Customer Service Representative
Resume:
LG
Lorri Ginn
Professional Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Work History
Texanna Used Cars - Office Administrative Assistant Checotah, OK
10/2018 - Current
Amazon {Seasonal Work From Home) - Customer Service Call Center Agent
Checotah, OK
10/2018 - 01/2019
Days Inn by Wyndham Oklahoma City - Night Auditor
Henryetta, OK
10/2017 - 10/2018
*********@*******.***
Rt. 2 Box 219, Checotah, OK 74426
Skills
Inventory management
Multi-line telephone systems
Letter preparation
Articulate and well-spoken
Customer-service oriented
Organizing mail
Managing office operations
Internal communications
Social media knowledge
Microsoft Office Specialist Certification
Excellent communication skills
Customer and client relations
Punctual
Strategic planning
Policy and procedure modification
Accurate and detailed
Payroll and budgeting
Credit and collections
Office management
Attention to detail
Customer service-oriented
Scheduling
Critical thinker
Team building
Answering incoming calls
Time management
Education
August 2001
Connors State
Muskogee, OK
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
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Facilitated smooth communication by handling incoming and outgoing business correspondence.
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● I maintained 100% positive customer feedback 5 weeks in a row. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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● Investigated and resolved accounting, service and delivery concerns. Applied highly effective selling skills while properly engaging and presenting solutions to customers.
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Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
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● Oversaw night auditing duties, including verification of daily room Pro Comm - Call Center Agent
Taft, OK
09/2015 - 05/2017
Libert Tax Service - Marketing Manager
Tulsa, OK
10/2014 - 02/2015
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United Manufacturing - Human Resource Manager
Haskell, OK
01/2011 - 05/2013
occupancy and hotel revenue. Business
● Performed nightly updates to room charges and rates. Handled all duties and tasks for the night manager and concierge when those individuals were unavailable.
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Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
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Controlled cash and credit card payment transactions at the front desk.
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● Logged wake-up call requests and set up automatic rings in system. Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
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Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
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Promoted available products and services to customers during service, account management and order calls.
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● Educated customers on product and service details and information.
● Answered customer questions regarding merchandise and pricing. Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
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Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
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Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs.
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Drove marketing efforts by orchestrating road side parties and B&B advertising campaigns.
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Maximized branding initiatives by strengthening program outreach and increasing communication between marketing and public relations.
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Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
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Processed payroll for over 40 employees as part of sound human resources and financial management strategies.
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Maintained current understanding of state and federal policies such as EEO and ADA.
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Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
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Generated and updated complete and accurate employee files for Manufacturing group with over 40 employees.
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● Researched and selected employee benefits plans. Monitored and handled all employee claims, including performance-based and harassment incidents.
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Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
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