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Caloocan, National Capital Region, Philippines
May 17, 2019

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Christian G. Cruz

Block ** Lot * Package *

Phase 12 Tala Caloocan City

Mobile No.: +639*********

PROFESSIONAL PROFILE: Possesses strong ability to perform duties even under pressure

Fast Learner, able to perform duties with minimal supervision

Excellent interpersonal skills with people from all levels of corporate management, Team Oriented & Approachable

Able to multi task

Highly motivated in meeting deadlines

Performs duties with own initiative and with full commitment

Employment History

ACS Pro Global Corporation August 1, 2018 – March 12, 2019

Position Title (Level) : Appointment Setter / Encoder

Specialization : Customer Service / Tech Support / Back Office / Data Entry

Industry : BPO / Healthcare Account / Eye Specialist

Job Description

Responsible on all the patient’s eye records. Handles the medical records and health information of patients in all nursing facilities in New York, Connecticut, Brooklyn and other cities around. Takes care of the rosters/billing and appointment schedule of patients in all these facilities with SightRite Vision Centre.

Makes sure that the entire list in one facility is correct, rosters and billing sheet will the generated and should be encoded on the SightRite Google Drives. Encodes appointment check-ups and referrals as well to ensure that all patients will be seen by doctors on their right schedule.

Duties and Responsibilities

Updating Rosters and Billing Sheet of all patients.

Encoding appointment schedule on folders so that doctor’s will be able to keep track of the scheduled patients to be seen in a specific week, month or year.

Update Daily Censuses of patients in all Nursing Facilities handled by SightRite.

Check Admissions and Discharged patients on census.

1.Curo Teknika Inc. Dec. 5, 2017 – May 17, 2018

Position Title (Level) : Network Support Associate

Specialization : Customer Service / Tech Support

Industry : Telecommunications

Duties and Responsibilities

Taking calls and assisting customers about their Internet and phone connection inquiries

Making reports for technical issue resolution or arranging technician visit.

Reporting to the team leader for supervisor calls or requests.

2.Mawarid Finance – Dubai, UAE Dec 28 2015 – June 27, 2016

Position Title (Level) : Collections Officer

Specialization : Credit Cards / DDA uploading

Industry : Banking and Finance

Duties and Responsibilities

Taking calls and assisting customers about credit card concerns and account inquiries. Calling customers regarding credit card payment and updating it in the system.

Uploading DDA and back office jobs.

Reporting to the Collection Manager and Head of Credit Cards Operations on a weekly basis to discuss the collections flow with the VP of the company.

Tracing/skip tracing accounts non contactable for a long period of time and trying to establish communication with the holder to settle their liabilities.

Arranging legal actions if necessary. Bouncing security cheques as first step for legal action filling.

Sept 2013 – Aug 2015

3.Azzite Claims Recoveries Agency Dubai, UAE

Position Title (Level) : Debt Collector

Specialization : Credit Cards / Loans

Industry : Banking and Finance

Duties and Responsibilities

Skip Tracing customers who are delinquents with their credit cards / loan payments.

Establishing solid communication with mutual understanding between both parties.

Offering settlement plans and collecting payments from customers.

Doing field visits when customers do not cooperate with the settlement plan.

Making sure monthly targets are reached. If not, at least 50% of the target are achieved.

Ensuring CRM (Salesforce) are properly updated on each account within the portfolio for future reference and follow up purposes.

June 2011 January 2013

4.Policarpio’s Computer Shop Rental & Repairs - Philippines

Position Title (Level) : Shop Staff / Cashier

Specialization : Daily Sales & Inventory / Computer Repairs

Industry : IT / Sales

Duties and responsibilities

Maintaining shops networking system in LAN Games and Online Gaming

Repairing computers software/hardware problems

Daily Sales and Inventory in Supplies

Taking Home Service Repairs of computers/Laptop software problems

Installing Games online and offline, Operating Systems and applications

Data entry, typing jobs, print and scan of documents

5.Robert Millares (Bureau of Customs - Philippines) May 2009 - Feb 2011

Position Title (Level) : Personal Secretary (1-4 Years Experienced Employee)

Specialization : Secretarial/Executive & Personal Assistant

Industry : Accounting / Audit / Secretarial


Presenting our monthly, weekly and daily reports of tax collections for auditing purposes. This is being required by the Commission on Audit for further auditing purposes.

Balancing our monthly cash book based on our collections in a certain period and official receipts.

Encoding records of every vessels and shipments for further use it may serve our department.

Oct 2007 - Apr 2009

6.Philippines Seven Eleven Corporation

Position Title (Level) : Sales Utility Clerk / Cashier / Warehouse

Specialization : Customer Service

Role : All around crew

Industry : Retail / Merchandise

Work Description:

Responsible in the Cash Machine

Maintaining the sanitation of the store

Replenishing of stocks

May 2006 - Oct 2007

7.PC Corner - Philippines

Position Title (Level) : Computer Technician

Specialization : IT/Computer - Hardware

Industry : Computer / Information Technology (Hardware)

Work Description:

Primary in charge service units such as in repairing and configuration.

Installing Software and Hardware

Selling and promoting products

Jan 2004 May 2006

8.SM Supermarket Store - Philippines

Position Title (Level) : Stock Utility Clerk

Specialization : Sales & Visual Display

Role : Stocks & Replenishing

Industry : Retail / Merchandise / Sales

Work Description:

Responsible in the monitoring of the goods First in, First Out system in the gondolas

Maintaining the sanitation of the gondolas

Replenishing of stocks

Bar Codes and Tagging Price Stickers

July 2000 - Dec 2003

9.SM Department Store - Philippines

Position Title (Level) : Sales Utility Clerk

Specialization : Sales - Corporate

Industry : Retail / Merchandise / Sales

Work Description:

Maintaining the items in good purchasing quality.

Securing that theft cases will not be implied.

Replenishing the stocks for display purposes.

Nov 1999 – June 2000

10.Coca Cola Bottlers Philippines Inc. (OJT)

Position Title (Level) : Office Assistant

Specialization : General Work (Housekeeper, Dispatch, Messenger, etc)

Industry : Manufacturing / Production

Work Description:

Encoding and filing necessary documents for the daily reports.

Monitoring track records.

Doing cleric and general work.

In charge in all phone calls and inquiries

Educational Background

College: Asian Institute of Computer Studies, Philippines May 2000

Bachelor's/College Degree of Computer Science/Information Technology

Major in Computer Programming

High School: National Housing Corporation High School March 1998

Elementary: Sacred Heart Academy School March 1994

Personal Particulars & Preferences

Date of Birth : 14 Dec 1981

Nationality : Filipino

Gender : Male

Availability : Immediately.

Additional Info


Free Lance Bass Player for a Variety Music Band

Have my own Electric Bass Guitar


Civil Service Exam Sub-professional 80.56% August 09, 2000.

Seminars and Training Attended

Leadership Training - AICS Fairview (09/1999)

Career Motivation - AICS Fairview (11/1999)

Job Induction - AICS Fairview (02/2000)

"Caygo" (Clean as You Go) Awareness - Jollibee Regalado

Character Reference:

Available as per request.

Contact this candidate