Administrative Assistant

Kamaljit Kaur Rai

***-*** ****** ******, ********, Manitoba R3N 1L9

Phone: 431-***-****

Email: *********@*****.***

Profile

A motivated, organized and detail oriented professional with more than 3 years’ of experience in office environment. Looking to leverage my knowledge and experience into role as Administrative Assistant.

Experienced in typing and proofreading; sort, process and verify documents, send and receive messages, provide general information to clients, respond to telephonic/ electronic queries, photocopy, mail sorting and filing, support meetings and audits, prepare reports and presentations, coordinate training sessions; and assist with other projects/tasks as required.

Knowledgeable in using Microsoft Windows; Microsoft Office Word, Excel, PowerPoint and Outlook; with good keyboarding skills (40 words per minute), internet and computer navigation.

Highlights

Experience and training in data entry and

validation

Proven problem solver with great

improvising skills

Having a high level of accuracy when

dealing with information

Excellent interpersonal, communication

and investigative skills

General knowledge of office systems and

work flows

Ability to learn and adapt to new

computerized programs

Client service experience

Demonstrated proficiency of working

across cross functional teams

Skilled to manage tight timelines and work

effectively under pressure

Well-presented and energetic

Core Strengths

Data Entry and Management

Report Writing and Presentations

Administrative Support

Client Relations and Customer Service

Documentation and Correspondence

preparation

Work Experience

Drug Safety Specialist November 2018-January 2019

Drug Safety Analyst November 2017-October 2018

Drug Safety Associate October 2015-October 2017

Parexel International Chandigarh, India

Performed data entry (coding) of reported adverse events related to pharmaceutical products and wrote descriptive case narratives in the client safety database.

Prepared safety reports in a fast paced and time sensitive environment while maintaining the quality, timelines and expectations for correct and timely reporting to Health Authorities.

Mentored and trained new team members by delivering program specific training for enhanced business performance and profit.

Coordinated with the internal and external key contacts to solve problems related to the case processing and clarifying issues to facilitate business continuity.

Provided support in audits/inspections by drafting responses and relevant documentation/correspondence.

Received, processed and sorted incoming/outgoing mails in generic mail boxes by re-routing them to concerned team members.

Reviewed data and prepared periodic reports related to team productivity and quality.

Performed close out activities and archived the safety documents to adhere to client confidentiality policies.

Participated in meetings, client calls and other project related activities assigned from time to time within specific deadlines.

Performed activities for the team, which involved assigning work to individual team members, presented data during client meetings and escalated consumer safety related issues.

Performed data reconciliation as per standard operating protocol and provided the same to project manager.

Liaised with senior management on the progress of assigned projects and provided regular feedback to team members to improve coherence and consistency in quality deliverables.

Maintained confidentiality while dealing with sensitive information in a discreet and professional manner.

Clinical Dental Intern August 2014-September2015

Dr. HSJ Institute of Dental Sciences, Punjab University Chandigarh, India

Met with clients to discuss and treat dental concerns, perform regular cleanings and other preventative procedures; and establish a plan for better dental hygiene.

Managed records related to the oral health of clients and the treatments given to them.

Counselled clients regarding maintenance of oral health and its importance.

Assisted in scheduling appointments for clients visiting the Outpatient Department.

Answered/managed calls and provided information to the clients.

Performed general administration duties including organization of referrals, management of laboratory work; and collection/billing assistance.

Confirmed upcoming appointments and follow-ups with clients.

Ensured client privacy and confidentiality.

Education and Training

4-year Bachelor’s degree (Dentistry) August 2010-August 2014 Dr HSJ Institute of Dental Sciences, Punjab University Chandigarh, India Volunteer Experience

Clinical Dental Intern August 2014-September 2015

Dr HSJ Institute of Dental Sciences, Punjab University Chandigarh, India

Under the guidance of department of Public Health Dentistry, organized dental camps in rural and urban areas surrounding Chandigarh.

Assisted in examining 500-600 patients per camp and provided dental services including scaling and root planning.

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