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Technical Support Lead

Port Orange, Florida, United States
May 17, 2019

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John Richardson 386-***-**** Port Orange, Florida

WORK EXPERIENCE May. 2018 – June 1, 2019

Technical Support Lead Sanford, FL

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

Assist partners and clients with articles, data uploads, ticketing set up, donor setup and general day to day operations and website maintenance.

Websites for a 2-month period in October and September averaged 5mil+ users per month and 20mil+ page views per month.

Supported day to day operations of,,,,, and many top collegiate programs. May, 2017 – May, 2018

Client Support Representative Sanford, FL

Assist clients with trouble shooting website issues through our Titan platform. Issues vary day to day from HTML errors, video playback issues, ad issues or a wide arrange of other support instances.

Assisted with basic HTML/CSS issues, live stats, video streaming and archiving. June, 2013 – Present

Customer Support Representative Sanford, FL

Lead contact for over 200 colleges and universities providing fan support with streaming issues, subscription support, ticket and merchandise support.

Consistently met the minimum requirement of 80 instances an hour and typically was over 200 instances managed during my shift.

U.S. Army May, 2001 – June, 2008

Intelligence Analyst USA; GE; Middle East

Produced complex multi-source intelligence products derived from intelligence data collection, analysis, evaluation, and interpretation.

Provided daily and weekly intelligence briefs to the Unit Commander and the Command Staff complete with visuals and engaging Q&A.

Maintained intelligence records and files based on systematic, cross-referenced sources.


Skill: Driven and hardworking. Currently maintaining a 65-hour work week working two jobs. Anaylytical; detail oriented; Microsoft Office Suite(Word, Excel, PowerPoint, Outlook); quick decision making skills, time management skills, adaptable, ability to work under pressure, communication, data analysis

Interests: Social media, streaming online, online moderation for streaming channels, watching sports(online and in person), computing,


Daytona State College Stopped in Fall 2013 to further career

Computer Programming and Analysis Daytona Beach, FL

Proficient on MS Excel, MS Word, MS PowerPoint, MS Windows, All Source Analyst System, 60+ WPM. analytical mind. Very quick at learning all computer systems. HTML/CSS, Java, C, C++, C#, Visual Basic.

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