Customer Service Administrative Assistant

Jose N. Acosta-Gonzalez

• 520-***-**** • **********@*****.*** • Tucson, Arizona

ADMINISTRATIVE ASSISTANT / PATIENT CARE TECH

Accomplished and results oriented professional with 8 years’ experience in management, 8 years’ experience in the Hospitality and 1-year experience as a Patient Care Tech. Open-minded leader recognized for creative thinking and effective problem solving. Outstanding relationship-building skills with suppliers, customers and team members.

Professional Strengths:

• Customer Service Management • Business Operations

• Key Account Management • Budget Control

• Policy Setting • P & L Management

• P & L Management

Professional Experience:

Patient Care Tech August 2018 - Present

FRESENIUS Medical Care North America, Tucson, AZ

• Prepare, disinfect dialysis equipment and prepares fluids used for each patient during dialysis

• Document and take weight, temperature, blood pressure, pulse and respiratory rate.

• Insert dialysis needles into patients’ fistulas and graft.

• Calculate fluid removal to be achieved during dialysis treatment.

• Administer anticoagulants and collect blood specimen for laboratory exams for each patient

• Start dialysis treatment and monitor patient vital signs always in communication with nurses.

• End treatment and remove needles from patient and apply dressing to the puncture area.

• Collect all the vital signs results from patient during treatment and document.

• Clean, disinfect dialysis machine for next patient. Front Desk Agent April 2017 – August 2018

Townplace by Marriot, Tucson, AZ

• Registering and assigning rooms to guests

• Receiving and transmitting messages

• Keeping records of occupied rooms and guests, accounts,

• Making and confirming reservations

• Presenting statements to and collecting payments from departing guests

• Relay hotel promotions enrollment and room sales.

• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

• Promoted the hotel brand through email and personal invitation Jose N Acosta-Gonzalez 520-***-**** **********@*****.*** page 2 of 3 Front Desk Agent April 2010 – April 2017

La Posada Lodge, Tucson, AZ

• Registering and assigning rooms to guests

• Receiving and transmitting messages

• Keeping records of occupied rooms and guests, accounts,

• Making and confirming reservations

• Presenting statements to and collecting payments from departing guests

• Relay hotel promotions enrollment and room sales.

• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

• Promoted the hotel brand through email and personal invitation Hospital Corpsman and FMF Corpsman Training October 2009 – November 2009 Captain James A Lovell Health Care Center, Great Lakes, IL

• Administer first aid treatment or life support care to sick or injured persons in pre-hospital settings

• Helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.

Administrator and Production Manager January 1999 – September 2009 Hielo S.A, Santiago, Republic of Panama

• Oversee activities directly related to making products or providing services.

• Direct and Coordinate activities of businesses or departments concerned with the production, pricing, sales or distribution of products.

• Review financial statements, sales and activity report, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement,

• Manage staff preparing work schedules and assigning specific duties.

• Direct and coordinate organization's financial and budget activities to fund operations, maximize investments and increase efficiency.

Jose N Acosta-Gonzalez 520-***-**** **********@*****.*** page 3 of 3 Education:

University of Panama – Bachelors Public Relations 1995 -1999 San Vicente De Paul High School – Republic of Panama 1984 -1991 Skills, Recognitions & Certifications:

Bilingual English/Spanish, Outlook, MS Word, Excel, Power Point

Carrington College – Phlebotomy Certification - Graduated 2018

CPR Certified

Specimen Collection

Level one Fingerprint Clearance

US Navy Corpsman – Veteran

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