Clarinda R. Cooper
Human Resources Leadership
Experienced human resources administrator with more than ten year’ success committing to exceeding business performance for benefits administration, employee relations, and program and processes oversight. Proficient in daily office administration and problem resolution. Skilled in guiding management with employee issues and mediating related to company policies. Solid record of FMLA administration, Worker’s Compensation, safety and compliance, and administering performance meetings. Proven expertise in:
Customer Service Management
Human Resources Management
Monroe County Government – Bloomington, Indiana
Human Resources Specialist, 2012 to Present
Oversee benefits administration by successfully coordinating and administering open enrollment for over 500 eligible employees.
Develop and renew dated Equal Employment Opportunity Plans with guidance of county attorney. Interface with benefit consultants to troubleshoot enrollment and coverage issues. Direct department expense accounts by making benefit-billing payments. Interface with payroll and auditing team to ensure employee information in payroll system is accurate. Revise and update Solid Waste Management District personnel policy handbook. Collaborate with County Commissioners and Administration and administer environmental policies and procedures to county government. Work with county attorneys and analyze contract issues, policy compliance, employee complaints, and harassment investigations. Advise on employee relations, disciplinary issues, and FMLA administration to department leaders and elected officials. Oversee compliance and develop training for Worker’s Compensation, employment verification, and hiring/firing procedures.
Accomplished 100% open enrollment participation by creating positive enrollment conditions and advising employees to enroll or waive through benefits portal.
Achieved 100% audited employment eligibility documentation by instituting programs for collecting and recovering 65% of missing Verification I-9 forms.
Facilitated sexual harassment training for over 600 employees.
Author Solutions, Inc., Bloomington, Indiana
Human Resources Assistant / Phone Services Associate, 2009 to 2012
Directed administrative office by conducting benefits administration, new hire orientation, and training.
Advised on compliance issues and reporting with general counsel and senior vice president. Created harassment and discrimination annual training presentations and modules. Served as Phone Services associate and advised authors of project status, publication progress, and next steps.
Saved company $15K by receiving refund from benefit carrier by auditing terminated employee continuing coverage documents.
Garnered success by designing and launching “The Life of a Book” used in new hire classes.
Finelight, Inc. – Bloomington, Indiana
Accounting Clerk / Operations Coordinator
Served in two roles during tenure in the accounting and operations departments.
Served as Accounting Clerk and collaborated with chief financial officer to coordinate media service payments. Served as Operations Coordinator and trained employees on time recording software, streamlined time sheets, and coached employees on accurate client billing procedures. Oversaw special projects with chief operating officer.
Improved billing record processes by developing productivity reports showing staff hours/involvement on client projects.
Boosted employee awareness of available time off by maintaining accurate paid time off files.
Insight Communications / AT&T Broadband –Urbana / Bloomington, Indiana
Administrative Trainer / Learning & Development Trainer
Served as an Administrative Trainer and oversaw cable system training. Served as a Learning and Development Trainer, created customer service management, and coaching courses for supervisors. Assisted in the developing company-wide sales training courses.
Oversaw training and development for 28 cable systems across three states.
EDUCATION AND CERTIFICATION
Master of Science in Management, Indiana Wesleyan University, Marion, Indiana
Bachelor of Arts in Political Science, Indiana University, Bloomington, Indiana
AT&T Trainer Certification
Certificate in Women’s Ministry
PROFESSIONAL ASSOCIATIONS & VOLUNTEER EXPERIENCE
Member, Society for Human Resources Management
Board of Directors, Hoosier Hills Emmaus Community (Training/Team Selection)
Lay Director, Women’s Walk to Emmaus #104, 2016
Volunteer, Alzheimer’s Association of Indiana (Walk to End Alzheimer’s)
Speaker & Trainer, Various Women’s Groups