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Resume:
Christian G. Cruz
Phase 12 Tala Caloocan City
Email:*******@*****.***
Mobile No.: +639*********
PROFESSIONAL PROFILE: Possesses strong ability to perform duties even under pressure
Fast Learner, able to perform duties with minimal supervision
Excellent interpersonal skills with people from all levels of corporate management, Team Oriented & Approachable
Able to multi task
Highly motivated in meeting deadlines
Performs duties with own initiative and with full commitment
Employment History
ACS Pro Global Corporation August 1, 2018 – March 12, 2019
Position Title (Level) : Appointment Setter / Encoder
Specialization : Customer Service / Tech Support / Back Office / Data Entry
Industry : BPO / Healthcare Account / Eye Specialist
Job Description
Responsible on all the patient’s eye records. Handles the medical records and health information of patients in all nursing facilities in New York, Connecticut, Brooklyn and other cities around. Takes care of the rosters/billing and appointment schedule of patients in all these facilities with SightRite Vision Centre.
Makes sure that the entire list in one facility is correct, rosters and billing sheet will the generated and should be encoded on the SightRite Google Drives. Encodes appointment check-ups and referrals as well to ensure that all patients will be seen by doctors on their right schedule.
Duties and Responsibilities
Updating Rosters and Billing Sheet of all patients.
Encoding appointment schedule on folders so that doctor’s will be able to keep track of the scheduled patients to be seen in a specific week, month or year.
Update Daily Censuses of patients in all Nursing Facilities handled by SightRite.
Check Admissions and Discharged patients on census.
1.Curo Teknika Inc. Dec. 5, 2017 – May 17, 2018
Position Title (Level) : Network Support Associate
Specialization : Customer Service / Tech Support
Industry : Telecommunications
Duties and Responsibilities
Taking calls and assisting customers about their Internet and phone connection inquiries
Making reports for technical issue resolution or arranging technician visit.
Reporting to the team leader for supervisor calls or requests.
2.Mawarid Finance – Dubai, UAE Dec 28 2015 – June 27, 2016
Position Title (Level) : Collections Officer
Specialization : Credit Cards / DDA uploading
Industry : Banking and Finance
Duties and Responsibilities
Taking calls and assisting customers about credit card concerns and account inquiries. Calling customers regarding credit card payment and updating it in the system.
Uploading DDA and back office jobs.
Reporting to the Collection Manager and Head of Credit Cards Operations on a weekly basis to discuss the collections flow with the VP of the company.
Tracing/skip tracing accounts non contactable for a long period of time and trying to establish communication with the holder to settle their liabilities.
Arranging legal actions if necessary. Bouncing security cheques as first step for legal action filling.
Sept 2013 – Aug 2015
3.Azzite Claims Recoveries Agency Dubai, UAE
Position Title (Level) : Debt Collector
Specialization : Credit Cards / Loans
Industry : Banking and Finance
Duties and Responsibilities
Skip Tracing customers who are delinquents with their credit cards / loan payments.
Establishing solid communication with mutual understanding between both parties.
Offering settlement plans and collecting payments from customers.
Doing field visits when customers do not cooperate with the settlement plan.
Making sure monthly targets are reached. If not, at least 50% of the target are achieved.
Ensuring CRM (Salesforce) are properly updated on each account within the portfolio for future reference and follow up purposes.
June 2011 January 2013
4.Policarpio’s Computer Shop Rental & Repairs - Philippines
Position Title (Level) : Shop Staff / Cashier
Specialization : Daily Sales & Inventory / Computer Repairs
Industry : IT / Sales
Duties and responsibilities
Maintaining shops networking system in LAN Games and Online Gaming
Repairing computers software/hardware problems
Daily Sales and Inventory in Supplies
Taking Home Service Repairs of computers/Laptop software problems
Installing Games online and offline, Operating Systems and applications
Data entry, typing jobs, print and scan of documents
5.Robert Millares (Bureau of Customs - Philippines) May 2009 - Feb 2011
Position Title (Level) : Personal Secretary (1-4 Years Experienced Employee)
Specialization : Secretarial/Executive & Personal Assistant
Industry : Accounting / Audit / Secretarial
Responsibilities:
Presenting our monthly, weekly and daily reports of tax collections for auditing purposes. This is being required by the Commission on Audit for further auditing purposes.
Balancing our monthly cash book based on our collections in a certain period and official receipts.
Encoding records of every vessels and shipments for further use it may serve our department.
Oct 2007 - Apr 2009
6.Philippines Seven Eleven Corporation
Position Title (Level) : Sales Utility Clerk / Cashier / Warehouse
Specialization : Customer Service
Role : All around crew
Industry : Retail / Merchandise
Work Description:
Responsible in the Cash Machine
Maintaining the sanitation of the store
Replenishing of stocks
May 2006 - Oct 2007
7.PC Corner - Philippines
Position Title (Level) : Computer Technician
Specialization : IT/Computer - Hardware
Industry : Computer / Information Technology (Hardware)
Work Description:
Primary in charge service units such as in repairing and configuration.
Installing Software and Hardware
Selling and promoting products
Jan 2004 May 2006
8.SM Supermarket Store - Philippines
Position Title (Level) : Stock Utility Clerk
Specialization : Sales & Visual Display
Role : Stocks & Replenishing
Industry : Retail / Merchandise / Sales
Work Description:
Responsible in the monitoring of the goods First in, First Out system in the gondolas
Maintaining the sanitation of the gondolas
Replenishing of stocks
Bar Codes and Tagging Price Stickers
July 2000 - Dec 2003
9.SM Department Store - Philippines
Position Title (Level) : Sales Utility Clerk
Specialization : Sales - Corporate
Industry : Retail / Merchandise / Sales
Work Description:
Maintaining the items in good purchasing quality.
Securing that theft cases will not be implied.
Replenishing the stocks for display purposes.
Nov 1999 – June 2000
10.Coca Cola Bottlers Philippines Inc. (OJT)
Position Title (Level) : Office Assistant
Specialization : General Work (Housekeeper, Dispatch, Messenger, etc)
Industry : Manufacturing / Production
Work Description:
Encoding and filing necessary documents for the daily reports.
Monitoring track records.
Doing cleric and general work.
In charge in all phone calls and inquiries
Educational Background
College: Asian Institute of Computer Studies, Philippines May 2000
Bachelor's/College Degree of Computer Science/Information Technology
Major in Computer Programming
High School: National Housing Corporation High School March 1998
Elementary: Sacred Heart Academy School March 1994
Personal Particulars & Preferences
Date of Birth : 14 Dec 1981
Nationality : Filipino
Gender : Male
Availability : Immediately.
Additional Info
Musician:
Free Lance Bass Player for a Variety Music Band
Have my own Electric Bass Guitar
Eligibility:
Civil Service Exam Sub-professional 80.56% August 09, 2000.
Seminars and Training Attended
Leadership Training - AICS Fairview (09/1999)
Career Motivation - AICS Fairview (11/1999)
Job Induction - AICS Fairview (02/2000)
"Caygo" (Clean as You Go) Awareness - Jollibee Regalado
Character Reference:
Available as per request.
Contact this candidate