philippine School of Business Administration (PSBA – QC) Quezon City - Undergraduate

2008 – 2010

Bachelor of Science in Accountancy

University of Santo Tomas (UST)

Manila - Undergraduate

1st

Semester 2008

Secondary: St. Dominic Savio College (SDSC)

Caloocan

2004 – 2008

TRAININGS

Ship Familiarization M/V Princess Annavell

CSGA Ferry Corporation

Batangas

December 15, 2014

Basic Training Excellence and Competency Training

Center, Inc. (EXACT)

Arayat, Pampanga

October 13 – 21, 2014

In Case of Emergency Program Community Health Education

(ICE) Emergency Rescue Services

(CHEERS)

August 13 – 14, 2014

SKILLS

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Outlook

I hereby declare that the information stated herein is true and correct. Certificates and supporting documents are available to be presented upon request.

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