Sales Customer Service
Resume:
MADISON CRAMER
AREAS OF EXPERTISE
• Marketing Strategies • Sales Initiatives • Esthetician Services
• Relationship Building • Office Management • Food Safety
• Process Improvement • Training/Mentoring • Inventory Control
• Cash Handling • Team Leadership • Social media Footprint
PROFESSIONAL EXPERIENCE
Esthetician Apr. 2018 - Present
MASSAGE ENVY
Provide facial services focused on relaxation and result driven treatments.
Assess needs of clients individually and select the appropriate treatment.
Ensure positive client experience by proactively managing and growing customer relationships while upselling additional services/products.
Act as an escalation point for customer satisfaction issues that were of a highly sensitive and timely nature.
Lash Stylist Jun. 2017 - Sep. 2017
AMAZING LASH STUDIO
Actively listened to and engaged customers, using appropriate selling skills to match the customer's needs and make suggestions.
Fostered business relationships and provided significant increase in customer service, resulting in solidification of client base and significant revenue expansion.
Applied beautiful lashes and specific eyelash treatments based upon client’s individual needs; generated new clientele through referral discount program.
Maintained a strong working knowledge of lash industry and retail products to accurately answer questions and boost awareness.
Marketing Ambassador Apr. 2015 - Oct. 2015
WELK RESORTS
Drove sales by initiating and monitoring creative marketing campaigns.
Increased conversion rates, reduced bounce rates, and improved ROI by monitoring analytics reports and adjust accordingly.
Significantly reduced expenses by utilizing innovative digital solutions to streamline operations.
Boosted sales by adopting a personal sales strategy and establishing key relationships.
Hostess/Baker/Cashier/Server Jun. 2008 - Oct. 2013
CHEESECAKE FACTORY
Managed multiple tables, treat each as a valued guest and created a relaxing environment for each guest.
Streamlined Front of House activities by leading team and delegating tasks as needed.
Built relationships with customers to increase likelihood of repeat business.
Conducted cash office operations ensuring 100% accountability for all daily transactions and money in the store's safe.
Crafted a wide range of cheesecakes and desserts while following strict recipe guidelines.
EXECUTIVE SUMMARY
Sales and Customer Service Expert with extensive experience in sales, marketing, customer relations, team leadership food and esthetician services. Leverage expertise in optimizing operational efficiency, increasing productivity & exceeding target sales goals.
Combine lead-by-example management with intuitive sales strategies to maximize efforts and boost profits. Consistently stay ahead of the competition by keeping current on industry standards and market factors that successfully translate company value to clients.
CONTACT ME
EDUCATION HISTORY
Citrus Heights Beauty College Oct. 2016 - Feb. 2017
Esthetics License
Boise State University 2008 - 2013
Bachelor of Arts in Communication
REFERENCES
Available upon request
Growth Catalyst Customer Support Specialist Sales & Marketing Strategist Valued Leader
*********@*****.***
4701 Preston Park Blvd, Apt. 2028, Plano, TX 75093
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