Operations Associate
Resume:
Sara Williams
Portland, OR *****
*************@*****.***
linkedin.com/in/saranwilliams/
EXPERIENCE
Associate, Operations
Checkr Inc. (Series C startup automating background checks) January 2018 - January 2019
● Collaborated with legal, engineering, and product teams to refine and implement policies, procedures, and internal tools
● Reviewed escalated background check reports for compliance with industry and regulatory standards
● Performed data analysis to recommend corrective quality assurance actions using tools like Zendesk, Looker
● Acted as point-of-contact for customer support inquiries related to operations
● Maintained communication with data vendors to ensure efficiency and information quality
Client Solutions Specialist
Kenshoo Inc. (Digital advertising technology platform) November 2015 - December 2017
● Utilized Kenshoo Search and Social platforms, Google Adwords, and Bing Ads to implement client’s marketing campaigns
● Analyzed data using basic SQL queries to solve campaign metric inconsistencies
● Evaluated client’s existing configurations to identify and eliminate technical roadblocks before occurring
● Collaborated cross-functionally to develop long and short term solutions for client success
● Developed internal resources outlining procedures, and conducted trainings with cross-functional stakeholders Peer Health Leader
Saint Mary’s College of California (Health and Wellness Center) February 2014 - December 2014
● Developed preventive programs to educate students about sustainable lifelong well-being
● Delegated program responsibilities to a team of five students
● Evaluated and reported team members ability to complete program duties
● Allocated budgets for programming
Education
St. Mary’s College of
California
August 2011 - May 2015
Business Administration,
Finance B.S
UC Berkeley Extension
August. 2018 - November 2018
Data Analytics and
Visualization
Skills
● Zendesk
● Looker
● Slack
● SQL
● Google Docs
● Microsoft Office
● Salesforce
● SEM/SEO platforms
LANGUAGES
Conversational Spanish
Contact this candidate